Read what others have to say about 1st Security Bank:
“Very happy with everything and especially your service and expertise with mortgage lending.”
- Sheila R.
Kathy is the best, would definitely recommend her to anyone.
- Greg M
I cannot thank you enough for all that you have done for me in making this happen! You have saved me from having to move out of my home. THANK YOU SO MUCH!
- Kristi G
Thanks so much for helping me on my recent refinance, even after I threw a few extra roadlocks in the way! As with every refinance and purchase before, I apprecaite your professionalism, persistence, and willingness to go the extra mile.
I look forward to working with you again in the future, and would happily recommmend you to any of my friends.
- Brad B
Our loan officer Troy has been fantastic! Troy is very helpful, knowledgeable and very responsive to our questions. He guided us through the process and helped us to close the refinances on time. It's pleasure to work with Troy and his team. We really appreciate his help and will definitely recommend him to our extended family and friends.
- Michael T.
I am impressed with Ryan's knowledge of the complexities of mortgage funding in the downtown Seattle area. He was able to find a solution that met my needs and I wouldn't hesitate to call him again in the future.
- Suzanne P
Our loan officer, Enrico Di Salvo is very knowledgeable in his line of work. He has responded to our questions promptly and kept us informed throughout the loan process. His services are beyond our expectation and will definitely recommend him to families and friends.
- Rina T
Great Services All Around !!!!!!!!!!
- David C
I really liked the presentation of the options in rate scenarios before locking. I'm able to decide if I want to spend more/less, see the rates align as well as have an estimate of closing costs. It's a great snapshot and makes it easier for me to plan financially for the transaction and the mortgage obligation/payment afterwards.
- Aleksandra B
Ryan is great ! Was very helpful and honest ,we really appreciate his hard work and making us feel comfortable.
- Daniel M
"Robert and his team are the absolute best!"
- Scott W.
We trust Robert implicitly to take care of our home financing needs. He’s the best!
- Marcus D.
My husband and I just purchased our 1st home. Kathy and her team were there for us every step of the way. They made us feel safe and secure with every step of the home lending process. Kathy really knows her stuff. If your wonder if you should go with 1st Security Bank, yes. Yes you should. You won't regret it.
- Lonnie L
Enrico was awesome and did everything as promised. I appreciated his patience with my questions about the process and his prompt responses that were critical at times to getting us into the house we wanted. We are very happy customers :)
- Anthony F.
Crystal was professional and courteous. She kept us updated throughout our home buying process and answered all of our questions. We utilized a VA loan to purchase our house and Crystal was very knowledgeable and informative during the entirety of the transaction.
- Ronny R
Barb Huber was wonderful, and helped get a loan on a beautiful house that I never thought I would be able to get. She worked very hard to make this happen for me. Give her a Raise!!!!
- Ron M.
Dora was a great loan officer to work with.
- Larry L.
Amazing speed and thorough work. Great communication throughout. An excellent experience. Thank you!!!
- Crystal N
We are first time buyers in the US and we were guided through the whole process by Maryanne and her team. We always felt that we were in good hands!
- Annelize N.
Jennifer - you were great and such a pleasure to work with!! Your team was outstanding with all the timely communications as well. Thank you for helping us closing on time and answering all our questions!! Thank you! :)
- Poornima J.
This was such a good experience. Tracy was just great to work with and she and her team exceeded our expectations. Thank you!
- Conner D.
Great loan officer. If I ever need a house again, he's who I'd go to! Also have been talking to all my friends to have them use him.
- Jeremy B.
We really enjoyed our home buying experience. Dora was excellent and very knowledgeable. She always took the time to explain things to us and made sure we were on the same page. Walked us through the whole process step by step.
- David H.
Best rates, best service and communication. Highly recommended.
- Sergey U.
We had the best experience with 1st Security. We didn't have any issues and closed early!! Thanks Chris
- Ward J.
Hands down, the level of service that Barb gives her clients is TOP NOTCH and we always felt like we we're in good hands throughout the entire process. She and her team were extremely communicative, before - during - and after the signing. Thank you, Barb!
- Tony D
Jim and Kara were very professional and organized. The transaction was prompt and courteous— with minimal inconvenience.
- Breck M
The service Kathy and her team provided to my wife and I was outstanding and the process was seamless from start to finish. Her availability to answer questions along the way was terrific and all expectations were met or exceeded. Having gone through the process many times with other lenders, I can say without a doubt that working with Kathy was the best experience we have ever had. I will highly recommend Kathy and her team to anyone seeking mortgage lending services. Thank you Kathy!
- Kyle M
Thanks for the awesome experience Eric! Keep up the great work!
- Robert V
Was extremely helpful and made the whole process very easy and kept us well informed throughout.
- Tony M
Dexter was amazing...a real pro, the process from start to finish was seamless and pleasant ...every person I came in contact with at his company was very nice and easy to work with and answered any and all questions. I will be using Dexter again for my next transaction 100%
- Karl T
Chris worked fast and very effectively. My refinance process was incredibly smooth, with regular communication, which left me feeling supported along the way.
- Brandon K
Great service, highly recommended.
- Javkhlan B
Quick service, kind treatment, professional and listened to me.
- Steven C
Carries a professional mannerism. Communicates extremely well. Passionate about finding the best opportunity for her clients. Overall a smooth purchasing process.
- Tyler S
Very easy to work with! And most of all, questions explained perfectly and clearly, response is very quick also! Great experience! Thank you!
- Serhiy I
Well managed, experienced, hassle-free service rendered with expediency and efficiency.
- Al W
I am not well rehearsed with computers and am very pleased with the service I received with Mark. His willingness and understanding has enabled me to achieve my dream home!
- Diana J
Working with Crystal was a great experience. She communicated very well and I was never left waiting for answers. I would highly recommend.
- Ryan B
Provided multiple options that were easily understood to meet our families needs. Always made himself available to answer any questions and kept the ball rolling for us. Great work! Highly recommended!
- Tyson W
Sheena was amazing through the entire loan process! Thank you Sheena and Brad for everything!
- Gordy R
Crystal was amazing with walking us through the process and making everything quick and painless!
- Nicholas R
Helpful and did quick work at getting all the paperwork pushed through.
- Thomas E
Very helpful and informative
- Avelina P
Lisa and team were wonderful. Very attentive and helpful. Very much appreciated.
- Christine C
Alycia was very patient with us during this process. We stopped and started the process several times over several years before we actually went through with it and she was extremely helpful each time. Her industry knowledge and ability to understand and sympathize with her clients goals makes her the only person we want to work with in the future, and we wouldn't hesitate to recommend her to anyone.
- Jeremy K
You were able to keep the deal moving forward despite some obstacles. good communication!
- Ed F
Maryanne and her Team made it easy for my wife and I to refi our house. A real pleasure to work with.
- Daniel J
Alycia and her team are awesome! My family and I have been using them for many years now. Thank you for all you do and always taking that extra step to make sure we are well informed and comfortable about our transactions. You all are a great team!! We wouldn’t trust anyone else with our lending needs!
- Colleen K
It was great working closely with you Mark, thank you for guiding us along the way. You made the transition into our new home. Ed and Pam
- Pam F
Crystal exceeded all my expectations for the second time. She is extremely knowledgeable and easy to work with. I would recommend her to all my friends and family.
- David O
Dexter, Genavee, and Jill performed miraculously. Not only did I get a very good rate, but Dexter was able to close in what might have been record time. Outstanding!
- Daniel D
Nik was great! I will definitely recommend him to friends and family!
- Tania G
Kathy went above and beyond for me to help me get into my sweet, new home. She also has an amazing team of professionals who work beside her. Everyone was proficient and efficient at their jobs and they were excellent with customer service. I am so happy to have had the personal touch of a local bank with Kathy and her team. It was a most positive experience for me in a great time of need. I never had to worry while working with them, they did all the worrying for me! Thank you!!!
- Jennifer H
Jim and his team did a fantastic job! Throughout the process his level of communication and responsiveness were first rate.
- Peter W
He helped us get into our dream home.
- Albert B
Ron and team are very responsive and take care of all the details which is great!
- Stephen A
We have now used Brad on three of our loans and we have followed him from financial institutions to the next.
- David T
How friendly Kathy was to us, how helpful, dedicated, and very efficient!
- Amanda W
To Tracy, and the team at 1st Security Bank in Poulsbo WA. Thanks for always working above and beyond on all our home loans and refinances. I would highly recommend Tracy and 1st Security Bank to all my family, friends, and clients in Kitsap County. Cheers! & Happy New Year! Todd & Sheenah
- Todd H
Kim has advised spouse and I even when we did not wish to request services for a transaction. When services were requested, she always provided support in a timely manner throughout the day. I would definitely recommend her to anyone.
- Luis F
Barb has an incredible way of being able to explain the very confusing and overwhelming part of house buying in a way I could understand. Her skill, knowledge and way of commucating made this experience not only bearable, but close to enjoyable! I would recommend her and her services to my closest friends and family, with faith that she would provide the exact perfect service to them, as she did for us. She is one of a kind, and 1st security bank is VERY lucky to have her.
- Kristin A
I had great confidence in Tracy and her team's knowledge and competence. Even more amazing was their speed throughout the entire process! Thank you to Tracy and her team!
- Kiki B
Working with Dora and her team made for an amazing first time home buying experience for my husband and I. She was very upfront and honest about each and every step. She was quick to respond to any questions and we had no snags in the entire process. I would recommend her to everyone I know.
- Kaitlin R
I am glad that I chose Troy and his team to help me with my loan process. Troy and his team are always on top of every step of the loan process and ensure that it’s done correctly to make the loan go quickly as it can be done.
- Darin C
Brad was very helpful and took care of details beyond what I expected. Having a professional on my side, made a big difference. Thank you.
- Eric B
Kathy and her team were available to answer all our questions no matter if it was late in the evening. She explained everything and how the process works. Also working with Jana was awesome. This team is first place in my and my husbands eyes in customer service, being a friend when we wanted to give up. I'm glad that we were referred by my daughter and son in law. We love our new home and we wish Kathy and team a Happy Holiday!
- Gill A
Kathy was very efficient and did what she promised. Very easy to work with.
- Jeffrey L
Always a pleasure working with you and I am happy to send clients your way! I appreciate the efficiency and professionalism. Thanks for what you do!
- Sandra Q
Rob was very pleasant, helpful and informative.
- Jeff M
Nick was amazing to work with. I have a pretty busy schedule and he made time for me and made communication a breeze. Would highly recommend him again.
- Paul C
Amylou was responsive, took the time to help me understand the process and advised me on the best way to use the money I had to get the best rate.
- Casey R
Rob was very professional. He exceeded our expectations and closed the deal for us very quickly! We will definitely recommend Rob Macauley and his team to anyone looking for a home loan. Thanks again Rob, it was a pleasure to work with you! : )
- Nadine S
It was not stressful, he cared, it was an amazing happy Experience, one would say a Christmas miracle since we were able to be in our home just days before Christmas 2018. Thank you Ryan and his Team!! And DEBBIE !!! :) Merry Christmas and Happy New Year Year!!
- Leah W
Rob was very diligent and found me the best loan program!
- Susan W
The team at 1st Security made our transaction seamless. Our timing and your knowledge led to a very pleasing outcome. Happy Holidays, Merry Christmas and a Happy New Year. May the Fed be with those coming down the pike! ; )
- Scott C
I liked that Alycia was promptly responsive to emails. I liked that she had a sense of humor. I liked that she understood my dry technical answers about which proofs of funds I was able to provide. I liked that she paid very close attention to detail about getting together the various supporting documents for my application.
- Lucian W
She was amazing, always there for us whenever we needed her or had questions.
- Joshua G
I was a first time home buyer with a lot of questions. Crystal was very attentive and responsive throughout the whole process of buying my home. The branch office I went to was friendly and inviting. Overall my experience was awesome.
- Anthony B
Very quick and responsive!!
- Olivier C
What can I say, Dexter and Genevee went above and beyond the whole way! I felt very important all the way through the process of purchasing my first home. I had unique circumstances and they were still able to make it work on the financial end. Also put up with a tough battle to get the house and location that my family desired. Thank you Dexter and Genevee for making dreams come true!
- Jay M
The whole process went smoothly from start to finish and -- very importantly -- the transaction closed on time.
- David E
We always have a great experience using Alycia for our mortgages. She’s thorough and does a good job ensuring everything goes as soomthly as possible.
- John B
Brad was helpful from the start and willing to answer all of our questions. He made sure we were well taken care of by his team and continued to follow our loan process until the end.
- Steven K
Brad was quick and efficient. You can tell he has been doing this for years. Would highly recommend Brad’s services!
- Lindsay B
Crystal always answered my questions and did so in a friendly and timely fashion.
- Morgan J
Jim is VERY VERY helpful and always responds right away. It's easy to work with him.
- Yu-cheng L
Lisa did a great job of breaking everything down making sure we understood what was happening every step of the way. She was always available on the phone or in person.
- Sari E
Brad and his team were very easy to work with! They made the financial part of buying our new home as low stress as it could possibly be!
- Brett Y
Transaction was very easy. Communication was quick. Being able to do everything over the phone or via secure email was a big plus for us. Dora and the team were very professional and friendly throughout the process.
- Justin H
This was the most seamless and unproblematic financing experience we have ever had. We truly appreciated the clear communication and professionalism throughout! Thank you Tracy and your awesome team!
- Sally P
During my application for a mortgage, Maryanne gave me huge help. Every time I have some questions and email to her, she will reply very quickly and give me useful information and advice.
- Song J
Excellent service, very professional and personable.
- Josh C
Very smooth and seamless process. Everything was done over the phone or email. And we closed on time! Thanks, Scott and Rhonda
- Scott F
Process was first of all very friendly. It moved along very smoothly, and much faster than what was expected. Overall, everything went much easier than we could have imagined. Thanks for great help and service.
- Dale S
Eric did everything he could to get me the numbers I wanted. He was on point with communication, and easy to get along with.
- Ryan S
Dexter provided a personal touch of patience and kindness while helping me through the purchase process. He took time to explain each step and made the process go smoothly.
- Judy D
You were very kind and gracious making the whole transaction go very smooth. You were always 5 steps ahead of the expected transactions so our trust in you and your expertise was outstanding to say the least. Thanks so much.
- Jeannette E
Maryanne gave us many suggestions on how to get the lowest interest rate.
- Larry E
You made it painless and absolutely simple for me. Also you didn’t sugar coat anything, you were honest and straight forward. Couldn’t ask anybody in the world to do better than you both did for me!
- Kolt R
Carol Brady made the whole transaction fantastic.
- Timothy D
Enrico Di Salvo is the epitome of excellence when it comes to customer service! He was responsive, patient, and often went above and beyond to help answer questions. Mortgage Lenders are a dime a dozen but support like Enrico was hard to come by. This is the reason I chose 1st Security as a lending company. I would recommend Enrico to anyone that wants a great customer experience.
- Vivian T
We cannot say enough great things about Dora and her team! They are absolutely wonderful to work with and made our home purchase as easy as it can get. We met with Dora in April 2018 to get preapproval to build our home and we closed at the end of November 2018 without a hitch! Dora and her team worked so hard to ensure everything was in place and they answered every single question we had along the way clear up until we had word we could get the keys to our beautiful home!
- Wade R
Chris and her team truly made me feel like this was their easiest loan, even with a little hiccup they all were so great to work with. Great communication especially with keeping me up to date on everything that was happening! I will of course recommend 1st Security. I appreciate all the hard work!!
- Candice C
Jim is the consummate professional and knows how to get a loan closed for you!
- Scott W
The communication over the home searching/buying process was better than my wife and I could ask for. Between communication with us and working with our realtor our home buying process was exceptionally smooth. Thank you so much Dora for all your help.
- Reece M
Thanks for everything Dora. We will definitely go with 1st Security on our next home purchase.
- John H
Amylou was always quick to respond to all of my questions. Even when I made some changes in the middle of the process she made sure everything went through smoothly.
- Jason C
The whole team kept me in the loop as to where we were in the process and answered my emails and calls immediately! For a person like me that doesn’t do refis very often this was crucial for me and very reassuring! I can’t thank Lori and Nicole enough for all their work and help.
- Bo B
Dora went out of her way for us from day one, she is the best. Thank you Dora and we have a little gift for you when we see you. Keep up the good work and may god bless you and family.
- Wayne H
Eric was efficient, knowledgeable and made this experience seamless for us! Words do not describe how happy we are with the whole process! Thank you from the bottom of our heart for helping us. We are now in our brand new home and couldn't be happier!
- Nicole V
Everything was smooth and super easy to do.
- Michelle W
Alycia cares!! Alycia worked hard to make sure my needs were met and I am grateful. She is a great communicator and kept me informed along the way during the loan process.
- Sandra S
It was a GREAT PLEASURE to work with Terence Fleischer!
- Philip C
Terence was friendly, efficient and made you feel you were his only client.
- Kathy C
Tracy, Danielle and Tiffany knocked it out of the park again! I wouldn’t hesitate to refer any friend client or relative to 1st Security Bank and work with these ladies they are stupendous! With sincere thanks Rachel & Mike
- Mike S
I was a first time home buyer who had been looking for assistance from another lender and could not get the support I needed. Charles and the entire 1st Security staff took me in, told me what I needed, and helped me along the way. They were VERY thorough and Charles communicated with me the whole time; checking in to let me know the progress of my loan as well as to check in on how I was (stress-wise) during this crazy, exciting time. If not for this team I'd be lost! THANK YOU!
- Brandi G
Rob offered us multiple loan options so we could pick the perfect one to fit our needs. Thanks Rob for doing a fabulous job.
- Greg C
This is the second time we have worked with Lisa Palmer to finance a real estate purchase. She is knowledgeable, responsive, well organized, and a real pleasure to work with. I would recommend her and her team to family and friends without hesitation.
- Amanda C
The reason why I thought it was great was because she was smiley and easy to talk to and wasn't just trying to make a deal, she tried to get to know us and she tried to make us feel like she was our mom and helping us out and making the best decision for our future. Dora also was persistent in trying to make the deal happen on time and I appreciate that because I am not the kind of person that does things unless I'm told to at least 8 times and she did 9 times so she was great and didn't over-step.
- Adalberto A
I was a first time home buyer and knew very little about how the process worked. Tracy was with me every step of the way. She got to know me as a person to help find the best place for me. Very knowledgable, and made it easy for me to understand. She connected me with some great help along the way and the constant communication was key! I highly recommend Tracy to anyone!
- Mat R
Enrico and the entire team at 1st Security made me feel right at home and welcome from beginning to final funding. Great communication and I always felt like I was being treated like a friend. A great place to do business.
- Gary R
It was a pleasure to work with Maryanne -- her knowledge, experience, and professionalism were critical in the purchase of my first home. She provided lots of information on aspects of the transaction so I could get up to speed and make a choice that best suits me. Once we decided to move forward, Maryanne worked through rest of the lending process in short order, allowing us to close soon after. Overall it was a very positive experience and I look forward to working with her again.
- James O
Our whole building experience from the very beginning was nothing short of amazing and that includes working with Brad Seabaugh and Sheena Brown @ 1st Security in the end. Thank you.
- Belinda M
Easiest 1st time home buying experience ever!!! I always heard of horror stories and our experience was so simple, fast and well organized. Thank you Crystal.
- Jason T
Kim is very efficient at her job!!! Won't use anybody else!!
- Lori D
There were numerous challenges and hoops to jump on the financing of my home. Nik was there from start to finish, making sure all went well. In the end, I ended up with exactly what I needed at a great rate!
- Jeanne B
Eric gave us great advice on when to lock our rate. He also came to our closing!
- Harold S
Kim went above and beyond in all areas, can't thank her enough. Happy Thanksgiving.
- David D
He is great and very helpful.
- Sisamouth O
Amazing team of people who went above expectations to get us into a home of our own.
- Derek Y
Ryan and his team were so helpful and friendly! They all worked diligently and quickly to ensure that all the paperwork and information needed was where it needed to be when it needed to be there if not before. Angela sent weekly updates to keep us informed on where the loan status was and if anything was needed. They made a stressful time less stressful. Thank you Ryan, Angela and Nancy!!!
- Jennifer Y
Communication and accessibility with Brad's office was A+.
- Sheila P
I found it to be a pleasure working with them.
- James P
Very informative and always kept in contact! His team walked me through the whole experience.
- Joshua G
Maryanne is the consummate professional. Her responsiveness, service and dedication made my loan experience a pleasant and happy one. Maryanne brought to mind the loan officer I always dreamed one should be, but never experienced. I am so glad for working with such personalized, friendly and helpful banker, Maryanne.
- Raymond A
Diana was very helpful throughout the entire process.
- Steven I
My home sale was slow and painful because it was new construction with completion dates continually being pushed out. Barb hung in there the entire time and proactively initiated tasks or communications when needed - with some tasks, more than once. Barb is friendly and nice to work with. I appreciated her expertise in the process.
- Robyn F
Ryan was professional and extremely efficient. He was knowledgeable and very forthright with his advice and guidance. I enjoyed working with him and will highly recommend him to my friends.
- Myra T
Diana is amazing.
- Traci S
The whole team took their time in explaining the process and helping me find the loan that was right for me. Brad never made me feel rushed or that he didn’t have time to answer my questions or help me understand the process. I had an amazing experience and I would happily recommend Brad and Sheena in the future!
- Michelle K
Rob was outstanding in his ability and persistence to get our mortgage processsed quickly and efficiently. Will definitely recommend him to anyone and everyone looking to buy a house!
- Benjamin L
Barb went above and beyond to help me get into the right loan for my situation when other lenders said no. She communicated with me every step of the way even if it wasn’t the news I wanted but she bent over backwards to find something close that I was happy with.
- Bill F
Enrico is the consummate professional. I was referred to Enrico by my financial advisor, and I'm glad I had the opportunity to work with him. In addition to being just a super nice guy, he is very knowledgable in his field of expertise. He was always prompt with replies to my correspondence or phone calls, and was 'on it' every step of the way. The folks at 1st Security are good people and I highly recommend Enrico Di Salvo as your mortgage broker. Sincerely, Travis
- Travis B
Quick and easy
- Jeffrey S
Terence is a good communicator. He always responded quickly, and he patiently answered all my questions. The rates and fees he quoted were straightforward--there were no hidden fees or gimmicks. I like that he is connected to the local community.
- Amy G
Brad seabaugh & Sheena Brown & the rest of the staff at 1st Security Bank were wonderful to work with.
- Laura T
Ryan was responsive and professional with all our requests through the financing process. He took great care of us and we closed ahead of schedule. Ryan was great!
- Jeremy H
Working with Chris is a true pleasure. She's always very responsive to requests and pays close attention to all the details during the closing process to make sure nothing falls through the cracks. She's also great at thinking outside the box when a hurdle arrises! Thank you Chris, we'll look forward to working with you again in the future.
- Mike A
Dear Team at 1st Security, We couldn't be more pleased to share what an incredible accomplishment was made on our behalf this last month. In short, Brad and his team were handed the ball in the opposite end-zone and ran it all the way down-field for a touch-down with literally seconds left in the game. We had absolutely no wiggle room on the back side of our calendar to extend the purchase timeline. Brad and 1st Security made it happen. It was brilliant. Highest of compliments!
- Jeffrey S
From initial contact to closing I felt I was kept up to date on the process. And with my situation time was a factor, and Ryan and his team got me through the process faster than I had thought possible. I will definitely recommend Ryan to my friends and family.
- Todd G
Enrico was awesome, very attentive a professional. His team played a large part in our house closing a week early. I would definitely recommend him and his team to anyone purchasing a home. Thanks Enrico!
- Dyson L
Dora was extremely professional and quick to respond to any questions we had. She was extremely knowledgeable and always kind.
- Heidi R
Chris was great through this whole process, she took the time to answer any and all questions my wife or I had from start to finish. Highly knowledgeable and professional, I would highly recommend Chris for all your mortgage needs!! Thank You, Gary & Kaci Z.
- Gary Z
He is the most helpful, knowledgeable loan officer ever! Quick to respond to any questions and kept the loan moving along. So glad he was part of my transactions!
- Kristina C
Financing a new home is not an easy process. However, Dora and her team made the process easy and seamless. In fact, it went so well that I told our escrow closing agent that the whole process was way too easy and the pressure was on her not to mess up. (I was joking with her of course.) Nice job Dora and team. I would recommend her to my friends and family.
- Benjamin R
Great and kind service. Chris never gave up working on our loan.
- Gerryann L
He has been very helpful !!
- Ravy H
Great service Troy was super positive and optimistic.Dealing with the most impatient and challenging couple ever!! Troy was AMAZING
- Schawana J
Thank you for making our home loan process quick, easy, and painless! You guys are great.
- Anna N
Excellent service, availability and communication. Above and beyond.
- Bryan S
Dora went way out of her way to help us. Very gracious and personable. Would recommend Dora and 1st Security Bank to anyone.
- Elizabeth W
Dora went way out here way to help us. Very gracious and personable would recommend Dora and First Security to anyone.
- James W
This is our 3rd time working with Eric and he always exceeds our expectations.
- Denise V
A great experience overall. There was a small hiccup with some of the docs, but Jim worked quickly to get the issue resolved and kept us on schedule to close as expected.
- Nancy B
Nik is very knowledgeable and professional. He led us through the maze of home loans and got us the best rate and terms. Thank you Nik!
- Douglas H
Dora and her team were amazing, even when I had a major stress meltdown. Dora talked (emailed) me through it and all was good. I couldn’t imagine that anyone could have done a better job.
- Lynn G
One of the best experiences we had in getting a mortgage!
- Rob R
I had talked with Terence two years prior regarding selling a condo and buying a house. He was very helpful and knowledgeable about the financial possibilities. When I was finally ready to proceed I returned to Terence and his expertise helped me with the whole process. Every professional I worked with in PT praised Terence and he and the other professionals worked well together. When glitches occurred Terence was an active problem solver, I highly recommend him for financial assistance.
- Carol F
Tracy was very helpful and patient throughout the entire process. She went above and beyond my expectations. She answered any questions I had and communication was great. We were also able to close over a week early.
- Austin W
Terence is professional, informative, helpful and friendly. Terence answered our questions and made our home lending experience a positive one. He is an absolute asset to 1ST Security Bank and to the community. Thank you Terence.
- Francine M
Eric, Thank you for making it work out for us even if we were delayed in getting our letter, YOU MADE IT HAPPEN! The process was done in a highly profeesional, positive fashion. We will be sharing your contact information with our family and friends. Thank you, Ron and Debi.
- Ronald B
Ryan always made himself available; he’s professional in every way along with a great attitude and sense of humor.
- Tj O
We cannot thank Dora and her team enough for all of their hard work, professionalism and dedication. We wholeheartedly recommend them to anyone needing a loan. We are convinced that you would not be taken better care of by any other lender. Thanks again Dora and Team!
- Mitchell M
I am not a loan officer but I do know dealing with the VA can be tricky... I could not be more pleased by the way Eric handled our process and processing of our loan. Professionalism thru and thru...thank you Mr. Melling for your knowledge and experience.
- Shane D
Eric made our loan process very easy, very knowledgeable and professional, recommend him to anyone needing any lending needs!
- Leslie D
Diana was thoughtful, and extremely helpful in helping us find the best financing solution for our new cabin. We were very pleased with our experience with her. I'd highly recommend working with Diana.
- Bonnie P
Nik completed a complicated loan in less than a month. I didn't believe he would be able to get it done that quickly, but he did and made the process easy. I was very impressed!
- Tristy H
So awesome, helpful, great advice! I can only wholeheartedly recommend Lisa!
- Lutz G
Crystal was very easy to work, patient, and provided clarity every step of the process. We loved working with her and would highly recommend Crystal!
- Kenneth F
Kathy made the entire home buying experience easy and was always very helpful. She went above and beyond helping us find a better insurance rate which we were very grateful for.
- Sarah K
Enjoyable process and a pleasure to work with. Ashley Hogue also did a fantastic job.
- John A
Alycia and her team walked us through every step of our loan with patience and care. So kind and helpful!
- Sammi A
Lisa made the purchase of the house so easy: we were able to ask questions when we felt lost and unsure about next steps - she was always available and responses prompt. Even before we applied for a loan she was able to guide us in the right direction and explain our options to us. This is the second time I have used Lisa for a home purchase and I highly recommend her and her team to any home buyer!
- Viviane V
Amylou went right to work and never stopped until all was done. Then she went even beyond that to give me encouragement when I needed it. She is excellent. THANK YOU.
- Barb T
Not sure if the first question/answer took, but I rated him the highest! Terence was amazing and PERFECT. He knew what we needed to know and even answered our questions before we could ask them. He provided a COMPLETE answer and solution at every step. His communication skills are excellent, his professionalism and expertise top notch and Terrence was the total reason we went with 1st Security. He made the whole process efficient, easy and completely painless. He is also a very nice guy!!!
- Frank M
Tracy was extremely knowledgable with the information she shared, she kept us informed of the market, gave excellent advice, was genuine, welcoming and very personable. We have and will continue to highly recommend her!
- Sandra N
Brad was very easy to work with. He went the extra mile to meet with me for questions. Made the cross country move easier as I did not feel anxious about the finances. Thank you so much!!
- Donna W
Working with Rob was awesome. He handled everything quickly and gave us insight of how things would work out. My next home loan will most definitely go with Rob
- Chris L
Great attention to details... Efficient service.
- Phil I
From pre-approval to loan closing, Brad and his staff (Sheena and Renee) were on top of it. Excellent communication and professionalism. I've been through several loan processes and worked in mortgage banking and real estate. I get how complex the maze can be. These folks made my task easy. That's no small feat! I highly recommend Brad and his team.
- Dell R
Level of professionalism and making the experience such a pleasant one. Thank you.
- Chris A
My husband and I have never bought a house before and we didn’t have any familiarity with the process. Maryanne and her team were helpful, accessible, and confidence-instilling.
- Kathleen M
Kathy and her team are very professional and knowledgeable in what they do. Plus Kathy went above and beyond and even answered my questions when they came even though she may not be in the office.
- Nicole B
Ryan and team offered great advice and support through the process and were extremely agile as we got close to closing.
- Orla N
Service was exceptional and timely.
- Rick M
The help you gave us when things got difficult and also the patience that you showed to us in helping us. Me and my family appreciate all that you done for us. Thank you.
- Kevin J
As a first time home buyer I didn’t know entirely what to expect. But going through the process, I switched lenders because after talking and working with Ryan, he made things much more clear and made it a fun and stress free process. I will work with him as long as he is in that business.
- Ben G
Maryanne and her colleagues made what had looked to us like a daunting process easily navigable. She kept us on track without making us feel in any way pressured or needled, and any questions that popped up were answered in a timely, informative, and succinct way. These folks are the best of both worlds - absolute pros with a human touch.
- Connor O
Nik went above and beyond to help us. He was great to work with and I would highly recommend him.
- Ruth H
He was able to accommodate us and get us our keys on a day we both had off of work that wouldn’t have happened otherwise. Very communicative and quick at responses. Totally recommend.
- Rachel E
I have used Kathy on the purchase and the refi on my home. She is amazing!!
- Carisa K
I had so many problems and you were very thorough and patient. I was really impressed at how personable and caring he was awesome.
- Linda H
It was good experience to work with Charles, he was very transparent and honest with all the terms and there were no hidden fees. He was always available when I had questions.
- Digesh M
Very helpful and polite, always responded quickly. Also made you feel like you were not just a customer but a friend .
- Kurtis B
For being first time home buyers it seems like a scary overwhelming undertaking to find and purchase a home, with the support of Kim and the availabilty to answer any questions made this experience as less stressful as possible and we are very happy with the outcome. Thank you!
- Michael M
Lisa and her team worked so hard to make things happen for me. I have worked with her twice now and she is so responsive. I feel like she really had my back but also helped me understand the process. I would recommend her to others hands down!
- Kelly D
Smart people who are quick to return calls and very nice when they do! They all know what they are talking about, which makes it great for the consumers! Thank you Brad; Sheena and Allison!
- Deanna D
Everyone was super helpful and nice.
- Jenette B
I felt calm and stress free during all the background paperwork and steps were take Lisa. Very pleasant to work with and was grateful for our meeting to go over understanding the process of buying a house.
- Nicholas B
Profesional and Knowledgeable. Beyond helpful and did great communicating.
- Dylan M
Tracy made us feel important and focused on our needs rather than just representing FSB. She initiated calls to keep us informed about our loan process, advised us about our available interest rate options and responded promptly to our questions even when she was on holiday. We highly recommend her and her assistant Danielle, they exceeded our expectations!
- Joel N
Robert and his team were great every step of the way. Always available to answer questions. He gave us great info and advice that saved us money in the end. I’d definitely recommend Robert to anyone buying a home.
- Sarah B
Nik was great to work with and got everything done fast. He was friendly and easy to work with.
- Mark P
Barb and staff are incredibly thorough and professional about EVERYTHING. Our transition from Texas to the PNW and the process to find a new home was so much easier with Barb and staff at the helm. Barb kept us informed and always took the time to check up on us. Just a great touch. Shout out to Jill Moon for also being there and keeping us well informed. Just a great bunch. DEFINITELY recommend!
- Ruben C
Alycia and her team are so helpful and responsive. I will definitely work them in the future :)
- Kelly D
Alycia gave me the best customer service I have ever had. I was scared to buy a home again because of what I went through in the past with my previous home. She gave me the confidence to buy a home again and I am so happy to say that my family has a home because of Alycia. I will always be grateful for her support and how she cared about me and my family, enough to put up with my nervousness and stress levels! She is the best ever!!!!!!!!!!!!!!!!!!!!!
- Christopher T
Being a first time home buyer is intimidating. The level of professionalism and attentiveness towards my home purchase that Kathy and team showed was beyond stellar. My home purchase involved several hurdles to overcome, and the team came together to make it happen. I would definitely recommend Kathy and her team to anyone looking to purchase a new home!
- Tyler E
This was my first time purchasing a home by myself. Brad and his team (Sheena and Renee) made it so easy! If I had any questions at all, Brad answered them thoroughly and he took the time to explain everything so that I understood exactly what was happening. I could not have asked for a better loan officer (and team) to handle my home mortgage loan. I’m deeply grateful for their expertise.
- Aileen E
Dora was able to get us approved for the home we wanted when other lenders could not! Her communication throughout the process was amazing, and she was always timely in answering our questions. We are very happy with how our loan process went!
- Madison G
Great counsel from start to finish.
- Jason B
Thanks Maryanne and team for helping me purchase my beach home.
- Rosemary P
Dora made our home buying experience extremely comforting. She is very helpful and goes out of her way to make sure that her clients are a top priority. We were very pleased to have worked with Dora and 1st Security. We intend to continue to do so in our future endeavors.
- Micheal N
One phone call to Brad was all it took and we were on our way to purchasing a new home. Brad explained everything we needed to know up front so there were no surprises along the way. He even emailed an excel worksheet for us to play with so we would have an accurate understanding of all the costs involved with our loan. Working with Brad and his team was easy as 1,2,3!
- Eric G
Alycia was very friendly and quick with helping us with our whole loan process.
- Kaila K
Worked with Charles for years now and have now purchased my 4th home with him. Always a pleasure to work with and is always responsive and professional.
- Kurt R
Alycia and her team were very helpful and stayed in constant communication.
- Alexander H
Barb is super responsive and very helpful in explaining every step of the process.
- Ned H
Troy and his team were amazing, from getting the info I needed to get started to the very end of closing. Made everything 10x easier and faster! They treat you like a friend putting your best interest and needs first. I would absolutely reccomend to anyone to go through Troy!
- Samantha S
Robert and team really did an outstanding job. They came in and rescued us from a deal that was falling apart. They put together a package that worked for us, clearly communicated expectations and outcomes, and delivered, all within 6 calendar days. I will ONLY recommend Robert & his Team in the future.
- Craig C
Rob was thorough and clear on what he needed and his years of experience show from the questions he asked me and the ease at which my loan was drawn up and approved. I would not hesitate in recommending him to my family and friends.
- Birju P
Ron and his team were top notch throughout my entire re-finance process, providing me with expert feedback and advice that made this a seamless transaction.
- Kenneth N
Nik is truly a subject matter expert that listens to his clients needs & provides stellar customer service. The process was efficient, seamless & stress-free. We highly recommend Nik to friends & family! It's clear that Nik genuinely cares about his clients & is a person of high integrity!
- Allison F
Tracy is a professional and kept us in communication throughout the entire loan process.
- Stan A
Troy is Outstanding and very helpful in all areas. He listens well to our concerns and very supportive. He blessed us. Thank you Troy!
- Melany R
Our loan process was great. The timely communication was the KEY! Knowing exactly what to anticipate led to a transaction that exceeded our expectations. Thank you Rob and your whole TEAM!
- Dan L
Team Gorelick is the best we have ever seen!
- Melinda K
Terrance really went out of his way to make sure I would finally own this home, he was always there when I had questions with the utmost of courtesy.
- Ron H
A pleasure to work with on the closing of a new house.
- Joel B
The communication was awesome, and also the time in which we received the communication.
- Kayla M
Better communication and service than we have ever received.
- Mark M
Chris and her entire team are simply amazing! I couldn't have asked for a more pleasant experience. So easy!
- Maryanne C
Amylou was always helpful and always available to answer questions and provide clarity on issues that arose.
- Mike G
Dora helped us stay on track and close early!
- Brian B
Every step of the process I was kept in communication and informed what to expect. The commitments were kept and service friendly!
- Michael F
Kathy and her staff assisted me through every step of the process. Friendly and helpful, even after hours! Service above and beyond all the way! I love my new house...Much thanks!
- Cassie W
Robert and team went above and beyond to explain the intricacies of the loan process to us on more than one occasion and they always had a positive, helpful attitude. With Robert's guidance, we felt educated and confident that he had our best interest at heart and was working to secure the best rates for us. We would and will recommend 1st Security via Robert to anyone pursuing the purchase of a home. Thanks for everything Robert!
- Cory B
Was a blast and simple process from the beginning to the end!
- Ryan H
My experience obtaining a home mortgage loan with Terence was without exception, extraordinary from pre-approval to closing! He far exceeded all of my expectations, methodically providing me with concise and detailed information necessary to feel well informed and accommodated and made for a smooth effortless loan process. The time, care, and attention to detail he devoted to ensuring careful and timely communication was above and beyond my experience with other lenders.
- Stephanie M
Excellent job throughout!!!
- Eric M
Easy access to Ron and his staff. Quick response time, graciously individualized attention to detail specific to my needs. His advice was based on what was best for me in this purchase. Truly appreciate the personal approach taken. Would certainly consider Ron and 1st Security Bank for any future needs.
- Sara B
Marc is very personable, will do it all over again with this man.
- Josie T
Brad was very friendly, helpful and always happy to help.
- Noelle J
Alycia, was patient with both Patrick and I during and after getting Pre-qualified for our loan. She also took time with a pleasant attitude to explain every transaction, making it easier for us to be confident with moving forward with the purchase of our home. Thank you, we love our Home already ☀️
- Brooke R
This was our second transaction with Chris and her amazing team. She is consistent and incredibly knowledgeable! We will be using her for years to come! Thanks Chris!
- Danielle B
Chris was amazing. Kept us informed through the entire process. She has an amazing team! Thank you, Chris, Leah and Tiffany!
- David B
I felt like they cared about keeping me informed and were very easy to get ahold of and speak with. Charles went above and beyond to get me what I needed no matter if it was a Sunday or if he was out of town, he and his staff took great care of me.
- Patrice L
This experience was fantastic! The communication and personal attention made the transition from one house to the next house seem flawless. Charles and his team stayed on top of the process and helped clarify any and all my questions. Thank you!
- James S
Lisa Palmer made herself available to answer questions outside of her normal buisness hours. Lisa was very knowledgeable, friendly, and an overall joy to work with.
- Joseph M
Great job Barb!
- Greg B
I had such a great experience working with Robert Brooks for my refinance. My first experience working with Robert a few years ago was so positive that I had no question in my mind that Robert would be my go-to person for my refinance, and he once again exceeded my expectations both in customer service and completing everything in a timely manner. He has my business for life! I would HIGHLY recommend Robert for your home lending and mortgage needs.
- Tracy P
Brad did a great job making my refinance go as smooth as possible. I will go to him again.
- Corey B
Kathy was a pleasure to work with.
- Charles C
Working with Enrico was a pleasure. I would recommend him to anyone.
- Jennifer W
Brad and his team communicated everything very well as the process progressed. Brad offered great advice and insights with loan options, timing, closing timing and rates. This was the smoothest process we have experienced in the eight homes we have purchased over the years. Thank you to the 1st Security team!!!
- Gary V
Personalized service - attention to what is important to us. Good ideas for a plan.
- Terry K
Charles and his team were excellent. They made the loan process seamless. It was a true pleasure working with them.
- Douglas M
Ryan was responsive, gave thoughtful and detailed responses to our questions. He worked well with our real estate agent, title company and insurance agent. And even when he was on his vacation, his assistant Angela was responsive to all our calls and emails. We will definitely recommend Ryan and 1st Security Bank to others.
- Jamie D
Brad was a pleasure to work with, his follow-up was spot on and he genuinely took an interest in all the steps of my loan. I would highly recommend Brad to friends and family!
- Melissa B
Worked hard to get us the loan we needed.
- Daniel H
You guys did GREAT! amazing team! thank you!
- Daidre M
Fast sevice. Great Communication.
- Mitch T
I felt that Terence understood how important this loan for my house was to me, and he treated me with respect and compassion and went out of his way to give me the best deal he could. I am so grateful for his professionalism and his humanism.
- Rosemary A
Crystal was very informative and kept in touch with us at all times. Great to work with.
- Penny J
Chris was very patient with us as first time home buyers and was thorough in her explanations of our options and the process as a whole. She was a pleasure to work with
- Marissa N
Amazing communication (timely and very succinct). This was our first home buying experience together and we always felt completely confident in our next steps and fully supported by Alycia. We would work with her again in a heartbeat!
- Kimberly G
I really appreciate all the hard work that you put into making this loan come together... I would/will refer you to anyone else looking to put a home loan together or looking to refinance their home. Thank you for all the hard work that you put in to putting our loan together. Thanks.
- John C
Our original plan was to get my loan on line as I had previously done. We contacted Crystal and she was able to compare and match our best on line offer. It's nice to be able to work with a local company and still get a great rate and personalized service!
- Gregory J
Chuck was great to work with!!!
- Marta G
Thank you Dora so much for your help in securing our home loan! Everything went so smoothly. I appreciated the constant updates on the status throughout the entire process.
- Holly B
The 1SB team communicated information clearly and in a timely manner making the loan process smooth and quick. They also answered all my questions and worked to generate the loan I wanted that was best for me.
- Nicholas G
I’ve used Dexter for three different loan transactions (purchase, refinance, purchase). Dexter and his team are the best in the industry - they’re efficient, supportive, and are always looking out for their client’s best interest. I would recommend Dexter to anyone looking to purchase or refinance!
- Eli S
My wife and I spent many months searching for a home in Washington while living in Montana. Tracy (and Danielle) were very helpful throughout the entire process. Literally from the very beginning to the very end. They made themselves available to us at all times and answered all our questions in ways that were easy to understand while still providing us the info we needed to make sound choices for our family. We are very grateful for their help and could not think more highly of them.
- Matt F
Tracy was so knowledgeable and readily shared her thoughts and opinions when we asked. She also gave us all the information we needed to come to our own conclusions. She was quick to respond to our questions and helped make the process feel easy. We trusted her and got guidance and it got us into the perfect home.
- Jen M
Prompt and specific instructions in all communications, explanations.
- Fernando M
Crystal was super helpful with the whole process of purchasing a home. She gave us amazing recommendations for Home Insurance. She was available after hours to answer questions even when she left on vacation. As first time home buyers we were very nervous and wary of the process in getting pre-qualified and approved. Crystal made sure that we had all the tools we needed and successfully got us our home loan. Thank you very much Crystal.
- Joshua A
He was patient and thorough in leading us through the process. He structured our financing to meet our particular needs and made it fit our timeline, which was admittedly rushed. Eric really stepped up and I'd recommend him to any and all.
- Gordon P
I have been doing business with Crystal for about 7 year now and she is amazing at what she does.
- Erick E
Me being on the East Coast, Enrico was very timely with email responses, along with Katielyn too👍👍
- Denis M
My wife and I enjoyed having you guys. Thanks, much Appreciated
- Eduard A
Friendly service and quick answers to questions.
- Jacque W
- Reuben W
Ryan was very patient with me and knowledgeable about timing and the small things that could affect my loan status. He got me into my first home, which I wasn't sure was ever going to happen.
- Kirsten G
Amazing wonderful, and knowledgeable!!!!
- Robin J
We just bought our first home, and this was my first loan process. Eli (my fiance) is an existing client of Dexter's. We are so glad we continued to work with Dexter and his team. They helped us through the entire process - explaining things when we did not understand. They were efficient, professional and extremely great to work with! Thank you Dexter and team!
- Mary Z
Communication and efficiency were stellar. Loved the whole process!
- Alex W
Brad is very professional and always easy to work with. He makes the process seamless and I will continue to work with him in the future as much as possible.
- Kenneth P
Troy is a hard working man, he will listen to you, he is a friendly person to work with, you can always count on him when you're stuck with questions and he's very good and professional at his job
- Loeuy C
Quick, straight to the point, efficient, no bs team. I thought I just got lucky the first time purchasing with Brad and 1st Security. The second is time was no different. Thank you so much!
- Kyle J
Maryanne and her team were AMAZING! They communicated with us every step of the way. Maryanne and Julie were so on top of it that we could've closed our loan 2 weeks before our closing date. Great experience and I highly recommend using Maryanne for your loan/refinance. A++++++
- Chris F
Dexter made the whole process easy and also informative for a first time home owner. Having known little about the process, Dexter made everything crystal clear and was always on top of it!
- Alex D
Maryanne made our loan and home buying process completely seamless!
- Lisa F
He did everything thing very quickly and communicated very well.
- Becky M
We have done multiple loans with Brad Seabaugh, both as a homeowner and investment property. We have a lot of different aspects that have to work together and Brad has always brought them all together. We appreciate his years of experience and his candidness. Will not hesitate to refer him to all my friends and family!
- Cynthia P
Both Troy & Brandy were exceptionally knowledgable and very helpful in walking me through my first loan process. Troy went out of his way to make recommendations that met both my current goals and the needs I will have in the future. They also made sure they took the time to explain everything in the detail that I wanted to be comfortable in my decisions, even on weekends and evenings. Perfect experience. Thank you both.
- Craig M
Thanks for working on all obstacles we faced during this process and made our transaction go smoothly.
- Raouf M
Easy and smooth process.
- Cheryl W
Crystal is great, she explained everything in great detail and would check in regularly to keep us up-to-date on our loan process.
- Denisse S
Alycia and her team were very responsive to any questions, or concerns I had. They were very timely in addressing steps of the process with me, and answering my questions. It was a pleasure to work with Alycia!
- Nick F
Everything seemed easy and handled quickly.
- David G
Crystal was lovely to work with! She was knowledgeable and got things done quickly!
- Brienna B
Nik helped me the whole way through, explaining everything in great detail, breaking it down and making it easier to digest. It was one of the easiest experiences looking back. Thank you!
- Lyndsey S
Great customer care, easy transaction, peace of mind through the entire home purchasing process knowing my finances were being handled with great care and security.
- Tyler B
Thank you Kim for making the process painless as it can be!
- Linda K
Very responsive on a tight two week closing. Charles and his team got it done with a couple days to spare. We were impressed and very grateful.
- Jonathan B
- Nan S
"On top of it!" Charles was always available to answer questions when needed. His follow-thru is second to none. Everything went as smooth as possible.
- Robert H
I've worked with Diana for a few years now and have referred her to tons of clients. It was a pleasure doing my own transaction with her as well!
- Elliott N
Charles was timely and answered all my questions, even when I asked some obvious ones or questions that are harder to answer. Treated my family with respect and provided top tier support throughout the process.
- Tony C
Brad was very knowledgeable and provided us with sound advice in addition to various options in helping us to finallize our financing decisions.
- Sam W
Everything went smoothly and professionally. Never left out of the loop.
- Kevan A
Fantastic team that works really hard to make sure all goes smoothly. Had a short window to close the deal in, and it was flawless. Thanks Dexter and Genavee.
- Kevin T
We are very happy to have our first home! Thank you.
- Preston P
Fast, responsive and got our home closed in less than 3 weeks. Highly recommend.
- David H
The entire process was very fast! Support staff was very helpful.
- Tim K
Great job Jim, thanks so much for your help. You made this a very smooth and fast process.
- Ed S
Kim was amazing to work with and made the mortgage process so easy! She took time to explain everything in detail and also made sure we felt comfortable with everything. She was a life saver and got us an amazing loan. We can't thank her enough for all her help and time.
- Daniel M
Really appreciated the personal service of a real professional and staff in this industry that is just trying to pass everything off to online sites. Fantastic job Tracy and staff.
- Paul C
Rob and his team consistently go above and beyond! I wouldn't choose anyone else to be my lender. He and Randee are responsive, professional, consistent, and provide a great product paired with awesome customer service. He is clearly one of the best mortgage lenders out there and his 20+ years of experience really shows in every aspect of his work. I always refer him to friends and family!
- Marie H
Lisa and her team made what could be a stressful process so easy! They were great and always available for questions.
- Erin F
Matt and his team were great in communicating every step along the way. They were also wonderful at answering any questions we had during the process in a timely manner.
- Eric A
Charles and Team Members were always there to answer any questions. They communicated what information was needed and documents were sent for signing without issues. I want to thank Charles and Team for a job well done and I absolutely recommend anyone to use them for your loan needs.
- Alan R
Dora made herself available to assist me even on holidays. She was prompt in answering any questions I had and made the buying process easy.
- Demetrius S
Jim is the best loan officer that I have worked with till now. He answered our emails very promptly and could meet the closing date right on time.
- Mohammad H
Tracy gave good advice and explained the process of the mortgage in a way I could really understand.
- Kay M
The quick response from all of Matt's team, even while on vacation!
- Tami A
Larry will be there to make sure you make the right decision in one of the most important decision of our lives. His attention to detail is excellent without making you feel overwhelmed. I appreciate all of Larry's hard work!!!!!
- Patrick W
Crystal was wonderful! She was extremely supportive and flexible with our schedule. She always met with us to answer any questions we had and she made us feel confident in navigating the housing market as first time home buyers!
- Trevor H
Tracy was absolutely outstanding. She worked faster and with more knowledge than any banker I've ever encountered. She provided more options than anyone I've ever work with before and was incredibly pleasant. She was very responsive (even answering her phone late at night), and was able to move to closing faster than my real estate agent has ever seen in the State of Washington! I've lived and owned homes in five states, and this is by far the best experience I've ever had!
- Matt C
Ryan is always helpful in answering questions and responding to requests in a friendly and professional manner.
- Dale G
Excellent, streamlined process with competitive rates. Eric was a pleasure to work with and I would gladly use him again for our mortgage needs.
- Lucas U
As a first time buyer, my husband and I had no idea what we were getting into. Chris was there every step of the way making sure we knew exactly what was going on and why. One of the things I appreciated the most was her timeliness in returning phone calls or emails!
- Torrey B
I am a first home buyer and Ron explained to me everything in detail. Whenever I had a question he responded very quickly through email or via phone. I highly recommend Ron for all the home buyers.
- Madan K
From start to finish was a great experience the whole staff helped me, thank you.
- Robert M
Tracy did an emergency loan in literally ONE week! She makes it happen!
- Dennis S
Very proactive and prompt.
- Eric M
An amazing office filled with people who know how to communicate, are very knowledgeable, organized, made the whole process feel effortless.
- Kathleen T
Ron was knowledgeable from the start of our conversations...he knowss your products well & quickly plugged me into the most efficient Financing package available...having worked with your bank in the past & being an out of town investor my choice was easy... you have a strong group of Pros in the Mtg Department... All best wishes.
- Lynn T
Dexter stayed with me for many months of my looking for a house to buy. I appreciated his patience and knowledge. He had my complete trust!
- Ann H
- Daniel M
I have purchased several homes and have never had a loan officer be so attentive, informative and prepared. Pre-approval was amazingly easy and straightforward. The actual loan process once I found a house was so simple it took me no time at all. Terence explained everything to me, and it all unfolded exactly as he said, with no surprises. My deal closed while he was on vacation and his support staff handled everything so seamlessly I hardly missed him! Everyone was a joy to work with.
- Ruthann G
We really appreciated all the great communication, patience, and care that we had throughout the entire process. We always felt like you and your team were keeping on top of things as well as making sure we got you everything you needed from us.
- Noelle M
Incredibly quick and constantly communicative throughout each step of the process.
- Megan C
I had a great experience with 1st Security. They were so knowledgeable and patient and went the extra mile to make me feel comfortable and sure that I was making the right decision.
- Mary F
Well not too sure where to start... Tracy White and Danielle Bunch are awesome!!! If you want a home loan you must go see and visit with this great team!! Everything went better than expected without any stress or worry and of course a Great rate!! This is the second time I have used this team and will always continue to use them for all my banking needs!! Thanks again for being there for me!
- Dean C
Ryan and the team are always helpful, timely and informative. I’ve had the pleasure to work on several transactions with Ryan and each time I’m impresssed by the valuable input, smooth process and great service!
- Aleksandra B
Dexter and his team made our first home buying experience absolutely seamless! Will be recommending them to EVERYONE we know!
- Scott C
Tracy is a true professional. She was able to pull a rabbit out of a hat and make a miracle happen. Without Tracy, my husband Mike and I would’ve never been able to secure our lifelong dream of owning a waterfront home she truly is worth her weight in gold. If you are in need of a mortgage broker Tracy and her team are hands down number one!
- Rachel W and Mike S
Thanks so much for going above and beyond to make this house happen!
- Kimberly S
I was recommended to 1st Security Bank by a family member. Alycia Edmonds was not my original loan officer but the switch was quick and easy and she picked up right where we left off. As a first time home buyer I was very unsure of the lending process, but Alycia and her associates addressed all of my questions and concerns promptly and completely. She generated many loan scenarios at my request in order to find a price range that worked for me. Thank you Alycia! I'm very happy with my new home!
- Trevor G
Robert and his staff are great communicators and always provided status updates and advised of changes in a timely manner. Robert is knowledgeable and really cares about his clients.
- Diane W
Kim, you were absolutely fantastic! I would highly recommend you to my friends, and the ones I have recommended you to already have also had fantastic experiences. Thank you!
- Angela D
Lisa's attention to detail and communication was great. I really appreciated the ability to sit down with her and explore all the options before we moved forward. She made me very comfortable and confident when working with her.
- Andrew W
I love Ron, he was great. Kind. Professional. Efficient. He got the job done on time. I will recommend him to my friends.
- Linda F
Very thorough in explaining things and very clear and concise communication skills. Also willing to help. Keep up your good work.
- Mani M
Communication throughout the process was ample and clear and there were NO mis-steps along the way. Chris and everyone who had a role in the loan process clearly knew what they were doing, and how to do it courteously and professionally.
- Jim B
Lisa explained quite a few things that I didn't think would be important but turned out to be really beneficial. She explained them in a way and gave me the resources that allowed me to explain them to my wife.
- Graham S
Lisa was super informative, flexible and helpful!
- Elizabeth S
Chris and her team did a fabulous job on our refinance. Super smooth and fast transaction!
- Carolyn B
Tracy is great to work with. Professional, courteous and engaging throughout the whole process. I would highly recommend (and have) to anyone looking for a top quality experience with home lending
- Del S
Working with 1st Security and especially Eric Melling was a wonderful experience. Eric did everything possible to make our home loan smooth and anxiety free. I would absolutely recommend working with Eric
- Neil F
Worked with Brad when he was at Golf and am really thankful that I found him again for this transaction - best in the biz !!
- Timothy A
Lisa made the loan process easy and stress free.
- Pamela H
Alycia and her staff were quick, courteous and responsive. Our loan process was painless. Thanks, Alycia!
- Jude H
Special thanks to Randee and Carolyn for all their support during the process.
- Elida R
We’ve been through the loan process a number of times with a number of different financial institutions. Never have we had the process be so streamlined, clear, efficient, and pleasant- in other words, virtually painless. Ryan’s (and his team’s) quick response time to any questions or clarifications was particularly impressive!
- Elizabeth C
Dexter and his team walked us through everything. If we had any questions he answered them. He helped us with all our forms and gathering up required documentation. The process was speedy and we felt like we were his only clients. I highly recommend Dexter and his team. Thanks to him I now own the beautiful home I live in.
- Darline F
Robert brooks helped me with getting 2 different house loans He is on top of everything and always very responsive No one better to work with in my opinion
- Will M
Nicole Connell was amazing to work with. After working with multiple lenders she and her team did awesome! Would always reccomend!
- Scott R
I could not ask for a better experience! Went over and beyond to make our transition into our new home memorable.
- Eric B
- Joshua S
Lisa and her team helped make this process go so smoothly! Thanks for all your help!
- Molly R
Thank you for helping us through this loan process. Your whole team is wonderful. Clear communication, timely, always ready to help us.
- Michele S
Ron was able to work with my wife and I to make sure we had a stress free transaction. He listened to our concerns and made sure we did not commit to anything we couldn't afford. Don't really find people who are willing to sit down and listen to their clients.
- Jacob H
Amazing experience. Alycia and her team are extremely efficient, hard working and will meet and exceed your expectations to get the closing done on time.
- Jae H
Kathy was a great help to me through the entire process, from making sure I got the best loan for me to answering any questions I had as a first time home buyer.
- Amanda V
Mark found and utilized some creativity to help our loan close.
- Nicholas M
Nice people and friendly good service.
- Leila R
Made the process clear and communicated what each step was and when it was needed. Made the path easy to follow and was supportive with heart felt sharing of the financial process. Perfect!
- Chris D
Brad and his team are thorough and so pleasant to work with. They keep you involved in every step of the process! Thank you!
- Dell A
Amazing communication throughout the entire process. She was always able to answer our questions or find an answer for us. I don't think we will ever use another loan officer
- Christina M
Enrico being available and answerting all our questions almost immediately. His accessibility, him going the extra mile to smooth out things with title agency even though it was already handed off for closing- ensures we closed on time. Would definitely pick him for our next purchase.
- Preetha A
I'm so thankful to have had met Maryanne and Julie. They were a pleasant surprise.
- Semon W
Tracy and Danielle were on top of everything throughout the process of buying our home. They gave great advice and walked us through every step so we never felt that we were in the dark. We felt a very strong “we are in this together” vibe. Tracy’s experience working with VA loans is invaluable and a process that could’ve been daunting and frustrating ran incredibly smooth thanks to her expertise.
- Jen S
Ron and his team brought the sophistication, wisdom and patience to get me into my first house, and made what could've been a very stressful event an experience I will never forget. Thanks, Ron! Go Navy!!
- Curtis N
Rob was great to work with.
- Kurt S
Ron and his team must have set a record for how short we were able to close the deal. thank you again.
- Roy A
Nik was AWESOME! He was extremely helpful throughout the process and exhibited incredible flexibility and was virtually always available when we had questions. Definitely recommend!!
- Daryl W
Although we have bought and sold several properties in the past, we had never purchased land and MU package previously. Mark guided us through the long and detailed process. Don't know what we would have done without him and his team.
- Diana P
Troy and Brandy are tremendous resources when it comes to mortgage needs. They are very easy to work with and we got the financing we needed to buy our new home. My family cannot thank them enough for all the work Troy and Brandy did in helping us.
- Jonathan P
The entire process went very smoothly and we were informed in a timely manner at each step. The entire staff was very friendly and helpful. Would highly recommend if you are in the market for a mortgage.
- Scott C
Thanks again for all of your help getting us into our new home.
- Robin K
This is the 2nd time I have worked with Lisa and her team. Words to do not describe how amazing they are and their ability to move quickly and take care of everything! I would and I do recommend Lisa and her team to anyone considering a home purchase or refinance.
- Dougal B
Great follow-up and attention to detail.
- Lori C
1st Security went above and beyond our expectations. Closed on our house very promptly and communication was awesome. Great experience, thank you so much!
- William T
Really nice guy that really helped us out and put us on the right path. I would certainly do business with Terence again!
- Dan R
Dora did everything possible to make sure we were done on time. She was very flexible in meeting with me as my work schedule is a little bit complicated. She also made sure I understood all the paperwork and answered every question I had without getting frustrated. She was always very nice and courteous every time we talked. This was my first experience buying a home and with her and her team they made it a very pleasant experience.
- Raeann F
Dexter and Genavee Hayden were both excellent to work with during the purchase of our home! They kept us informed, kept the process moving and worked with us on all of the specific things we wanted to address as part of our closing. They are the best!
- Anthony S
Best experience in 7 home purchases!
- Steven M
Buying our dream house from afar and over email was only possible because of Terence! He was kind, always informed, and did everything to make the process smooth and stress free for us. A man of integrity that you can trust.
- Christine D
Thank you so much for helping us accomplish getting our dream home. It has been a pleasure to work with you.
- James U
Kim was very responsive to questions and requests. She went the extra mile to help with issues related to but not directly part of her job within the home loan process. She did an excellent job explaining things we did not understand. I would recommend Kim and will go to her the next time I have a need for a home loan!
- Dave C
Tracy and Danielle communicated often, timely and clearly. I knew what I needed to do and when it needed to be done to obtain financing. We closed early with Tracy’s help and are now in our dream home!
- Gina B
Enrico made this process such a stress-free part of the home buying process. He is pleasant to work with and so available for my questions at all hours of the day. I will never forget Enrico calling me back at 8pm after I found out the sellers accepted our offer and working right away to get our loan in place.
- Dana K
Maryanne and her team have been consistently thorough with my transactions and such a pleasure to work with. I recommend them every chance I get.
- Kristina E
Great at explaining everything and making sure you're happy!
- Jessica M
Relaxing, friendly, down to earth, easy process.
- Karl K
We loved the way that we were always kept in the loop. We could tell that communications were important to Amylou. It made the process seem so easy and we always knew where we were in the processes.
- Harold W
Dexter helped us purchase our home 8 years ago and we have just closed our 2nd refi with him. On this most recent one, I almost made a big mistake by starting a loan with one of those big advertising lenders. I was simply researching rates and they hooked me. Luckily, Dexter reached out and showed me how I was being fooled with their rate and fee games. Next time, I’ll just call him first!!
- Eric L
A appreciate the time he took to explain some some options that I had not previously considered. I really felt that I ended up with the right loan for me
- Robert G
Dora was amazing! Could not ask for more. She was willing to work with me on so many deals until we finally found the right home. Her patience and diligence was much appreciated. Dora was willing to do whatever it took to make sure we got into the home we wanted. Her personality and profesionalism exceeded our expectations. We will use her in the future and reccomend her to our friends and family.
- Ronald M
We had a great mortgage experience with Ron. He took the time to get all the details of our situation to present us with the best loan options and communicate them in a very organized way. Once we were under contract, his team was efficient and communicated things promptly and clearly. Ron was always available for questions and concerns. Thank you Ron and team!
- Kyla W
Crystal is great at communication amd very pleasant to work with. She was with us every step of the way.
- Jordan C
Everything was terrific, even thought we were out of the country.
- Debra R
The whole experience was great and very organized. They were readily available at any point to answer any questions during this stressful process.
- Michaela O
Ron is a real pro who listens and customizes the right product to your needs. The experience and expectation set out during the whole stressful process of purchasing a home was made much easier through our relationship with Ron and the team at 1st Security. Thank you Tiffany and Lauren for all your help as well.
- Simon C
Rob was very friendly, easy to work with and very helpful!
- Kenigan R
Very grateful for her prompt responses and friendliness.
- Patricia B
High praise for Ron Poborsky! Having helped us through two different home equity loans, he's friendly, well-versed in matters financial, adept at solving all kinds of loan problems, and he gets the job done in an expeditious manner. It was a pleasure working with him.
- Karen M
Terence made the process easy, kept me informed at every step. He is the best! (And very nice also)
- Nancy M
Everything went smoothly. Thanks.
- Joel R
The professionalism and knowledge of Tracy White are unsurpassed in the loan industry. She is very easy to work with and on top of all the documents that are needed. I would use her services again!
- Debra H
They were so helpful, and always on top of everything!
- Angel M
The process was quicker than expected. The staff was very helpful and easy to work with.
- Jason C
Troy is very helpful. He is very knowledgeable and provided us an outstanding service as our loan officer.
- Dandridge M
Team Dora, Thank you for all you did making sure we closed on time. Dora exceeded our expectations and went beyond that. She and her team worked hand in hand to the finish line. She is always pleasant on the phone and was never intimidating. She listened to where we wanted to be payment wise and stayed as close as she could. She was vigilant of any changes and told us what to do. Thank you Team Dora!!!
- Dennis Z
Very enjoyable process and Dora made it easy.
- Danny B
Ms. Coffman was extremely knowledgeable, responsive, pleasant, and helpful. Ms. Coffman and her team got us pre-approved for a loan very quickly and did everything necessary to make sure our closing was smooth and quick. We couldn’t ask for more.
- Flint S
Excellent customer service. The process was seamless.
- Concepcion Z
Dexter was professional, kind, patient & made my 1st homebuying experience a very pleasant one. He was flexible, attentive, explained the homebuying process well & answered all of my questions. He & his team are very helpful, friendly and accomplished tasks quickly. It was a smooth process along the way and his team stays by you side!
- Anna B
Fast, prompt and amazing communication! Nik handled things even when not on the clock, while on vacation even! Absolute pleasure to work with!
- Adam S
It was a great experience in a time that can be stressful.
- Christina R
He was always available for contact.
- Jason E
Charles went above and beyond for us. Making it a great experience as first time home buyers. We valued his effort to support us along the way, and his availability.
- Kennedy P
Barb and team were amazing to deal with. Buying and selling a home is incredibly stressful but Barb took much of that stress away by providing prompt and detailed communication. We were never left in the dark and she was always there to help answer our seemingly endless questions with patience and dedication. If we buy another home in the Seattle area I will definitely want Barb on my side!
- Pauly C
Eric and his staff are very pleasant to work with. Only had to gather up paperwork one time as they had the list complete the first time. Was a very easy and pleasant process. I would recommend them.
- Alfred S
Brad was extremely helpful in explaining all my options and help me secure a good financial situation.
- Gopinath S
Friendly staff, excellent workers, fast responses!!! Awesome service!
- Andres P
He helped expedite the process of buying our home when we had a time crunch which was very much appreciated!
- Sierra P
Tracy and her team were very responsive and worked with me at each step of the process.
- Rob G
Thanks to Tracy and her competent support staff for providing such professional and proficient service. We couldn’t have been better served. Kudos to this team!
- Diane B
This is our second time working with Lisa and the experience with Lisa and her team has been great! Very thorough and honest on expectations and timeline of our processes. We look forward to work with Lisa on future opportunities!
- Andrew F
Tracy or one of her staff members was always available with answers to our questions. The whole process went very smoothly. Thanks!
- Marty B
The entire process was very easy and Brad and his staff were very patient with my many finance questions.
- Ramona C
Brad was so helpful and accommodating. He made the entire process so much better. There were so many times I was worried or stressed and he reassured me that things would be fine and he was right. He is excellent at what he does. I will recommend him to everyone I know!
- Kathleen T
Terence did an outstanding job for us throughout our loan process and successful purchase. I am referring my kids to him.
- Brian P
Barb was amazing! I actually found Barb before I had a real estate agent, and she referred me to a few agents after assessing my needs. I did ultimately buy a gorgeous home with one of the agents she referred me to. She was able to find me the right financing to bring my payments to my comfort zone. Thank you so much Barb! This move would not have been possible without you!
- Jo M
Brad and his team were efficient, professional, and friendly! I would recommend them to anyone searching for their next lender.
- Joseph E
The refi process was seamless and quick. Matt and Dezerae were great to work with. Very professional and efficient. Dezerae guided me through all paperwork with professionalism and ease. Can’t thank you enough.
- Gregory P
Robert and Janie were an outstanding team that helped me with every step of the process. From the initial meeting to go over details all the way through to the call Robert gave me letting me know that the loan was funded/closing, the experience was exceptional. All my questions were answered promptly and the complexities of the loan options were all succinctly laid out. Its safe to say that I will be using Robert and the team at 1st Security for the foreseeable future.
- Tommy A
This was the smoothest loan process we have ever experienced. Maryanne and her team did a great job of keeping us informed and exceeded our expectations in terms of follow through and meeting/exceeding every single commitment. I will 100 percent recommend her team to anyone needing mortgage lending services! thank you so much!!!
- Valeri P
Enrico was really on top of things, quickly responded to questions. Didn't drop the ball once. Thanks for all your hard work!
- Jason D
My husband and I recently contacted Alycia to buy a second home. We knew we would have a great experience due to working with her previously on a refi. Little did we know that she would actually be willing to do some work for us on a weekend while on her day off! We had found our dream home and our out of state realtor needed a form from her before we could make an offer. Alycia went to work and made it happen! She is high energy and eager to help. Highly recommend her!
- Jennifer R
The easiest transaction I have ever experienced. Dora Castaneda made this experience totally unstressful (if that is even a word).
- Diane W
Had a great time working with Kathy! She was a fountain of knowledge and led me and my wife through uncharted territory.
- Adam P
She was very helpful on my first experience ever purchasing a home. Couldn’t have asked for a better loan officer. Always there when we needed answers or any concerns we had. Thanks to Dora and her team. Would definitely recommend.
- Jesse M
Brad and his whole team were amazing throughout our home buying experience, They kept us up to date with everything that was happening or was going to happen. Brad and his team were all very friendly and answered any questions we had. It was a very smooth transaction and we would highly recommend using Brad.
- Lisa E
Dora was always looking out for the best interest rate in a constantly changing financial climate. She was always responsive to my needs, never hesitating to get information to me, even over a weekend. At the last minute, she was able to push through a same day transfer of funds which got me into my home a day earlier than expected. Her knowledge and experience kept me grounded through what can be a stressful period.
- Joan G
Matt and Dezerae made the entire funding process very smooth and easy. They were always available to answer questions. We were very pleased overall with 1st Security Bank and their level of service.
- Robin H
Lisa and her team were very helpful and attentive. The process moved at a fast pace when I was comfortable, but she took the time to pause and explain steps and decisions whenever I had questions. Lisa didn't hesitate to set up time to connect with me or my real estate agent whenever it was needed, including weekends, after hours, and even her vacation. Her dedication, expertise and work ethic all showed me that I made the right choice with 1st Security Bank for my mortgage.
- Matthew D
It was very quick and easy with my crazy schedule.
- Preston M
Eric and his team were so great to work with. They informed us of everything and made it so easy to get through all the hoops.
- Julie A
Lisa is wonderful! I trust her judgment and expertise. She is so knowledgeable and really takes the time to communicate and make sure that we understand everything happening and all the choices that we have available. Her team is also so professional and on top of everything. This was our second transaction with Lisa and we will, without a doubt, always go back to her in the future!
- Diane T
Handled everything we needed. And we've never met!
- Edward L
Dora thank you so much for your support, advice , and knowledge. This was a extremely stressful time for me specially with all the obstacles I had to deal with all at once. Thank you so much for being there.
- Mercedes C
Good advice. Willing to explain in detail and listen to all my questions. Kept me up to date on the process and status. Friendly. Great team!
- Crystal E
Thank you for everything!
- Alexander B
Quick communication at all hours of the day, even on weekends!
- Charles J
Hi Kim, Thank you so much for your gracious, efficient and knowledgeable service. The whole process working with you was smooth and stress free. We closed in under 30 days! You're amazing! Looking forward to working with you again in the future. All the best, Andrea M. xox
- Andrea M
Troy is friendly, efficient, and knowledgeable. Really makes our experience great. Thank you Troy!!!
- Indra C
Marc and his team went above and beyond, over delivering their services and making things happen!!! I wouldn’t choose anyone else in the Tri Cities or surrounding areas for my lending needs!!! I highly recommend using First Security and if you have the opportunity to work with Marc Newman and his team you won’t be disappointed guaranteed!!! Thanks Again for everything Marc and First Security for making our dream house a reality!!
- Jared B
Troy was VERY fast, kind, knowledgeable, honest and professional. He answered calls, emails and questions on off hours in a very timely manner. After I spoke with Troy for the first time I felt he would meet my family needs and dropped our current broker to work with him. Were very happy with the results we received and look forward to working once again with Troy in the future. Thank you Troy. - Corey W.
- Corey W
Overall a great experience.
- Noel W
She explained the whole process very patiently and answered all my questions, keeping me updated every step of the way. Dora and her team are very knowledgeable helpful and friendly! Definitely worth my time to write about my experience with them. Yolanda S.
- Yolanda A
Everything went very quickly. The process went much faster than I expected! The only delay was because I did not know how to sign my name electronically! That is the sort of thing that happens when you are 68! We still had time to spare before the closing date. Ryan was excellent about keeping me informed. He was also very polite and kind on the phone. Thank you, Ryan! Nancy B.
- Nancy B
Dora and her team were amazing to work with on our home purchase. They were very efficient, quick to respond and definitely knowledgeable. Dora and her team were always very friendly and happy to assist. I would recommend First Security Bank and Dora and her team to all of my family and friends. Thank you for making this purchase - a purely enjoyable experience.
- Melinda P
Friendly, competent, and trustworthy communication.
- Bret T
During to course of buying our Condo, many questions came up. Enrico always answered the questions we asked and he did the research to answer the questions he did not have at hand. He always answered the phone and on the couple of occasions he was not available he would call back immediately. He continually kept us updated on the progress of the loan which was important to us. Thank you Enrico, you could of not taken better care of us. I think you need a pay raise. Jerry & Kathy W.
- Jerry W
Alycia is knowledgeable, helpful and fast to respond to any questions. Her finance scenarios set her apart from other lending institutions. The scenarios gave a better understanding of my estimated financial obligations. Her production partner Ashley H. was also a tremendous help. Both were dedicated to making sure I was kept in the loop and was able to close on time. I’ve been trying to find/buy a house for over a year and both always showed continuous support.
- Jason R
Honesty, availability, responsiveness, kindness.
- Matthew Q
His customer service, his follow up making sure everything is done right and fast
- Navy H
Everyone involved was extremely helpful! When I had a question they were there.
- Debbie T
Thank you for all your help through everything.
- Davy S
She is very available during the whole process and willing to answer any question no matter how many times you ask. Things have always gone as planned with her without any issues arising.
- Joelle G
Chris was absolutely amazing and made the entire process a pleasant one!! Will be 100% recommending and using her in the future! She is awesome!!!!!
- Nicole C
Kathy provided complete and direct information, and the speed in which she closed my refi was incredible. She provided everything I requested. I found her trustworthy, competent, responsive and approachable. What more can a customer expect? She has it all!
- Joyce F
Nik was very knowledgeable and friendly. He was extremely responsive, diligent, and persistent. Communication was outstanding. Nik came recommended and far exceeded our expectations.
- Markis H
Lisa went above and beyond for us. She was a trustworthy voice throughout what was a stressful experience! We are so grateful to her and her team for the help they gave us and we are thrilled that we were able to purchase our new home!
- Rachel Q
The speed in which the whole process went was impressive!
- Ronald S
Alycia and her team made buying our house a great experience. They did a great job of making the process stress free and Alycia would always keep me up to date on any issues that would arise. This is the third time I have work with Alycia and I will never change lenders. I trust her and her team very much. I know they are looking out for the best interest of my family and that means a lot to me. Thank you Alycia for everything you did!!
- Matt K
Crystal did an amazing job trying to get the best rate and was easy to call and speak with. We appreciate all her hard work.
- Caprice D
There was clear and continuous communication with Eric and his staff during the whole home buying process.
- Kristi M
Alycia and all the members of her team were always extremely helpful in what can be a very stressful process. They were always available to answer my questions, no matter how large or small, and they did so with efficiency, kindness, and exemplary professionalism. And Alycia went out of her way to ensure that our peculiar timing requirements were accommodated perfectly. We couldn’t have asked for a smoother process.
- Janet B
Tracy made everything streamline! I didn’t know it was so easy to get financing for a home. Danielle and Tracy did a great job! Thank you!
- Travis O
Lisa and her team of Christie, Christa and Angela were in perfect sync in getting everything done to make this inherently stressful experience as smooth as possible. Lisa was unparalleled in giving me info and answering my questions in a timely manner. Christie, Christa and Angela were just as responsive. I had a perfect team on my side!
- Jeanne B
Wow. Dealing with Barb was a definite winner. She simply did it and did it much faster than I anticipated. I actually enjoyed getting a call - information was always necessary and led to a quick and pain free closing.
- Bob H
Dora and her team are phenomenal!! I have never worked with people in the banking industry that are as accommodating and hard working. My experience has been incredible start to finish. This has been the smoothest home financing experience of my life. We definitely will be doing business in the future!!
- Bobby B
Thanks for presenting all loan options and helping me work through the best option for me. No regrets!
- Paul V
You do a great job and right on it
- Randall S
Lisa was so wonderful to work with especially as a first time buyer. She sat us down and thoroughly went through all the information of the lending process. Lisa was very attentive to our needs and would always answer questions that came up. We were lucky to have her during this stressful process! She really did help relieve the stress and made us feel more confident in this busy market in Seattle.
- Leesa S
Fast turnaround time on a custom construction to perm loan with excellent communication.
- Matthew L
I had some family (and work) geographic and schedule challenges during the house purchase and those issues were handled without issue. Communication was concise, clear and timely for what was going on and what what was needed from me (if anything).
- Kevin H
Kim was very knowledgeable and helpful throughout the whole process. She took her time and made sure we were comfortable and understood each step!
- Lindsey S
She was attentive and forthcoming with all info we needed and was an absolute pleasure to work with.
- Daniel S
Tracy and Danielle are an amazing team...very professional, prompt and personal. My real estate agent and title company both remarked how wonderful they are to work with too!
- Mark A
Alycia and her team were always on top of where we were at in the process, she offered timely and important observations to help us with our transaction and brought everything together seamlessly to close on time with no hassles. Could not ask for more and will recommend to others without reservation.
- Russ C
Maryanne and her great team were extremely helpful and responsive. They made our home buying process seamless.
- Arina P
The whole staff is awesome.
- Guadalupe R
We had unforeseen circumstances with a different lender before Brad was recommended to us. He helped us navigate the purchase of our beautiful home from across the country. We highly recommend his services...his professionalism and prompt service are top notch. Thank you, Brad.
- Melissa W
Professional, knowledgeable, and understands the numbers well. Made the process easy.
- Lewis B
Robert and the entire team at 1st Security (Janie Hopkins and Nicole Connell) were all so wonderful to work with. They made the entire refinance process so easy, answering all my questions and concerns in timely manner. In all my years dealing with financial advice and assistance, I have never come across such a great group of professional people like this team. They helped us through a tough financial time and all their work is greatly appreciated. Thank you so much.
- James G
It was GREAT. Thanks a Bunch.
- Theodore G
Terence was always available and very helpful.
- Jennifer N
Thank you for your attention and patience as we attempted to establish contracts on multiple properties. We have arrived in a good place.
- Luke L
Dexter was patient, friendly, and easy to work with. Communication was always very prompt and he was quick to respond to our requests for information. Dexter was a great resource for us as first-time home buyers and answered all of our questions.
- Emily L
Dora always kept us informed during our home loan process and would take time to meet with us whenever we had a question.
- Todd V
We were lucky enough to move through the process quickly and with no real issues coming up. Nik was always available for help whether by phone or email.
- Jonathan B
Amylou Baird is extremely professional, friendly, and a team player. She makes herself available for any questions or concerns one may have about the loan process. Her team kept us well informed each step of the way. She even had our loan ready to close early! Thanks Amylou!
- Martin S
Charles and his team made it a quick and smooth process. Charles is always there to answer any questions we might have.
- Tyler F
It was great working with Robert and his team. He is knowledgeable, responsive, competent, hardworking and helpful, making what is typically a daunting experience very smooth, comfortable and just overall great! He goes above and beyond to make sure his clients have the best experience, and I would happily and confidently refer him to any friends and family who ask!
- Alice H
Great Customer Service!
- Erin P
Very easy to work with Charles and his whole team!
- Marlus F
We aren't ones for change and thus went to our credit union as an initial lender; however, complications arose with the property causing our credit union financing to fall through. That is when Diana came along and saved the day! She worked with us through the complications, kept us informed 100%, and managed to help us close without needing to extend the deadline. We couldn't have done this without her and words cannot express our appreciation. Thanks Diana!
- Deanna H
Mr. Gorelck was great throughout the purchasing process of our condo.
- Bradley S
Not the first loan I have closed with Crystal and her commitment to customer service is the reason for my repeat business and my referral to anyone who may be in the market for a great experience!
- Russel D
Awesome communicator and be honest to discuss with me. It was a pleasure to work with Lisa! I will def ask Lisa again in the future.
- Paul G
Charles has helped us with financing for two house purchases now and I would recommend him without hesitation.
- Anna Y
Helpful advice every step of the way and agility in the Seattle market is what Lisa does. Lisa and her team are available throughout the initiation to closing process and make the entire home buying the process stress free. She went above and beyond in helping us buy our first home in Seattle with excellent customer service throughout. I highly recommend her.
- Imran M
Ryan was great. He went the extra mile for sure. We have been telling other people about our experience with lending and how they should use a smaller bank who has a good reputation for closing on time and Ryan and 1st security certainly fit that bill!
- Chris C
Jim was excellent to work with. He was responsive and respectful of my needs. Fantastic! I referred him to several of my friends and family.
- Shannon M
Great follow up. Did what he said and more. Enrico was proactive which made the house buying process a lot less stressful.
- Jacob L
Rich was a pleasure to work with. We had a unique situation with a for-sale-by-owner and some other challenges but Rich was able to help us navigate through the process flawlessly. I would recommend 1st Security to anyone looking to purchase a home.
- Jeff S.
Lisa has been amazing to work with! Her knowledge, responsiveness and drive are next to none! We needed to close faster than normal, and she got us in a house a week earlier :) Could not be happier about that experience.
- Svetlana P
Barb was on top of everything, willing to spend however much time was needed to answer my questions, willing to answer those questions again at a later date, and I always felt she was there. Barb came to my closing and really made me feel like I was taken care of. That's not what I expected, and it was great!
- Ben D
Jim was easy to work with and did hustle for us the last minute. Our loan was possible because of Jim and Erin. Thanks Jim.
- Siddharth M
Ron is the best! No one can beat his creativity in suggesting the best suitable loan product based on individuals. This only comes from his experience.
- Arun A
Nik is one of the best!
- Manuel S
Thank you Alycia for taking great care of us through this process!
- Edwin A
Tracy was patient with me and family. She explained the whole process to us in a ways we can understand. There were three individuals to deal with the loan we had to get. Communication with her assistant Danielle was really good because they kept us updated regarding their needs to provide more paperwork in order to expedite the process. Thank you Tracy and Danielle.
- Scott W
Jim was able to deal with my complex situation when the large lenders couldn't, and we got the deal done to everyone's satisfaction.
- Matthew P
We had a great experience working with Jim. He is very professional and helpful.
- Donghua L
There is no one else we would trust with our home financing needs! This is our third time working with Alycia, and we cannot recommend her highly enough. She is kind, knowledgeable and responsive. She made the closing process on our new home completely painless and faster than we could have hoped for! Smoothest close ever! Thank you Alycia and team!
- Jamie T
The whole process was seamless and easy. A first for us with purchasing a home. Robert and every member of his team were always aligned with where things stood in terms of our financing. He kept a us well informed of all updates, what was needed from us, and what to expect. There were no surprises and we felt well taken care of. Thank you for providing us with an exceptional experience! Without a doubt, we will definitely refer others to Robert.
- Georgette J
Charles & Team are very professional, understanding, and flexible! I honestly could not have requested better service. Thank you!
- Rhonda F
Kathy and her assistants gave excellent advice when I needed it, and made the whole loan process smooth and efficient. Definitely recommend utilizing her services!
- Michael G
- Aaron M
Brad was very efficent and profesional. He made the process incedibly easy and I was very impressed with his attention to detail, easy communication, and him taking the time to make sure I understood all of the varibles available and terms of the loan. As an example, I had emailed some questions on the closing disclosure documents and he called me and went through them and made sure they were correct and most of all that I understood them. I would definitley use Brad again.
- William W
Working with Alycia was very easy and assuring. She is very helpful and is always available to answer questions. I would recommend her to anyone considering purchasing a home.
- Matt M
- Brandon S
Troy and his team were awesome! I really appreciate all of their hard work!
- Kena F
It was a very pleasant non-complicated experience that was handled perfectly and very professionally by Brad. Thank you so much!
- Richard A
Jim helped guide us through this process as first time home buyers. He was always willing to hop on the phone and talk through our concerns. We had a very positive experience. Highly recommended.
- Ben M
She was always right on top of everything that was going during the buying process. I felt like I was her only client and her responses were returned quickly. She made the whole process seem easy even when there were unforseeable obstacles. Could not have chosen a better person.
- Charlene H
Alycia and her team are the best we have ever had. Alycia made the whole process so easy and smooth. She is the best. We are looking forward to next year with her. I will recommend her to everyone I know who needs her help.
- Christopher C
I've been working with Alycia as a first time home buyer, and she and her team have since managed two refi's for me. Alycia and her team make everything very easy, fast, have offered competitive rates, and highly professional and honest service. She has also provided very good advice I feel I can trust. I could not be happier and without hesitation recommend Alycia, her team, and 1st Security to others.
- Madeleine S
Lisa and her colleagues were extremely responsive to my questions. They worked their tail off to get the deal closed on time.
- Mike W
Charles and his team listened to me and helped educate me on loan options that met my needs. They worked hard to get me the best available rates and supported a quick closing.
- Amy B
Every step of the process was handled incredibly well with great communication and follow through. As far as I’m concerned, we have a mortgage broker for life with Enrico and I will not hesitate to refer him to any of my friends and family.
- Richard B
From start to finish, the whole process was seamless. Communication was excellent, and all of our questions were answered very promptly and accurately. We enthusiastically recommend Alycia and her team!
- Angelique C
Enrico was very helpful to us, answering phone calls all the time, giving advice. Overall great experience.
- Andrey S
Tracy was great. She communicated with us clearly and consistently, and made sure we understood what was happening during the loan process. We will be using her services again in the future.
- Neal H
Ron was very informative and went the extra mile.
- Hugh H
Lisa went above and beyond helping us to secure the mortgage for our second home. She was always willing to take the time to ensure we knew what was happening and what our next steps were. She is hard working and personable.
- Laura F
The weekly status check-ins were great! We always knew where we were with the process of buying our home.
- Rishanne B
Any time I had a question, I received a response (even in the evenings!). Maryanne and her team helped us prepare months in advance and gave great advice. Thank you!
- Jina H
Robert and his team made my first time home buying experience very easy. I would definitely recommend him.
- Caleb L
Jeff was accessible and easy to reach at all stages of the process. Prompt answers and clear options made the process go more smoothly
- Patrick R
It was a great experience.
- Jerrold J
You really make it easy for everybody... thank you.
- Bonifacio D
Brad and his team at 1st security helped make our buying experience great. The response time that Brad and Sheena had to any of our questions or concerns was always so quick and led to a smooth process. We would definitely recommend them.
- Seth P
Basically he had to hold my hand through everything as I have not been in the type of business in several years. He always had time, either answered the phone or returned calls in a timely manner, made the right calls at the right time and helped get the best options available to me. A great experience.
- Paul P
Things could not have been any easier. Robert and team do not disappoint. We have made quite a few real estate transactions but none with a lender like this.
- Michelle K
Answered question at least the previous 4 years prior to our refinance. Yes, it took that long to finally make up our mind to refi....
- Bryan C
The whole process from the beginning was very well explained. Any questions I had where answered quickly. I had an amazing experience, I hope maybe in the near future we can work together again 😊
- Yesenia O
Great experience very professional made everything very easy for us, great personality. Thanks Nik for all your help.
- Juliet C
So helpful and detailed to all our needs for our loan.
- Thomas R
Alycia is a great loan officer and handled my loan perfectly. She always responds to emails on time and understands your needs perfectly. Especially for first loan, she comes to great help on helping me understand overall process and answer all my questions. I would recommend Alycia for anyone who is seeking a loan!
- Neil L
- Anthony D
Lisa Palmer is the best! She's helped us in ways I expect banks to. I refer everyone I come in contact with needed financing help to Lisa.
- Rory M
Everything you would hope for in support of a complex and important transaction. Charles is professional, capable, and responsive.
- Russel B
Eric’s approach was the perfect blend of encouragement and confidence. He put my mind at ease right away and was upfront and transparent throughout the process. I wouldn’t hesitate to refer him and his team to my friends and family.
- Krystal R
Wonderful experience with 1st Security Bank. Robert and his team made everything go very smoothly and the communication was excellent throughout. Robert also went out of his way to make sure he locked us in at the lowest possible rate. Highly recommended! We will certainly be repeat customers.
- Tom B
great experience very kind and understanding about our needs
- Rudolph C
She's awesome, even answering my questions on the weekend!
- Amy J
Kathy, Kris and Nancy made the experience great. The process was smooth and efficient. We closed within 30 days, without a hiccup. Great customer service! I have worked with Kathy on several loan transactions over the years - she is my "go-to" loan officer. Thank you Kathy, Kris and Nancy for making this happen for me.
- Katherine W
Kathy and her assistant Kris are rockstars!! Keeping us up on everything and helping with our purchase and also with our sale of our other home.
- Tina M
Ryan made what I thought was going to be a very unpleasant experience very, very easy. I was astonished at how quickly and easily the whole process went. Ryan was there to answer all my questions and even caught an error in our ROI analysis that was make or break the deal. I was so comfortable with Ryan, and his knowledge of the lending and real estate industries, that I am sending my son to him to work through the purchase of his first home.
- Raven K
Rob was very helpful during every step of the process.
- Stephanie B
We were hoping to find the perfect house for our growing family and Eric helped guide us to finding the perfect price range that would provide all the aspects we wanted while fitting in our desired price range. He helped us work through new build or already built and even provided neighborhoods in our market for the best value. Thanks, Eric!
- Jesse T
Thank you for the hard work to help me get a head start on approving condo cert. This was essential for me winning the bid.
- Elaine X
Tracy was wonderful, communicated constantly, answered useful and even simple questions of ours with grace and ongoing encouragement. Her incredible knowledge was a great resource. Our experience was so straightforward it surprised us. Tracy was one of the main reasons why it went so smoothly and without a hitch. We heartily recommend her expertise to others.
- Jeff M
Lisa always make sure we understand everything we need. She did a really good job in explaining the terms and how loan works. We feel very informed and educated after working with her. Also, she is always responsive, and nice to talk with.
- Dong L
It’s good experience working with Jim for our first house, it went smoothly. Jim’s quick response and expertise eliminated our anxiety for the offer application and mortgage application, highly recommended.
- Seavia Y
Chris and her team were wonderful to work with on my recent home loan. Every interaction was clear and efficient. All my questions were answered quickly and accurately. I am in no hurry to be in the market for another mortgage loan (!) but when that day comes, I will call Chris.
- Jean H
She's awesome, even answering my questions on the weekend!
- Amy J
Professional, competent and pleasant people to work with. Made the whole process go very smooth.
- Maxine H
Tracy was awesome! She walked me through the whole process and made what is normally a very stressful experience so much more relaxing!
- Jeff W
Tracy and her associates were a pleasure to work with. They were always available to answer any questions or concerns we had. Tracy made what could have been a stressful experience extremely smooth and stress free. I highly recommend Tracy!
- Diane Y
Good agent to consult with the loan.
- Kalaya E
Tracy and her associates were a pleasure to work with. They were always available to answer any questions or concerns we had. Tracy made what could have been a stressful experience extremely smooth and stress free. I highly recommend Tracy!
- Diane Y
From getting our pre-approval to closing well on time, Ryan and his team made the entire home shopping and buying process painless and smooth. Ryan was always available to answer any questions and patiently explained numbers and processes to us. He never compromised on doing due diligence to make sure our paperwork was in order and reassured us when we (as anxious first-time buyers!) raised any concerns. His professionalism and work ethic are exceptional. Thank you Ryan!
- Krishna C
Crystal and her team were very helpful and friendly. They were always there to help answer any questions and give great advice. Everything went smooth, quick and painless. We went in feeling very nervous and anxious and left feeling confident and very excited. Highly recommend 1st Security bank and Crystal Burdo. Thanks again!
- Amy S
Dora and her team have made my first time home buying experience, which I thought was terrifying, so easy and stress free! The professionalism of everyone there was so nice, and the communication she provided was wonderful. Dora helped me in understanding a lot of what I didn't know. I would refer everyone I know to her for their home buying as well. I have already told them, when they are ready...call Dora! THANK YOU DORA AND TEAM!
- Melanie W
A great overall experience! Marc was professional, knowledgeable and helpful in every way possible. Would recommend to all family and friends.
- Shawna R
Very detailed with stuff and made sure we understood everything clearly. Responsed to us very quickly. All around awesome person.
- Tanner C
We were quite impressed with Nik and his knowledge, ability and enthusiasm in caring for our needs throughout the process. He was just a phone call, text or email away anytime we needed assistance or had a question. A Five star experience throughout.
- Ryan C
We had an amazing experience working with Crystal, she is very professional and extremely knowledgeable about the whole process and was very understanding to our numerous questions for first-time home buyers. We highly recommend 1st Security Bank and with working with Crystal Burdo to all my family and friends! We plan on returning to them for any future loans.
- Lindsey P
Always friendly and personable. We love working with Eric
- Rochelle T
Brad is an energetic professional who made this process easier.
- Courtney C
Best Experience ever, super efficient and got us where we needed to go to get this done!
- Scott M
Brad exceeded my expectations on my loan. He was extremely helpful with his knowledge and professionalism during the entire process! Made buying a home a great experience.
- Brennan T
Brad exceeded my expectations on my loan. He was extremely helpful with his knowledge and professionalism during the entire process! Made buying a home a great experience.
- Brennan T
He was extremely friendly, professional, patient and knowledgeable. The whole process was very smooth and quick. A friend referred us to Dexter and will be glad to refer others to him!
- Sheryl P
Thanks Kathy and Kris for all you’ve done!
- Lacee B
Chris was very professional, but friendly. She answered all my questions and replyed to emails in a timely manor. I would, and have recommended her.
- Phyllis C
Sheena Brown assisted us with our Loan and did an Excellent Job, I will highly recommend her.
- John R
Alycia and her team were great. They were honest and informative. Always responded quickly and helped me (first time home buyer) through the whole process. So happy with Alycia.
- Keith C
Robert and his entire team were wonderful to work with! The process was painless and quick....just the way I hoped it would be!
- Amy D
Eric assisted me in changing some details of my loan down payment at the last hour (literally!) before I was set to close on my new home. Because of Eric’s quick response time and willingness to help, I was able to close on time! Without the last minute heroics I wouldn’t have had the time or help needed to move into our new home. I highly recommend Eric to anyone looking for a lender.
- Daniel D
Tracy is amazing as is Danielle. They made the mortgage process smooth especially working with us across the country. Would HIGHLY recommend.
- Molly H
Crystal, Angela and I just want to say thank you for all the help you have given us the last 8 years. I will keep sending business your way.
- Erick E
Always available for any questions or help to get through the whole process.
- Susan W
He put up with all of our silly questions and emails.
- Cheyenne C
Rob was extremely friendly and proactive. He moved quickly and kept me informed. He found me a great rate. What more could I ask for?
- Jeremiah S
Marc is the man, he made the process super easy!!!
- Rowdy Y
Rob responded to my requests fast and efficient. He understood what I needed.
- Lily L
Responds in a timely manner and answers all my questions!
- Xiao C
Robert and his team were very helpful and informative. They made the process smooth and helped us through every step. They were a pleasure to work with :) I highly recommend them.
- Marian G
We couldn't work out a loan with another company, but Dexter worked it out. We are in the home we wanted. Great service and the staff was friendly and efficient. Thank you sincerely, Joel.
- Joel B
We had a great experience with Alycia and her team. We had a deadline to meet and they made it happen days before it came! Highly recommend Alycia Edmonds and her team!
- William A
Very helpful, professional, explained everything to me.
- Maria R
Enrico is a gentleman with great respect for customers and colleagues. Easy to work with and have good laughs at times, we were very happy.
- Donald W
Very professional, kind and helpful.
- Dedan N
I just completed my 6th loan with Kim. So thankful for all her help!
- Donald H
Alycia and her team are exceptional at what they do.
- Robert M
Unbelievable how great our experience was!!!!
- James W
- Arnold S
Dexter and Genavee were always available to answer my questions and emails were returned very quickly. The process was well explained and we had great communication with the whole team (agent, escrow and loan). Highly recommended!
- Connie T
Thank you for making this process so easy!
- Daidre M
Lisa and her team (Randee and Carolyn) did a great job closing our loan quickly and smoothly.
- Michael M
I always love working with Alycia and her team. It’s all such a smooth easy process. I strongly recommend her to all my friends and clients, she’s the best!
- Rebecca M
It was a pleasure working with Dora and her staff! Outstanding customer service! Always professional and kind!
- Michael T
Ryan and his team were fast and efficient in getting everything signed and ready for our first home buying process :). They worked together with our real estate agent this made the process even smother. If we had any questions I emailed or called and got an answer super fast, every single l time (there were many times). Me and my family will definetly recommend Ryan to anyone. Thank you.
- Rahela R
Nik was the best part of our home buying experience. He always returned emails and phone calls promptly. He explained everything well and there were no surprises. I really appreciated that he would actually talk to us on the telephone! It seems that everyone communicates in text and email these days, so it is nice to actually talk to someone in person. It avoids so many misunderstandings and miscommunications. Thank you Nik!
- Thomas M
One of the most valuable features that Troy offered was he was always available to answer questions, no matter what day time or what ever he was doing. It was the greatest features. Not only did this fill my house hunting and finance needs, but it made me feel powerful and in charge. Thanks Troy and team Gorelick.
- Paul P
Thank you very much for your patient explanations and support as we navigated new information, never having purchased a house before. We appreciate your help, and would be happy to recommend you!
- Erik S
Robert took the time to walk us through every step of our process. This took the stress and unkown out of the equation and helped us enjoy buying our dream home. The personal touches did not go unnoticed. He kept us updated until the end of the process. Excellent service. The perfect level of attention.
- Jeremiah H
He was very professional, acting fast and made our monthly mortgage accessible for us. I can declare myself satisfied!,,,😃😃😃
- Elena A
My top real estate agent recommended I consult with Lisa and her staff even before we identified a specific property. During our one face to face consultation Lisa presented a successful strategy for me to obtain a mortgage, even though I am mostly retired and was based on the East Coast. We worked through the process via phone, email, and secure sites. In coordination with Lisa, I signed a contract to buy my choice condo, even before I sold my home condo. I highly recommend Lisa Palmer.
- Diane T
The attention to detail and the persistence required to complete a complicated loan
- Wilbur C
Tracy and her team made this whole loan process effortless on our part. They always kept us posted with the latest updates.
- Adam S
Tracy and her team made this whole loan process effortless on our part. They always kept us posted with the latest updates.
- Adam S
Tracy was very professional, courteous, and prompt in all her communications with us. Her staff was also excellent in their customer service. I would go to Tracy for all my financial needs!
- Valerie S
Marc is a great lender. He listened to our needs and was instrumental in closing our VA loan quickly. I will recommend Marc to anyone who is looking for a mortgage. Marc and his team made our experience with our move seamless and very low stress. Thank You Marc!
- Casey T
Typical experience with Alycia and her crew! She is great to work with and responds in a timely manner to my questions and concerns.
- Chris R
Ron responded with great speed whenever I had a request for him, including some instances where I called him well into the late afternoon or even evening time. Throughout our search for our next home, Ron was there for us to answer questions, explore many different options to make the house we were interested in fit our budget, and just give us much needed advice. Thank you Ron!
- Pankaj K
Alycia and team were very professional through the process. They were patient with the many questions that we constantly asked them. We ended up closing on time and the paperwork was completed ahead of time. As such, overall we never felt pressured.
- Vivek V
Chris was extremely helpful and kind! We are very grateful for everything she contributed to our first purchase of a home!
- Michael B
Maryanne & team are fabulous. I'm a real estate broker and refer clients to her because she is perfection when it comes to smooth closings, high level of communication and the integrity that I want for my clients. I was just on the other side of the transaction for a refinance on my own home and she exceeded expectations- I actually didn't know this process could be that painless! Thanks Maryanne, Kara & Julie for all your hard work and making the client side of things appear so effortless.
- Christine P
Consistent communication and help throughout the process. Ease of most of the paperwork being online. Got the loan and monthly payment we wanted and we're very satisfied with our overall experience. We have already referred friends.
- Shauna A
Brad was very responsive to any needs or questions that I had during the entire home buying process. He was very pleasant to work with.
- Blake C
Marc and his team are exceptionally pleasant, professional and very communicative. I would not hesitate to use them again or recommend them to my friends and family!
- Debra D
Robert was very helpful, and with all of the circumstances we had, it couldn't have gone more smooth.
- Robert S
All communications were speedy and accurate
- Daniel R
- Michael E
Thanks to Troy everything went smoothly & right on schedule.
- Rosie V
- Donald M
Terrific and timely assistance.
- Brandie S
We had a bad experience with another lender and our realtor recommended Terence. Terence was professional, knowledgeable and very easy to work with. He took the time to answer all of our questions in-depth, solve any issues that arose and made our total experience comfortable. I would highly recommend Terence to anyone in need of a mortgage loan officer. Thank you for the great job!
- Ron M
Very easy, pleasant and clear communication throughout. So appreciated!
- Rebecca M
What can I say simply Kim is amazing she never gives up, is pleasant to work with, and always thinks out side the box. She's got your back. Thanks so much Kim
- David D
Jim was very helpful in assisting my financing needs amid a complicated case. He is communicative, transparent and quick - most importantly delivered with confidence!
- Karl B
Robert was very informative and easy to work with. The whole transaction was smooth, and very convenient. He walked us through it step-by-step and when we were done it seemed so easy. Thank you Robert!
- Karen G
He made the whole experience fast and easy. Constantly updated me and was on top of everything.
- Chamroeun K
Jim and his team made this entire process as easy as possible.
- Jay P
I was very pleased with Matt's work on my case. My particular circumstances made this a difficult and long, drawn out process. Matt was always prompt about getting back to me and followed up when we hadn't been in contact in a while, without being pushy. He worked very hard, and used his vast knowledge and experience with the mortgage process to help me through the difficulties in my particular case. I've worked with Matt before, and I will work with him again. I very much recommend him.
- Henry B
Very helpful, Kathy made sure we were able to overcome all hurdles in the home buying process.
- Jessica V
Brad is very personable and helpful. He made sure we understood all aspects of our loan!
- Thomas H
I found Lisa to be great. Highly detailed and responsive. Please to work with.
- Lucas M
Jim and his team were very professional and excellent communicators throughout the entire loan process. He and Erin were always available to answer any questions in a timely manner. We always knew exactly where we stood all the way through the loan process. Finally, they were efficient. From the time that we identified a property and made an offer, we were able to close and fund well within a month! That's fast!
- Gary B
The initial meeting was one of comfort and confidence, respect and courtesy and very informative! Chris Anderson answered all questions with the information we needed to know, to make reasonable decisions about the refinancing of our home. It was also great having such a great network of people working on this! Every one kept us updated at every point. Thank you for all the help!
- Leslie E
Brad and his team guided me expertly through the process of purchasing my first home. I appreciated the seamless service Brad and his team provided to finance my home purchase. I would recommend you take time to contact Brad Seabaugh and his team at 1st Security Bank Home Lending for consultation/comparison when you are planning to purchase a home. They will take it from there!
- Ann O
Kim Stallcop is Super professional, detail oriented with a pleasant personality. She is ethical, respectful and is doing a perfect job for client's satisfaction. Kim did a great job helping me with my property refinancing. In my opinion anyone will be happy to have Kim as their loan officer. 1st Security Bank management should be proud to having her as employee.
- Galina M
I have bought & refinanced multiple houses in Virginia, Georgia, Washington, Hawaii and California. This was my 4th mortgage with Brad. I shopped for lenders as a matter of due diligence. Brad provided the best rate & a familiar, local presence that I had confidence would provide great support. Sure enough, when we had one sale fall through due to problems revealed on inspection, he went out of his way to help us through the purchase of our backup property with minimal impact. He's the best!
- Phillip K
You all were so quick in getting us the documents needed and we closed in less than a month with a VA loan when the original close date was supposed to be 45 days! Exceptional experience.
- Melissa N
Robert is very gifted and skilled as a loan officer. It's nice to have a bright mind like Robert's in your corner when it comes to, what is one of the largest, if not, the largest financial commitment a person makes.
- Robert G
This is our first home and the process is slightly intimidating to us especially since it is a construction loan. There were many other hassles and road blocks before this point- so it was nice that the loan process was as smooth as it was. Brad was patient and responsive to us with all the questions we have had along the way. We are grateful to have Brad as our loan officer and would recommend him to any friend or family member in the market to buy/build.
- Samantha A
Lisa's follow through and ability to get things done!
- Thomas B
As first-time home buyers, Lisa and her team walked us through the steps in an informative and helpful way. They were responsive and great to work with.
- Jessica M
Thank you Lisa to you and your team for making our home buying experience such a great one. You all made the whole process stress free and exciting!
- Justin E
Chris Anderson and her team at 1st Security Bank were absolutely incredible. The professionalism, responsiveness, timeliness, and customer service provided was top notch. Hopefully my wife and I settle and stay in the home for quite a while, but when we are both ready for the next house, Chris will be the first person I call. Chris, Thank you again for all your help with this process. My wife and I truly appreciate it!
- Christopher M
Thank you Tracy and Danielle! You both were incredible to work with and you made the entire process so simple. I cannot thank you enough. :-)
- Lisa H
Ryan is wonderful to work with and I have and will continue to refer others to him for their mortgage needs. This is my third transaction with him and as usual, it closed quickly and efficiently.
- Sonja L
Couldn't have asked for a better group of people to help us through our home buying process. Thank you all who helped us,
- Riley S
Kathy has been very pleasant to work with, she helped us get what we needed to fix some issues, without her help and advice we would not have been able to purchase this home.
- Casey J
Everyone on Lisa's team went the extra mile to make sure we were able buy our first home in Seattle. I can't imagine this process without 1st Security Bank on our side.
- Angela R
As a first time home buyer, Dexter was always there to answer my phone calls. It did not matter what time of day it was, he always got back to us promptly. He also spent extra time with us answering all our questions about the process!
- Samantha B
Ron was a pleasure to speak to. He was very knowledgeable and answered all of our questions and more. The process was very easy and he always kept us informed of what was going on.
- Michael H
Alycia has provided excellent service on our mortgage needs. She is really great to work with and has made process of getting a mortgage simple and straight forward. She will be our first call the next time we need to get a mortgage.
- John B
This was my 4th or so attempt on purchasing a home. I went thru at least 6 lenders & about 6 agents. Always got the run around and it just didn't pan out for us before Eric. I was discouraged when I met him, told him my situation and he knew exactly what to do so that it wouldn't happen again. He got us PRE QUALIFIED & we were able to get thru the home buying process in about 3 weeks! I was shocked...and ecstatic to say the least. Eric knows what he is doing, he has a great team that helps him & is also very efficient. I would recommend him ten-fold over anyone in the Tri-Cities. I was very happy to work with him and we will only ever work with him in the future. Highly recommend!!!
- Shannon V.
We are first time home buyers and Eric helped us every step of the way. His team is so amazing and kept us in touch every step of the way!! We would definitely recommend him to anyone.
- Ricci E
Second time that I had the pleasure of working with Jim. You can tell that he values his clients and that he likes his job. I will likely do business again with him in the future.
- Jason N
Great people, very helpful
- James B
Ryan was always available when I had a question or concern and was very responsive all the time, way beyond my expectations. At the signing when I had to call him real quick with a question he actually answered and emailed what I needed. I felt like I had my own personal banker who really cared about us and our needs, is very knowledgeable in his business and always very friendly. This is our second mortgage loan with 1st Security Bank and I am sure it won't be our last.
- Debbie S
Barb and her team are absolutely fantastic and are responsive in every way possible. Thank you very much!
- Randy E
Tracy and Danielle were outstanding through every part of the process. They answered my questions promptly and made sure that I understood any and all of the information that I needed to know and I was thoroughly impressed and satisfied with their professionalism and knowledge of the home buying experience.
- Joel M
Lisa Palmer was wonderful throughout the entire purchasing process. She took the time to explain all my options and answer any questions I had. I would definitely recommend her if you are looking to finance a home.
- Rachel P
Tracy was amazing! She was so helpful answering all our questions & demystifying the home loan process for us! I can't recommend her highly enough!
- Jewel G
I couldn't be more grateful for Maryanne and her whole team's phenomenal level of service. Everyone treated me as though my file was the only one they were working on! Everyone was so helpful and warm. As a first time home buyer, I really appreciate Maryanne and her team.
- Tia G
Dora was very attentive and she gladly answered the hundreds of questions I had and most importantly she was genuine, I will be recommending her to my friends and family when they are in search of a home or refinance.
- Ivan N
Getting everything done on time went very smoothly
- Chandra S
Jim made everything so easy, from filling out the loan documents at my leisure over the weekend to his excellent communication every step of the way so that I knew exactly what to expect next. The whole process was seamless.
- Mary G
You know that you're our favorite loan person!!
- Mary B
Eric was always there for my questions and to help me with the process. He was very gracious with my lack of knowledge. I met him from a first time homebuyers class, and am so glad that I went with him as my lender.
- Kelsie S
Rob was helpful and professional through the entire transaction. I could not have asked for a better experience. Thank you.
- Karen L
Helpful, savvy, and overall great guy to work with!
- Vernon O
Sheena Brown made it great! She should probably be promoted.
- Adrien G
Nik is knowledgeable and available. Nice guy.
- Craig C
Ron helped me with a construction loan for my home last year, so when it was time to refinance this year, I did not hesitate to contact him to help me again. I have been through this process numerous times throughout the years and Ron and his team were great to work with. Very professional, always following up and willing to help anyway they could to make the process less stressful. I would not hesitate to contact him in the future or to recommend his team to anyone needing these services.
- Linda M
Alycia and her team is amazing! She made our buying experience easier!!! Thankful to know her and to have worked with her.
- Yana T
My family worked with Maryanne back when we got our first house over ten years ago, and went back to her for sure when it came time to do a re-fi. Maryanne and her staff are astonishingly knowledgeable, helpful, and were looking out for our best interests throughout the entire process. The online method for submitting paperwork is astonishingly easy to use, and she was able to coach through the step-by-step aspects of the overall re-fi process like the seasoned pro she is. : )
- Scott H
Enrico was great to work with. He was on top of everything we needed and made sure all went smoothly. We would recommend him to anyone.
- Cameron P
From the moment we met, Jim was friendly, helpful, extremely knowledgeable, and forthright about what we should expect in our homebuying process. He was a pleasure to work with, always prompt in his responses and always willing to answer even the most mundane questions. Not only that, but he went above and beyond our expectations to help ensure that my fiance and I had our first home offer accepted. Without his effort, I doubt that we would have purchased our home. Thanks so much!
- Daniel P
Tracy was wonderful to deal with for getting our home loan! She's very knowledgeable and she made the whole complicated process very understandable. She and her team responded promptly whenever we wanted to make an offer on a home or if we had questions. I highly recommend her services!
- Mason G
Dexter was extremely helpful, informative, genuine and polite. We are so lucky to have had him help us and guide us through everything so thoroughly.
- Katherine O
Barb was amazing! She went above and beyond to not only help me get a loan, but to help *sell* me in this crazy Seattle market. She expedited me through underwriting, made calls to buyers on my behalf, and when I finally found a place, she pushed the process to help me close *even earlier* than the early closing date we agreed on. Barb is awesome and has my highest recommendation!
- Matthew R
Extremely knowledgeable, answered all my questions promptly and in detail. Superior service. Thank you Dora
- Shawn P
I absolutely loved working with Lisa and her team! I was a first time home buyer and had so many questions but I never felt like I was annoying any of them! I truly felt like they cared about me and wanted to know I understood what I was getting into, which made the experience so much less terrifying.
- Essex S
My husband had most of the communication with Lisa during our experience with our loan for our house. Lisa took the time to go in depth with explaining the whole home loan process to my husband, and answering all questions he had. He came back feeling like he had come back from a class, and felt very well informed about this big decision. I am so thankful we had her through this process!
- Kristen M
Dora was very pleasant to work with.
- Dennis J
Experience with Dora was great, however, the experience with the Title Company left a lot to be desired.
- Danny H
Rob was very patient and stuck with me when I lost my job right at the offer stage! Saw me through to the end and I couldn't appreciate it more.
- Dierdre H
Dora was great in orchestrating and making it work getting our home and we love it.
- Jessica G
Buying homes is NOT fun, so it was really nice to have the support and drive of Tracy at 1st Security. We had a lot of moving parts and were subject to a very pushed time frame from our agents, so I personally would like to thank Tracy for her expertise. I do not think the owners or our agents wanted to work with anyone else, and although to me that was very odd, I am glad at least Tracy was able to get the deal done, and in our corner. Will be a return customer!
- Lawrence H
Barb and team made the whole process from beginning to end seamless - it went so smooth, all questions were answered and it was completed so quickly! Thanks to her I was able to stay in my home without concerns.
- Kristi G
Lisa is very knowledgeable with the whole mortgage process. She helped us throughout to formulate a great strategy in this competitive market to buy a house!
- Sakina S
Lisa did a lot of creative problem solving for us. She was great!
- Ariel S
Brad is so easy to work with and made the whole refi process a breeze! He answered all of our questions and let us know what was happening every step of the way.
- Danielle K
Lisa your assistant is amazing very knowledgeable and always available made the total refinance very enjoyable.
- Timothy D
Easy, great to work with.
- Stephen A
Dora helped us so much through the process and answered all (and we asked a lot!) of our questions promptly! She made the loan process a good experience for us. We will definitely be recommending her to anybody looking for a home loan.
- Timothy R
This is our second home loan with Lisa. We knew when we were home buying again that she was the only one we wanted to work with. Her balance of professionalism and friendliness is perfect. She has all the details in hand and really helps guide the process and make the home buyer as comfortable as possible. Thank you Lisa!
- Peter B
Lisa and her team were knowledable, professional, and effective in every way. They executed each step in an efficient and accurate manner, so much so that we finished ahead of schedule. Two thumbs up!
- Julie N
Robert is amazing! He goes above and beyond to help you feel supported and informed. Highly recommend!
- Danielle D
Eric was very knowledgeable and professional. He offered great advice that made everything smooth and hassle free.
- Ryan F
Thank you Kathy for all your past and present help. Sure nice to know you're just a call away from answering any of our questions
- Sandra L
Thanks Ron, it was great working with you!
- Mark H
Brad was very knowledgeable and helpful on different ways to structure my loan to meet my financial needs. I highly recommend Brad to anyone looking to buy or refinance a home!
- Tyler K
Dexter was informative, helpful, and professional. The loan process went quickly and smoothly without a single hitch.
- Keith M
- Kelly J
Answered all my questions and explained well in detail. Very friendly.
- Dennis W
Chris and team are easily available throughout the entire process and always had timely and expert guidance.
- Kristin D
Chris is very experienced, a great listener, and very capable of handling complicated files that the average mortgage professional cannot. She also has the highest respect amongst her peers in her organization which makes a big difference. I highly recommend Chris!
- Ror S
I had a great experience with Chris and her team. They were always quick with responses to my questions and let me know what was happening along the way. I have referred her to my family and they had a great experience as well.
- Michele R
Dora provided us with the best loan options and helped us with any questions or concerns we had along the way. She's got excellent customer service skills and always treats her clients the best. Dora is always quick to return phone calls or emails and always does everything with a smile. Dora is the best!
- Matthew S
At no point during the mortgage process did I ever feel like I wasn't in good hands. Lisa's knowledge and confidence were always apparent. Lisa and her team made this a very simple process.
- Andrew F
Nik was prompt and efficient. He communicated with me consistently throughout the process and this was appreciated. He helped us through a stressful process and made it as easy as possible.
- Anthony L
The one on one service is exceptional. This is the 2nd time we have used Kim and we will use her again if needed. Kudos to Kim for making this a painless process.
- Denise I
Nik and the rest of the team did an outstanding job of communicating with us both clearly, and at a frequency, that made understanding the loan process and our trip through it easy and stress free.
- Stephen F
Really went the extra mile to make sure a difficult unusual deal was completed.
- Thomas S
We were first time home buyers and Jim was referred to us by a friend. He was very responsive to our questions regarding the process and expectations. We overall had a great home buying experience - it was very smooth with an incredibly quick application to close process!
- Christina G
Excellent follow up and explanation of the process and what to expect.
- Paul H
It was my first time buying a home and I had so many questions about the whole process. Matt made sure to answer all my questions on time and he even worked on weekends if I needed an approval letter to submit an offer. He made sure that the closing of the house goes smoothly and indeed, everything was done in just 2 weeks. Overall, it was a great experience and I would definitely recommend Matt to anyone who need a home loan to buy a house
- Prateek S
Tremendous thanks to Brad, Sheena, Renee' and the entire team for helping me purchase my dream home! The process is always tedious and stressful. However, they made it as smooth as it could possibly be! They communicated frequently about every step along the way. They explained any questions I had and responded in a timely manner! Since I am never moving again, I won't need them. But I HIGHLY recommend them to anyone shopping for a home mortgage company.
- Colette D
Kathy Hite went beyond the call of duty. She was ALWAYS available to answer questions or simply to let us know where we were at in the process. Only CON: We didn't even get to make our first payment and our loan was sold to another (unknown) bank/mortgage company. NOTE: this is not Kathy Hite's fault or has any say in what bank/mortgage company we end up with.
- Glenn H
Tracy was very professional, friendly, caring and accurate. My wife and I are very pleased with her job.
- Richard S
Dora, thank you for everything you did for us, I felt respected through the whole process. I would recommend Dora to anyone.
- Amy C
Troy was helpful and kind in every way. He gave me a better understanding in how the contracts and home buying works as a whole. Definitely would recommend Troy Gorelick in the future. Thank you.
- Supie P
Chris is the best. She takes care of everything, communicates every step so you understand, and goes above and beyond to the highest level with her customer service. I definitely would recommend or refer her to everyone.
- Eric P
- Nathan P
Chris Anderson is amazing at what she does! She is absolutely THE BEST!!! We have done every loan/re-finance (7) through her, and even 2 homes in Arizona! She makes sure things run smoothly every time!
- Casey P
The whole process was very smooth and the communication incredible.
- Randy F
I've worked with Barb on several home purchases over the last 18 years. She's honest, caring and straight forward. I so appreciate her!!
- Jody S
The easiest mortgage process I have ever been through! Great communication, and we closed so quickly!
- Kristina M
Very experienced and a pleasure to do business with!
- Debra H
Alycia and the team at 1st Security have been the best to work with 2x now!!! We only refi with you!
- Matthew C
The best it gets!
- Elizabeth D
Tracy made my house buying experience great. She was on top of everything and kept me very informed every step of the way. I will highly recommend her to anyone needing assistance with purchasing their new home!
- Sara E
My friends and I agree, Robert is the best in the business. He is smart, punctual, caring, wise and his service is top notch. A true professional. He helped us to understand the complexities of buying our home and gave us great advice at every turn. Also, buying a home is a stressful process. Robert was caring and warm and walked us through the process in a very effective, gentle manner. I will work with him again for sure.
- Sean D
Brad and his team made my refi process super easy! He explained the process, answered all of my questions.
- Veronica R
Enrico was always responsive and great at explaining every step of the process.
- Anthony B
Dora was very knowledgeable. I was so impressed of how quickly she responded to me even on her days off! The only part I had some trouble understanding was how the rate locked worked. I would definitely work with Dora again and let my friends and family know about my good experience!
- Kacee M
Rob was there every step of the way from initial application to appraisal and final signing. Always able to answer questions in an efficient and pleasant manner. We will use Rob again if the need arises and pass on referrals as the opportunities present themselves. Thanks Rob!
- Mary D
A true expert. Punctual and friendly. Could not ask for a better individual to work with.
- Ali G
They were always available to answer questions and they explained the options and process very well! They made this big step in our life be an pleasant experience!
- Taylor L
We really enjoyed working with Terence! His attention to detail, excellent communication skills, and prompt follow-up helped make the refinancing of our home easy. We'll be recommending his services to our friends, family, and clients.
- Crystal C
Rob's attention to detail and his prompt response to all our concerns were second to none. He indeed went the extra mile for us and we are so thankful that we took this journey with him. We wholeheartedly recommend and endorse Rob for all your mortgage needs.
- Andre D
Lisa and Randee were super responsive and thorough. I had a really unique situation where we had to pivot to a new purchase the day before we were supposed to close on the original purchase. These ladies worked diligently to make sure it all went off quickly and smoothly. I couldn't be more pleased and will definitely work with their team again!
- Niki G
The response of the team and pace from start to finish off the mortgage process .
- Christopher B
Ron helped close on my new home in under two weeks which made a huge deal in having my offer accepted! I will be using Ron again for the purchase of my next home.
- Joseph A
You did a great job for helping me . I'm so happy . Thanks you !!!
- Vanthea S
Worked non-stop throughout the process; maintained communication and was able to work through problems quickly and efficiently. Hands-down the best!
- Frank B
Chris, Leah and Tiffany were incredible throughout my refinance transaction. Communication was spot on with the support to match. I would absolutely refer Chris and team anytime!
- Danielle B
Tracy and team were a pleasure to work with and provided excellent guidance through the whole home loan experience. Their expertise and commitment to providing the customer with personalized customer service means we will recommend Tracy and 1st Security bank to all our friends.
- Shelly R
Brad and his team are tireless in their ability to research and find solutions. Made the deal happen when others could not.
- Tom S
The whole transaction was fast and efficient. Very pleased.
- Rachel M
"Truly so much easier than using my current bank" Personal service, decisions made in hours, not days. After refinancing with another lender earlier in the year and taking 60 days, it was a pleasure to work with 1st Security and actually could have closed a week early than the 45 days. Great job team!
- Ryan Y
The whole experience was completed very timely and professional.
- Donald S
Any questions I had, he was able to explain them enough for me to understand. When Brad wasn’t available his assistant Sheena was also very helpful in directing me on all the paperwork to make things smooth.
- Sara K
Eric Melling is professional and easy to work with. We feel that he had our best interests in mind during our mortgage process. He represents a banking institution that is unusual in the world today: they have integrity! We appreciate his honesty and humility, along with the amazing leadership of his manager.
- Deborah S
I appreciated how responsive and quick Tracy & her team were via email. Their ability to use online tools and Esignature options made document collection and signing much simpler. We really enjoyed working with Tracy and her team.
- Madeline P
Terence is a pleasure to work with. He is always available for questions and he made my house buying experience a true pleasure.
- Melissa D
Clear about the process
- Nahid P
Thank you for guiding us through our first home purchase and being patient with all our questions.
- Benjamin W
Nice working with you Robert and thanks for all your help!
- Mario S
It was fast.
- Sunshine T
Friendly. Easy. Fast. Knowledgeable
- Hinda S
This was a refi and my goal to consolidate debt and lower monthly payment was met. The entire process was handled adroitly and with friendly assurance. As you can see from my top scores on all above survey categories, I'm a happy camper...er, owner.
- Antoinette T.
I had a wonderful experience with David & his Team!
From the start of my loan process, to the very end, David was a kind, caring person. I never felt like just a number with David, he always made me feel like I was talking to a friend. He willingly worked through a somewhat difficult employment situation with me, & helped make it possible to get to my final destination- mine & my Mom's Dream House in Ocean Shores. I could write a 10 page thank you letter, on how much this meant to myself & my Mom, & it wouldn't be enough. Every single person on David's team, was just as thoughtful, kind & considerate as he is. I wouldn't hesitate to recommend this Team to anyone that wants a great experience! Thank you! Thank you! Thank you! Sincerely, Mona
- Mona D.
It was great working with Jennifer and her team! They were quick to answer questions, and the loan process went smoothly.
- Ernest T.
Jennifer and her team have been amazing in getting us our home loan. She answered all our questions patiently. She ensured that our home loan will be approved and removed all roadblocks for us. She helped us navigate the complicated process and was always just a phone call anyway. Would always recommend her to everyone considering a home purchase.
- Amit D
Jennifer and her team were recommended by my agent and they did not disappoint. This is our first home so we had so many questions and Jennifer took the time to make sure that I understood the process. Her team was very responsive and made the home buying process go smoothly and we were able to close early. We highly recommend Jennifer and her team.
- Victor N
Jennifer and her team are wonderful. She helped me understand the loan qualification process and explained everything to me in detail so that I could make good decisions in my journey to home ownership. I am completely happy with the loan package Jennifer got me and so thankful that she was a good communicator. Jennifer and her team were spot-on when I quickly needed to know if I could move forward and place an offer on a home for sale. And when my offer was finally accepted, Jennifer made sure my loan process progressed smoothly. Please don't hesitate to contact her if you need financing. Jennifer is awesome.
- Anne-Marie N
Jennifer Fisher and team came highly recommended and they did not disappoint. Made sure we had everything we needed to get funded so we could buy our Beautiful home.
- Wendy L.
Jennifer was very knowledgeable and accessible for whenever we had questions or concerns. Jennifer and her team helped make the loan process go smoothly and timely. She was also very personable and seemed to have our best interests in mind. We highly recommend her!
Terence is very knowledgeable, and helpful. He made the home lending process a pleasure. We are so pleased we walked into 1st Security Bank and immediately had all of our questions answered in a friendly and professional manner. Terence is a true asset.
- Francine M.
Jennifer was very knowledgeable and so proficient in getting a loan put together and making the purchase of our home possible. She and her team were always available for any questions we had. We highly recommend her.
Jennifer was so AWESOME! She made me feel so comfortable and I felt like a priority:) she is kind and available!
- Julia L
Final closing costs were lower than the estimate. Overall smooth and no surprises. Will definitely recommend.
- Alexey P
Knowledgeable, communicable, and looked out for our best interests. Closing was quick on their end.
Thank you again so much for all your help through my loan. I will keep your contact information for any future plans and references. I also received the address stamp you sent me :) that was very sweet of you i love it.
- Amber G
What can I say? Jennifer Fisher and her team are amazing and I can't imagine anyone else I'd want by my side in a complex and high pressure real estate transaction. We entered the home buying process unprepared after stumbling upon our dream home and Jennifer Fisher made that dream a reality. Her team was able to get us a preapproval letter on a Sunday evening and personally called the seller's agent to attest to our strong financial position - key in a competitive offer situation. Her team managed the loan closing process efficiently and Jennifer made sure we understood what was happening every step of the way. By the end of the process, Jennifer was more than our lender - she was a friend and confidant. I hope we get a chance to work with her again.
- Ashley J
One of the most engaged and competent lenders I have ever worked with. Always available, focused, and super nice to work with on a personal level as well.
- Mike R.
Amazing team, fantastic communication, follows through every time...THE BEST!
- Kara C
Wow! We have never been treated so well! Terence and all of the people we have dealt with at 1st Security have been exceptional! Always keeping us in the loop and giving additional information when needed. Will recommend him to anyone who is looking to buy a house or refinance!
- Ron W
We worked on multiple properties with Jennifer and her team. They are amazing. We tried to research other lenders too. But it is hard to beat their quick turnaround. This helps to strengthen your offer without extra cost. They also give very clear, solid response so you understand your situation and they help you to get through the process. That’s a major thing that put me to good sleep at night during the process.
- Joan S.
Excellent team to work with! Jennifer went the extra mile to argue the merits of our offer with the listing agent and then completed the loan in what seemed like a record short-time. Flexible and able to quickly work around minor bumps in the road. Her team gave our offer an extra edge. Would highly recommend her and her team.
As Realtors, we work with a lot of Loan Officers. Few compare to working with Nik. We have used him ourselves, as well as my mother and he was outstanding to work with. We can send our clients to him and never worry about how they are treated. We know that they will be treated with the utmost respect and professionalism.
We highly recommend Nik Sandberg to anyone that is looking for a home loan, pre-approval or a refinance. You won't be disappointed!
- T & K
Jennifer and her team were wonderful to work with. As first time home buyers, she was very patient in walking us through the process. We were able to get approved for a higher mortgage and lower interest rate with her than with another bank we first started working with. She was always very prompt in returning emails and calls.
- April M.
Jennifer & her team at 1st Security Bank were amazing! Before we even made a decision to use Jennifer, she spent over an hour talking to my fiancé about the process & her team over the phone, which was incredible. After our offer was accepted Jennifer’s team were immediately in contact with us, walking us through each step & what we needed to do next. This was very simple to do with their guidance. I always felt the Jennifer had our best interest in mind & was reaching out to us not only for what she needed, but just to see if Ames had any questions. I appreciate that she is really willing to go the extra mile! I would absolutely recommend Jennifer & her team to anyone!
- Jenny F.
Wow! Jennifer and her team went above and beyond to make sure I was taken care of in regards to lending. She had solutions to all of the hurdles we came across before I even knew about them. Thank you.
- Nicolas W.
Jennifer's team is great. Easy to work with. Quick responses and very patient with my numerous questions. Close in less than 30 days.
- Tanya L
Jennifer and team process the loan application at lightning speed. In fact, I got the pre approval in one day. And also, they gave me the best mortgage rate at the first time itself and no other lender could match it. Overall, it was a fantastic experience.
We have been working with Jennifer since our very first home purchase. I would say she is in my dream team. With their quick turnaround, it adds strength to your offer with fast closing dates. I won’t do another buy without Jennifer or her team.
- Joan S.
They are amazing!!! They finish whole process in less than 21 days, they update you on every step and help you understand it.
An amazing team to work with.
- Eugeniu M.
Jennifer and team are great! She always does a great job explaining options catering to specific needs.
I've used Jennifer's service several times over the years and knew she would be the right choice to help my husband and I purchase our first home together.
- Karen W.
Working with Jennifer for my overall loan process was great. She was able to get me pre-approved in 1 day and helped us close very quickly. I would highly recommend Jennifer and her team for lending services.
- Prakash K.
Jennifer and her team kept me informed throughout the process. Jennifer was always available if I had a question or concern.
Wow! You are absolutely the best!!! We can never thank you enough for what you have done for us!!
How do you thank someone for restoring one's faith and trust in people? We know a thank you is not enough!!
If we get to the West side we hope we can pop in and see you and shake your hand, and maybe a hug!!
- Rob and Jackie S.
My wife and I want to thank you so much for the work you put in to help us get this house!!! We are beyond impressed by your communication skills, efficiency, and professionalism!!! Your team has done an outstanding job in all forms and we couldn't be happier with the results!!! We will definitely be recommending you to everyone we know and look forward to working with you in the future!!!
Cheers to all the hard work, a job well done, and the new memories we will make in our new home!!!!!!
21 Day Close!!! Amazing!!!
- Scott U.
Jennifer was an excellent lending agent to work with. She walked us through our options for financing a home purchase, got us pre-underwritten so we could waive the financing contingency - and explained the benefits and risks of doing so. When the time to finance our home came, the process was smooth and quick. We were able to close in three weeks, which I believe gave us an advantage in the current competitive market. Jennifer was always quick to respond to questions and kept us informed throughout the process.
- Neil F.
Jennifer and her team saved the day for us. We found the perfect property much earlier than we expected, meaning we hadn't been pre-approved yet. The worst part was that we lost one of our credit PINs so we couldn't unfreeze one of the bureaus and had to wait 7 days for a PIN to arrive in the mail. While another lender told us we had to wait, Jennifer picked up our otherwise complete file and made the pre-approval happen the same day so we could get our offer in! Her team went to work for us, educating us on the complex process along the way. We closed today and couldn't be happier. While all of this was going on, we lost our dear Labrador to cancer. Jennifer was so supportive (a Lab lover herself), sending us tips and flowers. A caring, efficient, communicative team. How service should be!
- Cathy B
We give Jennifer Fisher and her team at 1st Security Bank our highest recommendation. Jennifer's responsiveness and expertise were instrumental in helping us purchase our home in a competitive bidding war situation. From her immediate response time and communication, to the powerful tool that helped us select the right loan, Jennifer's guidance throughout the process was wonderful. We were handled with incredible care and professionalism. We were also underwritten much more quickly than other lenders could offer. Jennifer is a pleasure to work with!
- Deborah B.
Our home purchase was by far the easiest and quickest that we've gone through. Terence made it really easy, less stressful and locked in at a great mortgage rate at the time. I recommend him strongly to anyone for loan services.
If you're buying a home, you want Chris and 1st Security Bank handling the loan! She's professional, courteous, and prompt. My family and I didn't start with the best financial or credit situation, but thanks to Chris we were able to close on a beautiful home with a mortgage perfect for our budget. Wholeheartedly, I can recommend Chris Anderson and 1st Security Bank.
- Trevor L.
I’m actively sending people to Jennifer. Just an amazing lending partner and an awesome team all around.
- Muneer M.
Thank you! I have to say this was about the easiest thing I have ever done, but yet I know it is not easy. It only felt that way because you all are very good at what you do. I'm impressed with the number of people this takes behind the scenes and how smoothly it went at the same time with the pressure of everything being so time sensitive. Even closed a week early! Thank you Stephanie and Ryan, and thank you for referring me to a great team at 1st Security. Jennifer, Lyndsey, and Mark, I honestly felt like I was your only client, even though I know I definitely am not.
- Brandon L
If you are looking for someone who goes above and beyond to get you not only the best deal, but leave you in a secure financial situation with your biggest investment look no further. We loved our experience with Kathy. She was knowledgeable and attentive, could not have had a better loan officer!
- Ashley H.
Despite the fact we were living out of state at the time,Terence made financing our retirement home a stress free experience. From the start his well informed, practical and up front approach to the process put my husband and I at ease. It was apparent we were dealing with an expert in the field of finance. He patiently and thoroughly responded to all our questions and concerns with the final result being we now own the home of our dreams. Thank you Terence for your exceptional service!
- Heidi A.
Barb and Team,
Thank you for the expeditious help in closing on our new home! You are very helpful with answering any questions. Thank you so much!
- Michelle W
Eric was very knowledgeable and professional throughout the entire process. He answered every question I had and brought things to my attention that I never would have thought asked. Working with Eric and his team was very easy and stress free. Everything went so smoothly that I had the option of closing sooner than my original closing date. I would definitely recommend using Eric and his team!
- Ryan F.
Having had a truly miserable experience financing through another company a few years ago, both of us were apprehensive going into this refi process. Terence has made it seamless, with his knowledge and expertise, his understanding of issues we puzzled about, his quiet sense of humor and most of all, his patience (especially with our endless questions). He truly honored our wishes, and made meaningful suggestions. He was available to us by phone or email with no delay. He really put us at ease; and we were grateful. Our refi went through quickly, with no stumbling blocks. We will strongly recommend Terence to friends needing his services. Thank you again, Terence!
- Guy and Colleen B.
Eric has always been a pleasure to work with. This is my second mortgage I've applied with him and will continue to do business with him as he is professional, quick to respond and easy to work with.
- J. Clark
Troy was very knowledgeable and user friendly. Any time I had a question or wanted to know the status of my loan, he ensured that I have an answer no matter what time of day. I highly recommend using Mr. Gorelick due to his professionalism, attention to detail and excellent customer service.
- Dustin S.
My friends and family told me that the home buying process was going to be a very stressful time but Eric made my home buying process so easy and seamless! I will admit, I started into the home buying process without any knowledge of how it all works and it was very overwhelming. After a recommendation from a co-worker, I set up a meeting with Eric, met him the next day and the process began. He gave me clear instructions and also had a great roster of colleagues that he referred me to that helped with the next steps I needed to complete my loan process. Not only did he give me the time to answer all my questions and made sure that I left his office feeling at ease and confident that I was doing the right thing, he always made sure to let me know that he was available any time I needed help or had more questions. Very wonderful to work with!
Eric exceeded my expectations and I am not easy to please. He went above and beyond and was extremely accurate throughout the whole process. There were no surprises and he went above and beyond in tips and helpful advice to make sure our family made the right choice and was taken care of throughout the whole process. He is like no other loan officer that I have ever worked for, he is in this business to treat you like family. I would ONLY recommend my family and friends to go with Eric. No one likes a surprise when buying a home, especially when it comes to finances and I have bought two homes working with Eric, both loans were accurate and consistent and he was a joy to work with.
Dora and her team are super easy to work with. They make the loan process easy to understand and really break it all down for you. They are patient and understanding that life happens and will work with you to make sure you get the best rates. They are prompt and my house closed on time. Both online signing and in person signing options were always available. The office is beautiful and in a central location in town and super easy to find. I would definitely work with them again.
- Ashley P.
This is our 2nd home we bought with the help of Dora. She is awesome. She and her team are the workforce you want to handle you home loan. She's super sweet and yet very timely in processing all our papers. She and her team did it so fast that we could not thank them enough. They handled all the stress in paperwork. They are fast workers.
The loan rate is very good. She replied by call, text and email even after hours. Isn't that just so thoughtful and caring? If you don't want stress and if you're thinking of getting her, do it. She and her team are the best! Thanks so much Dora. I love our 2 houses.
- Raquel & Robert M.
You guys are really just the BEST!! Thank you for making things just a little less chaotic this time of year! Happy New Year and Cheers! We just referred two friends. I hope they reach out to you and take advantage of your world class customer service!
- Laura H
After wasting four months working with another financial institution on our home loan, we withdrew our application with them (due to total frustration) and looked to Dora and her team for help.
They opened and closed our loan in less than 30 days! The process was so easy we couldn't believe it was true. But, it was!
Dora, Chrissy and Casey,
Thank you so very very much.
We truly do appreciate you.
- Mitch & Cathy M.
Rob Macauley as always, was wonderful to work with. He has been our Loan Officer of choice for many years! Rob continues to be extremely thoughtful and highly efficient in all of our interactions.
- Debbie C
Nik, was very professional and was fast to answer our questions.
- Cole W
David was great. He is very knowledgeable and friendly. He went the extra mile to get us a lower rate and even answered my phone calls in the evening or weekends. He was great to work with and will use again if we ever need to buy another home!
- Gabriel K
We could not have asked for an easier or smoother experience. Everything was explained, we were told what would be happening before it happened, and our request to accelerate the closing by two weeks was seamlessly accommodated. Awesome team - awesome experience.
- Penelope M
I had an extremely difficult refinance that was recently completed by Jim Campbell his team. I had a deadline to refinance my seller-financed loan and in between the initial purchase two years ago and the refinance deadline, a code violation was placed on the property. While it was a relatively minor violation in terms of cost to correct, it requires a permitting process of several months with King County to get resolved and remove the violation from title. The initial mortgage company I was working with was trying very hard but could not get financing because of the notice on title. It became apparent that they were out of options except for possibly some extreme interest loans. I was in danger of losing a property on which I had made a down payment of $30,000, paid about $8,000 in principal on the seller-financed mortgage, and done about $5,000 in upgrades.
Enter Jim Campbell and Erin Pryor, his production partner at 1st Security Bank. I contacted them at the end of August. They had a very easy to use web application to upload all of the required financial documents and information about the situation on the property title. The client page also has a dashboard which keeps you apprised of where you are in the loan process, i.e. application, processing, underwriting, approval, etc. They were available and attentive to all of my questions and concerns. It is also apparent that they have access to financing options for unusual circumstances like mine.
While it cost just a little bit more than the mortgage company I was previously working with, Jim and Erin were able to get me approved for a Conventional ARM at a very good rate instead of the FHA loan that I was previously looking at which would have required payment of mortgage insurance despite the loan to value ratio which was at 66%. The loan closed, to my amazement, just over one month after I first contacted them. I could not believe how quickly they were able to get this done. It was truly amazing and I would recommend them to anyone. My children and I are truly thankful for what Jim and Erin were able to accomplish for us in less than five weeks.
Terence was great to work with. He immediately understood what I needed and figured out the type of loan for me. He was prompt, straight forward, and well organized, and worked with me and my financial advisers to get the loan done. I look forward to continuing to do business with 1st Security because of my positive experience with Terence and the others at the bank.
- Selden M
Chris and her team are rock stars! Thanks for taking such good care of our purchase transaction.
- David P
I am not exaggerating when I say Lisa is the only person I really trusted throughout the process of buying my first home. She took her time explaining the many details of how the housing and loan markets work, as well as things to consider before deciding on a loan - topics that never even came up with other lenders I spoke to. Lisa is very organized, knowledgeable, transparent, honest, responsive, and patient. She didn't try to push me into taking out a larger loan that I could, by banking standards, "afford" but that I was uncomfortable with.
Jennifer and her team were a joy to work with. We were under contract for a house with a closing of Nov 15 and decided to walk away. We were under contract for another house two days later and she was able to keep our original closing date. Very organized and thorough!
- Molly W.
I don’t know how else to say it but #TeamFisher all the way! Best loan officer with a GREAT TEAM behind her. Kudos TEAMFISHER!
- DAVID T
My experience with Lisa could be summed up as follows "She runs a tight ship, and you want to be on that ship." In more detail, I recall that in our first meeting, she asked me to block off two hours on my calendar. Two hours, I thought to myself, there was no way I actually needed all that time. We spent three hours. Lisa understands how vulnerable a person can be when looking for a lender. She spent the first three hours with me helping me understand exactly how my loan was going to be acquired, what influenced the rate on the loan, and how she and her team fit into the picture. Emails sent to Lisa with any subsequent questions may as well have been hand raises in a classroom - full of straightforward and simple responses, and usually within minutes. As she said in the first two minutes there are no dumb questions. I greatly appreciated her candid responses and attitude towards the whole process, especially when it came to ensuring that I understood what I was getting into.
When it came time to close, she and her team were already way ahead of schedule, every step of the way. There's no amount of stressing the fact that she is someone you should definitely think about working with, because without a doubt she made my life easier with this whole confusing, busy process of buying a home.
- Michael W
I am very happy with my new mortgage rate and payment. Terence worked very hard to help me get this going. I truly appreciate all of his help. Thank you so much.
- Gayle M
This was my first home loan and Terence came highly recommended by a friend, and I was not disappointed. I was a bit apprehensive because I had no prior experience, but Terence made it easy. He quickly established trust and guided me through the process answering my many questions with patience and understanding. He also sent me a small welcome gift and a binder with all the documents related to the loan. Greatly appreciated and I can highly recommend him.
- Claudia Z
Barb, Jill & Leah,
Jamie and I wanted to thank all of you for working so hard to make this happen for us. We truly appreciate your great work! Thank you so much.
- John M Williams
First time homebuyer with Dual Entitlement VA Loan: First we cannot commend Dora, and her team enough for their guidance throughout our home buying process!! From day one, Dora was more than willing to answer all of our questions as well as address our concerns. Her honesty, hard work ethic, and always positive attitude did not go unnoticed.
Dora and her team made sure they were doing everything they possible could, as well as making this process go smoothly. With the amount of information, and paper work associated with the home buying process can be tiresome, but fortunately for us it was a piece of cake. With our busy schedule with work, and 4 kids ranging from 13yrs. - 3yrs; Dora and her team made it go smoothly!
We HIGHLY recommend 1st Security, from start to finish Dora and her team were always keeping us informed, and beyond helpful! We couldn't have done it without your help!! Thank you
- Mark and Patricia
My wife and I went to Dora and the team and 1st security bank. In our initial meeting I could tell that we were in great hands. The care and efficiency given by the crew was amazing. Dora and the team were astonishing all around. I will be referring everyone who asks, to the 1st security troupe! Thanks again :)
- Nick T
It was a total pleasure working with you and your staff. You guys ROCKED it for my loan!! Being an escrow officer I'm very familiar with the closing process and I know closing within 30 days is tough these days and isn't always attainable. However, in this case, had my seller been ready, my loan was ready to close at 21 days. I was impressed!
Jennifer and her team were phenomenal! Always kept my husband and I in the loop with what was happening during the loan process and answered every question we had with such kindness and patience.
- Courtney P.
Jennifer took time out of her off hours to help me with an issue that came up with the Title company. She was professional, firm and fought for me to resolve the issue. Communication was amazing! I was very happy to work with her and her team!
- Christin F.
Jennifer and her team are great! They were proactive in collecting info and documents, and very responsive. Highly recommended!
- Richard H
Dexter Wellington and Team were very helpful to us from start to finish. I will tell others of the great service we received. Thank you very much!
Thanks so much for help on this loan. It went seamlessly as always. You are really good at what you do. I appreciate another person with a great work ethic, and someone who pays attention to detail.
- Corlynda and Wesley Chism
Dora, helped with my home loan. She is very helpful and always available, she would answer any questions that I had. I am very grateful for every single person that was involved with my loan. It takes a great team to complete the whole circle. I had a great team work that made me accomplish one of my goals. I appreciate everyone's help, I'm very happy and satisfied with all the help that Dora provided me. She is great at her job and helps you with the process. Thank you so much for everything Dora.
I loved working with Terence. This was a difficult process for several reasons related to paperwork and forms, but he made it bearable with his quick response to questions and compassionate understanding of my frustrations. His kindness is what kept me going instead of looking for a different company. In the past I've worked with bankers who acted like they just did not care. Terence actually showed care and concern. This quality made me return for more services. Excellent person all around.
- Roseanna Almaee
Just a wonderful person and always has an immediate response to all our questions. Jennifer and the Fisher team are flawless and it shows how experienced they are when it comes to working with clients. We are very comfortable with her and super happy she was able to get us approved for such a beautiful home.
- Vincent. P
Dora has been an invaluable resource throughout the process of buying our new home. She has left a lasting impression on me by simply asking the right questions, providing positive encouragement, and being readily available to help when needed. I would highly recommend her to others!
- Kasey Crowner
Jennifer was very helpful in processing the loan for buying this house. We were first time buyers and needed a lot of guidance. She laid out all the options that we had and also helped us choosing which one would be right fit for us considering our situation. She also helped us finding the correct time to lock the rate. She is very knowledgeable. We would absolutely recommend her.
Barb and Jill,
I want to give you my tremendous gratitude in helping me refi my mortgage. I have been through a traumatic event in the last year that has devastated and complicated my life. Refinances in the past were extremely cumbersome, a nightmare. So I was absolutely riddled with anxiety on doing a refinance. You two have been such a blessing!! So supportive, responsive, educational, and organized. The process was absolutely painless. I can't thank you enough for making my world so much better with emphasis on reducing my acute anxiety. Now I can focus on healing and moving forward in my life.
With heartfelt gratitude,
- Jeanette Childress
What a gift it was to work with Terence on our recent home purchase. We felt him rooting for us all the way and knew he had our best interest at heart as we made big decisions. Terence was extremely reliable, prompt and supportive. I'd absolutely work with him again and recommend him far and wide!
- Lexi Koch
Jennifer and her team were top notch to work with, unlike other lending agencies her team provided clear instructions as to required documentation, promptly responded to my inquiries, provided updated status of my loan application. This was my 4th home loan application and was by far the smoothest and hassle free of them all.
- Dyrk D.
Dora is the BEST! I recently purchased my first home and Dora helped me every step of the way. She was personable, made the process of buying a home easy to understand, and was prompt with answering questions and staying in touch throughout the process. She even found me a better home insurance quote than I managed to find, going above and beyond. She was positive, excited for me, and my advocate all the way. I whole heartedly recommend her to anyone looking to buy a home.
- Beth Williams
Terence is the perfect loan officer because he’s low-key, prompt, organized, and very knowledgeable. Moreover, you can count on him to follow through on the details as well as help you meet your financial goals.
- Barney Burke
We enjoyed working with Jennifer for our loan program. She is very knowledgeable and easy to work with. We couldn't be more grateful to have the opportunity to work with her. She's made our life easier. Thank you.
Jennifer closed our house in 20 days!! I had heard a lot of stories about people getting stressed due to loan processing taking time etc. But for me, it was as stress free as can be. In general I had no clue how the whole loan process works as this was my first time taking a home loan. Jennifer and her team walked me through all the process in depth and took out all the anxiety. The interest rates by 1st Security were slightly higher than some of the other big banks, but the service I got more than made up for that. Jennifer gave me underwritten preapproval and gave me full confidence to waive financial contingency which helped me win the offer. After my offer was accepted, they kept me updated at each and every step. Her team was extremely responsive to any of my questions. Overall it was a completely stress free process and I am extremely happy I choose Jennifer and her team as my lender.
- Salil B
Jennifer and her team made the process extremely easy. They were all very professional and responsive to any questions that I had. They made sure that I knew what was happening every step of the way.
- Berit T.
As always you’ve been such a big help, thank you so much.
- Cheryl Dahl
I have had the amazing chance to work with such a skilled and hard working woman in my home buying proccess! I’m only 29 years Old. I came to her last minute almost giving up in tears trying to find a home. I couldn't find anything to save my life and had the worse experience with prior lenders and was over the entire idea of owning a home for my family. But Dora actually listened and spoke to me like she was family looking out for me. She gave me the right information and help me find the home that would work for us. She is even getting it closed early! She is wonderwoman with her team behind her! I will never forget Dora and 1st Security Bank. They gave me life back. Thank you so much!
- Ciarra Neal
I have worked with Barb on three loans. She has made the process so painless for me. Even when I was a first time home buyer, she walked me through each step and was always ontop of the next step. My realtor was very very impressed. He has added her to the top of his list.
My recent purchase was new construction and the developer has in house financing. I chose to stay with Barb. The personal service, and the expert guidance can't be beat.
- Sheri A.
Barb is AMAZING!!! We have done several loans with Barb and she always works hard for us. I would never use anyone else!
- Lara P.
Kay and I want to say a big Thank You to Terence for his thorough and expert help in buying our new home. He went out of his way to help us understand what was happening and what needed to happen. He is courteous, kind, and personable - it just doesn't get any better when dealing with the stress of making this big life change.
- Carl and Kay
Thank you so much for all your help Barb! You were so helpful throughout this entire process. Look forward to working with you in the future (at least for refinancing sometime in the next 10 years).
- Crissa Parsley
Dora was recommended by my realtor and I was glad. Dora kept me up to date on every detail but more importantly Dora took the time to walk me through all phases of the loan process. All the new forms and terms can make your head swim but she explained everything.
I always left her office feeling she had everything under control. And she did. I highly recommend Dora for all your loan needs.
- Jill D.
Jennifer and her team were a pleasure to work with. Everyone provided helpful information and made sure we were all on the same page during this process.
- Renee W.
We wanted to tell you guys how much we appreciate working with you guys. You have ALL been wonderful. We will be closing our existing bank account and opening one through 1st Security Bank because of you guys!!
- The Johnson's
We appreciated Terence's sense of urgency in all matters concerning our future loan. He was extremely helpful and explained everything thoroughly. He is a true professional and we would highly recommend him to anyone.
- Maureen & Julian
We started working with Jim and his team after our Pre-Approval for the Home mortgage. We had a very complicated process and a very unique situation with our purchase, and we felt that many people would give up on our process, even us, but NOT Jim and his TEAM! They were always working with us to find any options that were available when he hit a bump on the road. They have walked us through the most challenging part of our lives and never gave up. We will always be thankful for Jim and his team helping us achieve our first dream come true!
Jim and his team have provided us with exceptional customer service. Jim and his team consistenly communicate with us through our preferred method of communication email. We have used a secured email system that was easy to navigate, attach and send needed files. When it came to something that was more serious, Jim always called to give us insights on the progress. His assistants were always there to answer questions and I always had a response in my email in the matter of couple hours! When it was something more urgent, Jim responded to me immediately. We are so glad we had a chance to work with Jim and his team. Their knowledge extent, communication, teamwork, problem solving made this process a lot less stressful for us.
Thank you Jim and your Team for helping us to make our dream come true and your outstanding care in helping people achieve their dreams!
- Hibbitt Family
Thank you so much, you are so helpful, I love working with you!!
- Wendi Knebusch
Jennifer Fisher and her team were a dream to work with for many reasons. Let it be known that I started working with her team and a second lender for comparison at the beginning before I decided to work with her team. The other team I was working with lacked the professional courtesy and customer service her team did.
When I decided on the two lenders I wanted to work with, I sent an email to them both at the same time. Jennifer herself called me back in less than five minutes while the other got back to me later that same day.
I wanted to highlight one person on her team that stood out from the whole team of equally great professionals and that is Lyndsey. I'm not a finance guy and she really took her time to educate me and make sure I knew what I was getting into. Plus she helped me find the loan appropriate for my situation. She responded quickly to my questions and gave my wife and I the individual attention we needed from start to finish and her efforts were above and beyond my expectations. They were truly the "dream team" of lenders and I recommend them to anyone that wants to buy a home in Washington. Look no further than Jennifer Fisher and her team.
- Adam B.
Jennifer has gone the extra mile to make sure my purchase closed on time, she has her client's best interest in mind.
- John Z
Thank you so much for stopping by last week to see our new home and for the gift. That was so generous of you. We truly appreciate everything you've done for us as well as your friendship.
- Josh & Rosalyn
We really enjoyed working with Terence. He is professional and caring. He was available when we needed him and really helped things to move forward. Thanks Terence!
- Glenn Lyons and Cris Busch Lyons
Terence was wonderful to work with. He was always available when we needed him and he was so easy to work with. We always had many questions and he patiently answered each of them in such a way that we could understand. If we ever need another loan or want to refinance, we will definitely go through Terence and we will also refer our friends and family to him. Thank you for doing such a great job, Terence!!
- Jeff & Lori
I had a great experience with Dora and her team. Dora always kept in touch with me to make sure I knew exactly what was going on with my loan process. She answered all of my questions and made sure that I understood every form that I was signing. I couldn't have had a better experience!!
- Kelly S.
Thanks for your help with everything. I am glad that we finally found you - I only wish we had started with you when we were trying to refinance 7 months ago!
- Debby Casson
As a first time home buyer, I wasn't very knowledgeable in the home buying process. The lender was great walking me through the process and addressing all of my questions and concerns. We had frequent communication throughout the entire process, so I was comfortable with every step and decision along the way. 1st Security made the entire transaction very smooth - I could not have been more pleased with the level of service they provided. I strongly recommend the team at 1st Security to anyone looking for a home lender.
Dora and team at 1st Security are amazing! The communication is just superb. They were there every step of the way throughout our home buying process and answered so many questions for us. If you need a home loan, go see Dora!
- Laura Day
As remote first time home buyers, relocating on military orders using a VA loan we felt like the odds were stacked against us. How were we going to be able to enter the competitive Seattle area housing market without a substantial down payment and a network of connections? From our first meeting with 1st Security Bank we knew we were in good hands. We wanted to meet in person, and were welcomed with not only coffee and donuts but an educational hour long home buying 101 session. We left feeling completely confident this was the loan vehicle for us. And we were not disappointed. We found our dream home at zero days on the market and that day asked how quickly could we possibly close (23 days) and made an offer, which was accepted that night. Jim, Erin and the team at 1st Security held our hands all the way through the process without making us feel rushed or stressed out. We close on our first house in 2 days, and are grateful to this team for getting us across the finish line.
Jennifer came recommended by our realtor after we convinced my parents their out-of-state lender was not the best option and it was the best decision we made. It was a late-in-the-game decision (literally two or three days offers were due) and Jennifer and her team worked really hard to make our offer as strong as possible in what equated to probably 24 hours time. We were so lucky to have her team on our side, and we are positive it was their experience that pushed us over the edge and got us this home. Thanks Fisher team!
- Kristine P
Thanks so much for setting a record on closing speed. It really makes a huge difference with the extra day this weekend. If we ever hear of anyone in need of financing, I promise you we will share the story and give your contact info. You have my word on that. Barb Huber is legend in our book. Enjoy your weekend and all the best to you and your team!
- Robert RaLonde
Terence was always available via phone or email and answered all of my questions along the way in the home-buying process! He made it as stress-free as possible and I would highly recommend!
Jennifer was awesome. I had a very smooth transaction. She thinks outside the box and always was looking out for my best interest. It was the best home buying experience I have had and I've had many mortgage transactions in my past. She gets a 15!
- Sheri. Q
Jennifer and her team made the loan application process easy by providing timely communication and ensuring we had all the documentation we needed.
- Doug E.
We met Dora while driving around a neighborhood looking to build. My wife and I had been "bitten" a year previously and were rather "shy" about beginning the process all over again. Dora took the time to explain that this time was going to be a better experience and explained why. Her and her team communicated throughout the process, didn't sugar coat any potential difficulties and were with us every step of the way. Coming from the mortgage business in my past life, there isn't another mortgage professional I would give my business too. Team Dora will be getting my repeat business in the future and will be where I send ANYONE that asks for a name. Best experience I could have asked for!
- Eli and Jamie Brackenbury
Thank you for doing such a good job with my loan, I'm giving a co-worker your info.
- ERIKA ZACARIAS
Greatly appreciate all your help, hard work, and awesome service throughout this whole deal.
- LUKE DELA CRUZ
Jennifer was a pleasure to work with. She listened attentively to our situation, explained what our best options were, pointed out the costs and benefits of the various decision points and helped pick the best mortgage for us. She was very attentive, available, and responsive. I highly recommend her and will work with her in the future.
- Peter C.
Jennifer was very kind and upfront about our lending process. We had to change to 1st Security Bank because our previous lender didn't appraise correctly and for such a short notice, she and her team moved so quickly to get all the paperwork done in time. Very easy-going and pleasure to work with.
Jennifer was wonderful to work with. I especially appreciate her guidance on interest rates and how to effectively pay down my debts to improve my credit score and interest rate. She proactively monitored interest rates and locked down my rate at the right moment. Jennifer is very knowledgeable, professional, and I highly recommend her.
- Gregg D.
She is fantastic and you get every response quick and efficient.
- Shanyu W
She worked really hard to get our deal done on time.
- Amanda V.
Jennifer and her team are amazing. We thought we would not be able to find a loan with our short credit history. We had tried before and got turned down. With the market raising so fast, the waiting was killing. Luckily, Daren, our agent, referred Jennifer, who is very professional. She explained the process clearly to us and totally guided us till the end to get us a loan. If I get a chance to buy another house, I will call up Jennifer the first thing.
- Joan S.
Jennifer and her team are amazing. They will make life easy for you in a highly competitive market where closing early can be the difference between winning an offer or not. If you are on top of the loan process as a borrower then Jennifer is the person for you; it will be smooth sailing and a quick close with few surprises.
- Radhika E.
Jennifer and her team were amazing. Without her efforts and her commitment (including on weekends) we would not have been able to win this property. Always available to answer questions and never missed a beat, allowing us to close within 3 weeks. Highly recommended!
- Mario G.
Jennifer is AMAZING! She got us the absolutely best deal ever; we couldn't recommend Jennifer enough! Thank you!
- Claudio P.
Hello Jennifer Fisher and Team
We wanted to let you guys know that we really appreciate all the work it took to get us financed for our house. We are all moved in and we are loving it. We have dealt with other lenders in the past and you are by far the best. We are thankful that it was straight forward. You let us know what documentation we needed from the very beginning. The other lenders were constantly asking for different documents on a daily basis, sometimes asking for the same paperwork after it was already sent to them, or changing the requirements at the last minute when it was time to close. To say it was frustrating was an understatement. Again thanks Jennifer and team for always keeping us updated and answering our questions throughout the entire process.
We highly recommend anyone looking to finance a home contact Jennifer Fisher
- Robert S.
Terence was wonderful to work with during our recent home purchase, providing insight and knowledge to help us throughout the entire process. We would not hesitate to recommend him to anyone considering taking out a loan.
- Joseph and Laura P
Rob Macauley worked a miracle to get me refinanced. I am a small business owner, and was turned down the last two times I tried to refinance. I wish I would have started with Rob. I was surprised how quick and easy the process was. If you're thinking about refinancing I highly recommend Rob Macauley.
- Cynthia C
We met Dora in August of 2016 to discuss pre-approval for a new build home loan. Nearing the end of the process now almost 7 months later I can say she has met and exceeded even my own lofty expectations and more importantly done it with a genuine sincerity that is sometimes rare in the financial world. Her professionalism, communication and flexibility allowed us to focus on and really enjoy what for us will most likely be one of the biggest purchases of our lives. When we are handed our keys next week and step into our new home I know I will feel a profound gratitude toward both her and the team at 1st Security Bank for helping us make it possible.
- Joshua and Jennifer Newtson
We have had the pleasure to close on a refinance of our rental property with the help of Terence Fleischer who made the process as smooth and professional as possible since it is a little more involved than a straight home mortgage loan. He answered every question we had and guided us through the maze of paper work to every one's satisfaction.
Thank you Terence
- George and Marion Castaneda
Jennifer was awesome from Day 1 through the closing date. She is very responsive, knowledgeable and is a great person to work with. She went beyond what was minimum and was key to closing the home on time.
- Sandeep V.
Working with Alycia Edmonds and the team at FSB was an absolute pleasure. Her knowledge of the home finance business made me feel very comfortable throughout the process and she went above and beyond to make sure we structured a loan that worked for me and my family. Alycia is creative and leaves nothing to chance in finding the best deals for her clients. I would recommend Alycia and her very competent team to anyone looking for a lifetime relationship in the mortgage business.
- Ben Bailey
My wife and I have had the pleasure of working with Terence during our recent home purchase. We appreciated working with such a true professional. Terence has tremendous insight and experience that can be counted on to provide accurate information to guide decisions of the purchaser. I would highly recommend Terence to anyone looking to make a home purchase. Thank you Terence!!!
- Patrick and Sue C.
Very easy and comfortable person to work with. I would 100 percent recommend for smooth Loan process. She has done very good job on closing a Loan which is less than 30 days for me from start to end. Every timeline date on loan process matters and working with Jennifer made me so comfortable in meeting all loan deadlines on timely fashion. Got appraisal in 10 days, no other lender were comfortable with!!
- Raman S.
I worked with Alycia and Ashley to secure our loan on a vacation home we purchased inWest Seattle. My husband and I reside in Charlotte NC, and I was somewhat skeptical of obtaining a mortgage from afar! Alycia, and Ashley were exceptional! Alycia answered all my numerous questions and walked me through all the documents that needed to be signed! In less than 30 days from the time our offer was accepted, our loan was completed and closed! In 30 plus years we have never had a loan process go as smoothly as this one did.....and all of this was done from our home in North Carolina! I highly recommend Alycia and her team for her knowledge and expertise!!
- Marilee Koewler
Not a better fit for a first time home buyer!
Crystal was the epitome of everything I needed in a loan officer. Every aspect of the loan process she was there to soothe my concerns and answer my questions. She was professional, punctual, knowledgeable, and fun to work with! 10/10 I will recommend her to everyone.
- Christopher Michaud
Dora is extremely knowledgeable on all aspects of the home mortgage loan process. She is quick in responding to all inquiries and her communication levels are top notch! I would recommend Dora to anyone buying a home. She is wonderful to work with and works extremely hard in ensuring the loan is completed on time!
- Lori L
Dora was very helpful with answering all our questions regarding our refinance making the process go very smoothly, and even when a surprise cost came up, she dug into it and found that it was not applicable, phew! I would recommend Dora to family and friends.
- Connie S
Dora and her team at 1st Security Bank are amazing. She was prompt to respond to my emails and phone calls. Never felt in the dark and made our loan process run smooth. Always one step above what we needed. I would highly recommend Dora for future home loan needs. Thank You Dora!
- Jessica C
I have used a few lenders in my time and Dora is the best by far. She communicates constantly all the way through the process. Very professional, nice and polite. It was a breeze working with her. I strongly recommend her to anyone.
- Mike T
Dora is an AMAZING loan officer! She has never disappointed one of my clients and always closes on time OR early! She responds very quickly whether it be day, night, or weekends. She makes the process very easy to understand and never leaves you with questions. Love working with her!!!
- Madison G
Dora is the hardest working, most knowlegeable loan officer I have had the pleasure to work with. Whenever I call, text or email her, she will immediately get back with me, weekdays and weekends. My clients and I have had nothing but great experiences working with Dora.
- Larry G
It was a great pleasure to meet you and Sheena face to face. You are a knowledgeable Branch Manager and definitely very friendly and customer oriented. Not only you are prompt in understanding customer needs but also have unique skill to articulate in a very simple terms the various loan features and options .To me, it was a stress free event!
I am glad we were able to finalize the loan application and related documentation as well. It was Darla Cravens who suggested to contact you and told me that Brad will make the entire process very smooth. She is so right! Please convey my deepest appreciation for Sheena Brown. She is competent, and very helping. It is comforting for a customer like myself to be in good hands! Credit also goes to 1st Security Bank management to staff the branch with talented people like you and Sheena.
Thanks again and we will be in touch.
Ami B. Sidpara
- Ami B. Sidpara
Pretty cool! After having my rent tripled in Ballard 2 years ago I bought a house. Barb was helpful in the original purchase but as I was already in w/the agent so she recommended I stick w/that agents program and bank. I was a novice but when it came time to refi, Barb was the first person I thought of. She walked me through the steps clearly. We decided to consolidate some home improvement loans and viola!...I'm not a novice anymore. This will clearly expedite my retirement plans and launch my second career in music. This would not have happened unless Barb took the time to know me and take an interest in my plans for the future. GO SEE BARB!
- John E
I wanted to thank you for an amazing job you have done with my loan! It was such a great blessing and privilege to work with you! Also, thank you for the address stamp! What a nice gift! Thank you so much for your time and patience.
- Nataliya A
Jennifer and her team are AMAZING. I would highly recommend this team for anyone needing a lender. The team answered all my questions without hesitation. When deciding on a loan type they ran several scenarios the help me make an educated decision.
- Nicole R.
Jennifer and her team had great communication and even helped me close early.
- Dave S.
Thank you Jennifer, you were great, very patient, knowledgeable and willing, you've never stopped until I was comfortable with the numbers you were working on, thank you for making this possible for me. God bless!
- Pierre S.
Love Jennifer, she was up all hours of the night to make sure we had everything we needed. She helped me so much with my credit and we got our forever home.
- Amanda A.
Jennifer helped us through a lot of paperwork and met with us frequently (very helpful to us who prefer a real person, rather than on-line).
- Sue & Philip K.
Crystal with 1st Security Bank was a blessing to work with. Everyones time is valuable when having to make a large purchase or investment and you want the smoothest process. I met with a variety of banks but settled with her due to her professionalism and loyalty she provides to her customers.”
- Tyler Stoner
Applying mortgage is stressful, this is why we have to have a great lender to work with. Jennifer and 1st Security Bank may not offer the best rate, but they offer the very best customer service. No matter when I have questions, either late at night or sometime during weekend, I can always reach out to Jennifer and get immediate response.
I'm really glad to work with Jen to buy my first home!
- Yunhao S
Alycia helped my husband and I with securing a loan for the purchase of our new home in Mukilteo, WA. Alycia was AMAZING. We had such a great experience. Based on a previous experience, I was really dreading the loan process this time around, but it turned out that I had no reason to fear. Alycia and her team were so personable, professional, and easy to work with. Communication and instructions were clear and consistent through the whole process and she was on top of everything. I never had a worry that anything would slip the cracks because she and her team are so thorough. I've already recommended my parents contact her for their next home purchase and I would recommend her to anyone. Definitely plan on working with her again in the future!
- Kaley Penington
LISA SAVED US. I am not exaggerating when I say she was the ONLY person in the entire home-buying process that I trusted 100% was leading us down the right path. She was generous in the time she took to explain everything to us as first-time home buyers, answer all our many questions, and re-explain everything we later realized we didn't understand the first time through. She recommended external resources to further educated ourselves and knew the right times to encourage us, as well as when we were stepping in over our heads. She was the ever patient, calm, professional ROCK in this process.
- Trevor S
Lisa has made the home buying process so easy for me. It was my first home and she spent the time to carefully explain each step. I would highly recommend her if you're looking for someone who will make sure you know and understand your financing options.
- J Shin
Jennifer and her team are amazing!! Again very easy process and stress free!! Jennifer and her team are great at keeping everyone informed and answering questions!
- Amy S.
Dora was outstanding. She made sure we had everything in order and stayed on top of calling everyone to make sure our loan processed quickly and smoothly. Thanks for helping us get into our new home!
- Clayton and Camea Moreau
Eric was an absolute pleasure to work with! Purchasing a home was a very long and difficult process for us because we were looking for something very specific but Eric was very patient with us the entire time. We had lots of questions and he was always right on top of it. He always put us at ease and made sure that we were taken care of. We had been pre-approved with 2 other lenders and neither one of them even compared to how great Eric was. I highly recommend going to Eric and his team for your home loan needs!
- Karina U
Jennifer was extremely informative and always happy to help. We would definitely recommend her services to anyone whether they are new to home buying or an experienced home owner.
- Josh F.
Jennifer and her team were professional at its highest level. She worked really hard and responsibly to get the deal closed for us on time, with the best option possible.
- Nhung N.
Dora helped us through buying our first home. The paperwork can be confusing, but Dora helped us through each step of the process and answered all our questions to make sure we understood everything clearly. She was always very easy to get ahold of, and very quick to reply to any emails/calls. Awesome loan officer and great customer service!
- Courtney & Robert Nelson
Hi Lisa, Randee and Kalena,
It was a pleasure working with you all again and your communication has been superb. I will always tell people how great both of my experiences with FSB have been!
We met Jennifer at a Redfin home buying class. The information we got from her made us buy a new construction home way earlier than we planned and it paid off in a good way. The entire loan transaction process with Jennifer and her team was easy. She gave us the best market rate. Jennifer and Lyndsey were always there for us if we had any questions. She made every possible effort to provide us the keys ASAP during the closing process. Highly recommend Team Fisher !!
Customer Service + Working Knowledge = 100% Great Lender!
My wife and I chose Crystal Burdo as our lender through a recommendation we received from a trusted friend. It was a great decision, but I'll get to that in a moment. Prior to this experience I always felt like having to choose a lender, other than for the true financing of the loan, was an unnecessary evil. That ideology that I had is no longer the case. Crystal was such a tremendous value-add to our home buying experience. Her knowledge and insight was incredibly helpful, she was always available for any questions we had, and she also brought an intrinsic value to us that we didn't know would be there...and that was peace of mind that we were doing everything correctly all along the process of buying our home. I was taught to never ever recommend anyone unless you are 100% sure that they won't let you down. With that said, I can safely recommend Crystal Burdo to anyone looking for a great lender that will make a positive difference in your home buying experience.
Jennifer and her team were efficient, responsive and closed my loan quickly at a competitive rate. What I was most impressed by was unlike other lenders all of my contact was with Jennifer. It makes you feel like someone is actually working for you, instead of dealing with a maze of paper processors. Her team also was very responsive and supportive; gathering all the maze of paperwork involved in the process.
- Steve B.
Hi Everyone -
At some point today the purchase of our new home will be official. I wanted to thank you all so much for your help this past month. Thanks for answering all my questions and for getting the home closed on time, actually, two days early.
I truly appreciate all you've done for us. This is the third time we've worked with your team and you all truly are the best. Thanks so much.
Jennifer and her team at 1st Security Bank were very supportive and always had our best interest in mind when looking into the different loan options. We're thrilled with our outcome and would highly recommend her services to those in the market for a home loan.
- Brian M
We could not be happier! Dora made securing a home loan so easy and painless! I doubt that getting a loan has ever been described as enjoyable, but meeting and working with Dora was truly an enjoyable experience! I highly recommend contacting Dora at 1st Security Bank for your home loan.
- Kathy Potter
Everything went very smoothly and Jennifer was a true professional. When my homeowner's insurance quote was way too high, she found me another insurance agent who was much more reasonable. We also had a few little bumps right at closing, but Jennifer smoothed them out and we got to closing right on time.
- Mary B.
Thank you! Awesome job...thank you to all your team...I appreciate the service you provided and it closed on time!!!Kudos! I also put your name on my list of "great lenders"!
Barb Huber is FABULOUS. She is efficient, knowledgeable and so easy to work with. Barb never wastes your time and you realize she's genuinely looking out for you. She proactively reached out for a re-fi that was a big benefit to me--something I wouldn't have looked into on my own. I'm so happy my real estate agent recommended her. She and Jill Moon make a knock-out team. Without question, I'd go back to Barb for any mortgage needs.
1st Mortgage loan experience: Great! Terence is smart, efficient, straight forward and an absolute pleasure to work with. He works diligently on his clients behalf and is a great communicator. He and the branch personnel are what make 1st Security Bank work.
- Janell J
Barb you provided the best customer service I have received in a very long time. Wanted you to know we would work with you again if we ever want to purchase a new home. I also refer you any chance I get.
- Laura H
Jennifer really tried to work with us to minimize our out of pocket costs and get us the best interest rate possible. The Fisher Team worked really well with Redfin, which was part of what made everything so smooth. They consistently communicated what was expected of us and when and what the next steps in the process were.
- Jessica H.
Barb was referred to me in 2006 when I bought my first condo. I used her again in 2016 when I bought my first house in the craziest real estate market to date. Barb (and Leah) were extremely professional in all stages of the process – from getting approval for a loan, to understanding how the mortgage worked, and giving me estimates for various properties and price scenarios. She sent me a million of those. She also gave me tips on what to consider in buying a home, townhouse or condo. She explained the entire process from start to finish and answered every single question (1,000+) with charm. She was quick to respond to my emails or phone calls, had excellent attention to detail, great follow-through, and was there every single time I needed her. In this market you want to count on someone – offers can be made the same day you view the property. I felt extremely confident in her abilities as a professional, as well as just liked working with her due to her fun and friendly personality. I would use her again and would not hesitate to recommend her to any friends or family. If you choose Barb, you are in the very best hands every step of the way!
- Samantha Everett
As first time home buyers, we were naturally nervous and unsure about the home buying process. Alycia and her team were both very knowledgeable and professional. They provide exceptional service and support. Working with this team made the home buying experience less stressful and enjoyable. I couldn't believe how fast we were able to close on our first home. Closing in only 23 days is unheard of! I will definitely use Alycia again and refer her to my family and friends. Thanks for an amazing home buying experience!
- Shannon Kirby
Jennifer and her team closed the house in a very short time. She also helped in providing various loan options and helped in securing the loan.
- Guru p
Refinancing with Terence Fleisher was an absolute breeze. Terence made the process so easy and uncomplicated. He negotiated an excellent rate for us and now dealing with our local bank rather than one in Chicago has made life so much easier. We give Terence a 5 star rating (out of 5).
- Pete and Nancy Borrell
Over the years we have bought and sold numerous pieces of property. We found that Terence and the people working with him on our re-fi were by far the most professional and efficient that we have experienced. From start to finish we were informed and involved in the process every step of the way. Simply a job well done. We will refer folks to 1st Security Bank and specifically Terence Fleischer at every opportunity!
Thanks to all who were involved.
Sarah & Don
- Sarah & Don DuBose
Eric did an excellent job and got us the lowest rate and fees available. He is very knowledgeable and communicated with us each step of the way. Thank you Eric!
- Ryan B
Eric was straight forward and very helpful, as a matter of fact the only truly helpful person I encountered during my home buying experience. He took the extra time to explain, explore options and find me the answers I needed. I would highly recommend him for anyones financing needs.
- Dena L
Eric is highly recommended. Knowledgeable, responsive and very helpful. He was very patient with all my questions and helped made the process run smoothly.
- Marie T
Eric was very helpful throughout the whole loan application process. He was very knowledgeable. I would highly recommend him to anyone needing this type of service.
- Judith G
Mr. Melling was very helpful in getting my mortgage closed on time, and even before our target closing date, if we chose to. The whole process was very smooth, without any problems or delays.
- Eddie M
Crystal was awesome! We had some issues with how fast we needed to get a loan and a lower than optimal credit score. We had talked to some other lenders and were disappointed in their results. After talking to Crystal about our needs and timeline, we were pre-approved within a few days. She answered all of our questions about the loan and all of the ins and outs and made us feel very comfortable. We had some extra paperwork involved due to our credit score and she responded very quickly to every question we had. I know she had other clients, but she made us feel like we were her only responsibility. Can't say enough good things.
- Joseph Furby
Thank you so much to all of you that have made this process a smooth one for Amie and I. We are very lucky to have great people and true professionals assisting us in this big step in our lives.
Thank you very much and have a great week to all!
Great team! Walked us through the process and kept us in the loop.
- Maya A.
A special thanks to Jennifer and her team. A great group of people and I would recommend them to anyone. Jennifer was a big part of the reason we will be moving into our new home. Thanks again.
- Todd S.
Jennifer was great throughout our loan process. Her and her staff worked hard to meet our closing date. She even responded to questions I had over weekends.
- Bill K.
That's awesome!! Thanks everyone for all your help! Best team ever!!!
Yes, to each of you that helped us through this process, thank you very kindly indeed! We couldn't be more pleased to be stepping into our first home!
- Steve and Bethany
Jennifer and her team were wonderful to work with. Jennifer personally communicated with me at every step. The home buying process always has a few bumps in the road and Jennifer helped me through every step. Even better, she came to bat for me by calling the listing agent on my behalf. Since I was competing with cash offers, this was critical to my sellers even looking at my offer. I'm very happy with the team at 1st Security.
- Casey C.
Did the impossible! We closed on time with less than 30 days to process! Got a great rate, and unbelievable customer service.
- Jamey B.
I can't thank Jennifer enough for taking the time to look at our application and details closely, realizing a mistake that the Chase Bank Mortgage officer had made, that had caused Chase to refuse to provide financing after they missed the deadlines they had themselves set, twice. The experience with Chase had really gotten me worried - I had never expected financing to fall through with our profile. It was a shocker.
But having Jennifer in charge of our financing this time was exactly the opposite experience. Great attention to detail, excellent communication, and a fair deal. Couldn't ask for more, and highly recommend her. IF you have her on your side, you are good to go!
- Kajal D.
Jennifer and her team with 1st Security Bank have been great. They are always prompt on getting back with questions and answers. We were able to work with Jennifer to find the right solution for our loan that worked for us. Great group, and would love to work with them again.
- Todd S.
I've worked with other lenders before who are great, but none are as exceptional as Jennifer and her team at 1st Security Bank. We sprung a fast closing date on them during the busiest season of the real estate year, and they didn't even blink an eye.
They were communicative, professional, and patient throughout the entire process. We messed up on getting them the right documentation at one point and they went out of their way to help us find the right ones and make sure we got our underwriting done in time.
For anyone who is looking for a loan, look no further than Jennifer and her team.
- Ryan M.
I would highly recommend Chris Palm to anyone! My husband and I had the best experience at First Security Bank with Chris when buying our home. He's very patient and helpful. If he didn't have a answer to a question, he would call me back right away with one. He made it very easy and enjoyable for us. When friends, family and coworkers ask about buying a house, Chris is the first person that pops in my head.
- Seth & Jessica
Chris Palm with First Security bank helped me obtain my first home loan a while back. I'm set to close on my second home next month an once again Chris Palm with First Security bank is helping me reach my goal. If you're self employed, I definitely recommend Chris because he will work night an day to make your dreams of owning a home a reality. Thank you!
Chris Palm is a very knowledgable, friendly professional who takes care of his client first and foremost. He takes whatever steps neccesary to ensure that the job gets done efficiently and in a timely manner. Chris truly cares for his clients and once the job is done continues to check in to ensure things were completed as discussed. Highly recommend Chris to anyone looking for a finance agent!
- Mark A.
Jennifer was very helpful and knowledgeable and was great in helping us getting the mortgage for our new home, Jennifer always made sure to explain every aspect of the deal to us until we fully understood all of it, we are very grateful for her help.
- Mats H.
Jennifer and her team were great to work with... They made an arduous process easier by communicating clearly and often. We felt Jennifer went the extra mile to help us with our loan approval.
- Tawny W.
Jennifer and the Fisher Team are top-notch and among of the most above-board lenders with whom we've had the pleasure of working. Jennifer is extremely knowledgeable about how trends among the Street and the Federal Reserve may impact mortgage rates and was very patient when explaining every line item that we questioned. My husband and I are in the engineering and legal fields, respectively, so we're not the most savvy when it comes to the banking industry. Jennifer explained things in plain English and was always available whenever we needed questions answered. Further, some of our financial paperwork needed to be prepared over the Christmas holidays and Jennifer and her team pushed ahead despite that fact. We felt like we were in very capable hands and that she had our best interests at heart (and not hers). We highly recommend Jennifer and her team, Thanks, Jennifer!
- Sean & Jenn B.
Now that it's all almost said and done, Deanna and I really want to extend our gratitude for your communication and honesty throughout this whole process. We didn't know what to expect from this process, but do appreciate your constant follow ups. Hence, provided excellent customer service and we felt as though you really did care about us and our future home.
- Ryleigh and Deanna
Jennifer was great to work with. She was responsive to questions and quick to provide anything we needed.
- Christopher S.
Jennifer and her team at 1st Security Bank were great. They were very thorough and fast with our loan processing we actually were ready for closing a few days early. If you want an excellent lender then I recommend FSB as your choice for a home loan.
- Eric N.
Jennifer and her team are just amazing! From start to finish, communication was great! This is the 3rd home we have purchased, and it has been the BEST overall experience with financing! Jennifer took the time to really investigate the best deal for us and presented our options clearly. We felt advocated for, and that her entire team had OUR best interest in mind! I would HIGHLY recommend the Fisher Team!
- Jennifer P.
Best in the Business! Thank you Jennifer for all the late night phone calls answering our questions and making sure we got the best possible deal! We appreciate your hard work!
- Cameron W.
Thanks again for everything. We appreciate all the great information and truly wonderful customer service. Just feels like a family!
Wishing you all the best and looking forward to seeing you soon!
Hi Lisa: I wanted to say that it was a total delight to meet you in person last night. Thanks again for taking the time to sit down with us. It was so nice to learn more about the financing process, and you certainly eased some of my anxiety over home buying!
- Claire & Mike
Jennifer was great to work with, she kept us updated with every step of the process and was invested in working on our behalf and meeting deadlines. The entire 1st Security Bank team worked well together to efficiently process our loan and provide consistent and clear communication.
- Mya S.
Jennifer and her team were incredibly communicative with us! They explained everything in detail, and answered our questions no matter how numerous they were. We will definitely refer others to them.
- Jordan W.
Thank you Jennifer and your team!! What an experience buying my home has been. Jennifer did not hesitate to pick up the phone to clarify and also spending a fair amount of time later in the evening with the seller's agent, which I believe too contributed for my offer to be accepted!
Jennifer and team - thank you from the bottom of my heart for your patience, clear communication and care!
- Elana S.
Jennifer has been absolutely awesome to work with!
- Josh F.
All you All,
My experience with 1st Security was amazing. Brad - you made me feel like I was going to be in good hands, and made it an easy choice to go with you as the lender. You promised that if you couldn't deal with me directly that the other staff there was totally capable to make things happen and support me. That really turned out to be a huge understatement. Each stage of the process you all were exactly what I need to get through it. From the time I came through the front door to when I left, it was always a visit that helped me understand something, and looked forward to those drop ins.
When things got rocky and uncertain on my end, you all supported me and the situation. Thank you. You've been super to me and I will recommend to anyone that they head your way if they need a loan.
Now I’m excited and doing the happy dance, woo hoo! Thank you to you all for being so knowledgeable, kind and great to work with. I couldn’t and wouldn’t have done this if it wasn’t for the amazing team that you are. I will always be very grateful.
Alycia was fantastic to work with. She was incredibly responsive, answered all the questions that came up as a first time homebuyer, and she ensured that I got the best possible rate. I would absolutely work again with her!
Dora is an extremely skillful loan officer, and an excellent person. She took care of the process, met, and exceeded my expectations. I always felt she knew which step to go, which route to take, and what was best for me.
My appreciation to her.
- Antonio Aguila
Jennifer and her team were excellent to work with and helped us secure a very good loan rate!
- Patrick M.
Thanks everybody for the smoothest transaction of the year.
Well done people. Take the rest of the day off.
Jennifer and her team were AMAZING to work with. After going to a few of the “bigger” banks as potential lenders, my Redfin agent, gave me some advice to inquire with Jennifer and her team at 1st Security. After visiting, I definitely felt that they were a team that really cared about helping me get a home and worked out numbers that I know were intricately catered to my personal financial situation. During the entire process, her entire team was extremely helpful and worked above and beyond to help me into a home. They laid everything out for me fairly clearly, and even when things were getting tense due to timing constraints and third party issues, they talked me through what was needed to be done to get the results. They are a great team, highly recommended for a reason. Thanks Jennifer and company!
- Jeremie R.
Jennifer and the team, simply the best in the business hands down. They stay on it like "Stacey Adams" collecting the necessary paperwork which makes closing so smooth and on time. Will definitely recommend this team to anybody who inquires about buying a house.
- Isatou D.
Kara, I LOVE how organized you are. It makes this process so much less anxiety-provoking than it could be otherwise. Thank you so much for all that you are doing!
Very professional and well experienced. Spent good amount of time to make everything clear including interest rates and statements. Always answered all our queries whenever necessary. Process for signing documents were very instant and easy online on their portal. Happy with the interest rate and mortgage insurance rate. Will recommend to anyone looking out for a nice deal on home loans and who are seeking peace of mind on the whole process.
- Sandeep H.
Thanks 1st Security Team for a smooth & easy closing, as always!
- Brooke Jaeger
Yes, THANK YOU so much to everyone, and to the team at 1st Security!! I can say that while this can be an overwhelming process, you have all taken such good care of us, and been so responsive, informative, and supportive, and that has made all the difference for us. It was wonderful working with you all, and I will not hesitate to tell anyone looking for a mortgage to contact you guys! And of course Brooke has my highest recommendation as well! :) Thank you all again. We are so, so excited, and grateful that this went so smoothly with your support.
- Rachel C.
We've been working with Barb since 2011, when we purchased our first home. Since then, we've done a total of 3 home loans, and one refi with her. We followed her to 1st Security from Sterling Savings, because her quality of service, and honest and accurate information is hard to beat.
On our most recent purchase, we ended up selling our first home, and dealing with the buyer's lender was absolutely terrible. He completely dropped the ball on multiple occasions, and ended up pushing the closing date out, all the way to the limit, despite the fact that both parties were trying to close earlier. This put us in jeopardy, as well as the couple that was selling us their home, and the renter we had lined up to live in our second home. It was truly stressful.
However, Barb had our side of things wrapped up two weeks ahead of schedule, despite the fact that the Buyers had a good week and a half start on the paperwork. If it wasn't for Barb being super-on-point on everything, we probably would not have been able close on time.
Her expertise and knowledge of the market are one of the strongest tools you'll have in your pocket during this somewhat stressful process, and she will really make sure you understand the ins and outs, bringing light to any confusing spots. We really feel comfortable purchasing property now, because she really takes this daunting task and makes it easy.
Aside from getting the keys to your new home, working with Barb is probably the best part of buying a new home! We are repeat customers for life!! Thanks Barb!! <3
- Casey and Kana Griffin
Thanks for the update everyone....if only ALL transactions could run this smoothly.
great team on this...thanks!!
- Peter Henry
Our thanks to you, Kara, Lisa and the team at 1st Security Bank!! You are always wonderful to work with; professional, courteous and helpful.
- Shelly & Pat
Trina Torkelson, our Redfin agent, recommended Jennifer to us. Jennifer was amazingly helpful and prompt. Jennifer and her team provided us with top level support and guidance. We received a personal, hands on experience that no "big bank" can compete with. Thanks again, Jennifer!
- Jason T.
Dora and her team did an amazing job helping us with our loan for our home. Being out of state we thought we were going to run across some issues, but Dora made sure that never happened. It did not matter how many emails/phone calls/questions we contacted her with and trust me there was a lot, she always was willing to help us in any way she could. With her positive attitude and magic she pulled to close our loan so quickly, we know there was no one else who could have helped us out the way she did! Thank You!
- The Monroes
Honest, thorough and fair. Had a great experience with Jennifer and her team.
- Matt G.
Lisa, I have been and continue to be SO VERY impressed with your professionalism and your sense of urgency. It’s such a wonderful feeling being your client, and I feel this family is being well taken care of by you and your team! If possible…PLEASE send this message onto your senior management, you deserve it AND earn it every day from this family and likely many others!
- Jack Alberson
Breath of Fresh Air,
My family and I lost our home in November due to a fire. We decided we wanted to buy our first home. It was a lot sooner than expected, I originally went to another lender, and after weeks and weeks of zero follow through and no solidity, My Realtor suggested taking my loan over to Charles over at 1st Security, As apprehensive as I was about starting over from the beginning I made the change on 2/1.
Charles and his firm immediately got to work on my loan application. Might I add was at 8pm on a Monday evening, no delays & very responsive. The team who works beside him are just as diligent and hardworking as he. We closed on our first home on 2/25. My only regret with the entire home loan process is that we didn't begin the journey with Charles at 1st Security Bank to begin with.
His firm is so understanding, professional and take the extra time with you to ensure you know what to expect, My Family is living in a home, instead of a hotel because he worked for us and ensured us through the entire process.
I can't elaborate enough of about the quality and dignity 1st Security Bank has to offer...
Thank you so much for making the process pleasant for us after a nightmare.
- Kristina and Robert H
Charlie and his team did a wonderful job helping us steer through the complexities of buying a new home. Charlie met with us early in the process, and spent time explaining the loan structure and costs. He was friendly and easy to talk to, putting us at ease right away. He had a great relationship with our realtor, so that helped to smooth the process as well. His team kept us informed, prompted us when we needed to provide information, and basically made us feel comfortable along the way. They were thorough and responsive whenever we had questions. I can't recommend Charlie and his team highly enough.
- Sheila O'Hara and Kevin McCarty
Jennifer was excellent! She patiently answered all questions regarding our loan options and the entire mortgage process in general. She would respond quickly, even on weekends. We took up her suggestion of being pre-underwritten (Seller's guarantee) and it was probably the most important factor that helped us win in a multiple offer situation although we weren't the highest offer on the table. Her team was efficient and kept us well informed as each step progressed until the day of closing. We were supposed to close in three weeks, but ended up closing a week early!! I would highly recommend Jennifer and team.
- Shabbir R.
I first went to another lender for a loan and was turned away because of my unique circumstances. Barb took the time to listen and immediately came up with a solution. She was great to work with in every way!! She made the whole confusing process easy. She was on top of everything from start to finish. I would definitely recommend her and will use her again! Thanks Barb!!!
- Jamie S
She did a great job. Without her help, I could not make it.
- Lee M.
Thank you all! You all made this process quick and easy.
- Kasea H.
Dora and her team at 1st Security Bank went above and beyond to address all our needs and questions. Dora is a true professional, who listens to her customers concerns, answers all questions timely & accurately and most importantly puts her client’s needs before hers. Her team was able to work with our family’s crazy schedule to get all necessary paperwork signed timely. Over the years we have purchased several homes and refinanced numerous times but Dora is truly the best loan officer we have had the opportunity to do business with. Thank you Dora for making this process very smooth for us!!!
- Cesar C
Eric's helped me finance my original mortgage and years later refinance my mortgage at a lower rate, as he is always keeping a lookout on lower rates making sure I'm getting the best deal! Very friendly, professional and reliable! I recommend him to anyone in the market for a home loan or refinance.
- J Clark
Eric did a fantastic job of answering all my questions and walking me through the process. He takes the time to get to the root of your question and answer it as well as possible. I look forward to working with him again in the future
- Mike Austen
I am currently working with Eric to buy a home! He has been amazing! Very prompt, helpful and easy to get ahold of! And a bonus we will be closing on time!!! Highly recommend Eric Melling!
- Dani S
We've had a great experience working with Eric. We are having a home built, so it's a long process, and he has been attentive throughout. He's provided us with a lot of different alternatives for our mortgage and been very helpful providing insights into what will work best for us. I highly recommend him and his team.
- Meagan M
Jennifer and her team were great! They were very helpful, responsive, and happily answered ALL of my questions, and I had a lot.
- Heather G.
Charles did a wonderful job with getting us through the process of buying a second home. I am a very busy guy with work and family so producing the documentation required for obtaining a loan as a self employed borrower was a little frightening for me with my limited time. Chuck and his staff calmed me down and assured me that it was o.k. Chuck and his team staff are very skilled at helping his borrowers obtain the documentation. Thanks to Chuck and his team our family is enjoying many relaxing days making everlasting memories in our home away from home. He can help make your dreams a reality too.
- Shawn Maxey
Jennifer was informative and always available. She made the loan process easy and worked with our unique situation to get us the best loan possible. We loved that we could submit everything online. We would definitely recommend her!
- Steve I.
I recently worked with Eric to purchase my first home. He made the process very easy and was so helpful (especially for someone who was new to the process). He answered all my questions and was very easy to get in touch with. He addressed all of my concerns. I would recommend Eric to anyone who asked for a reference and would use him again in the future.
- T Ranger
I did my Refinance with Eric about 1.5 years ago. We are self employed with a lot of deductions and were having trouble getting other lenders to help us. I casually asked Eric about current rates while working onsite at his office and he assured me he could take care of me. That was an understatement. Eric surpassed our expectations. My wife and I visited once for a quote and once for signatures. Besides that he called 2 times for the process for questions on bank statements and paperwork we submitted and to reassure us that our loan application was "a piece of cake" and there would be no problems.
We moved from 5% to 2.78% and from 30-years to 15-years for an additional +$70/Month on our payment. This amounted to around $100,000 saved on our loan
- John H.
I bought my very first home in March of this year, and throughout the entire loan process, Eric kept me informed. He always took the time to call me and explain to me what was happening with my loan. Being that it was my first home, I wanted to make sure that everything was fully explained to me, and without me even having to ask, Eric did so. There was never any confusion or shadow of doubt. From the very first time I went to speak to Eric, one year prior to purchasing my home, he pulled up my credit report and provided me with some recommendations. He took the time to get to know me and listened to me. And because he was very easy to talk to, one year later I went back to see him and I applied for a loan. And because I followed his recommendations, I was approved for my very first VA home loan. I found a home on Valentines day and within about 30 days I was able to get my keys. The excellent customer service I received from Eric far surpassed the disappointing customer service I received from loan specialists from Numerica Credit Union and Cobalt Mortgage. The happiness I feel in my new home I owe to Eric because he helped me reach my goal. His extensive knowledge in home loans combined with his character make him one of the very best loan specialist in TriCities. One word to sum up my loan experience with Eric Melling: seamless.
- M Dominguez
We used Eric to refinance our home and he kept us informed to the whole process, gave recommendations and got us the lowest rate possible at the time. He answered my countless questions, and explained every step so I understood totally.
- Joni Ashley
I used Eric Melling to refinance my home a few years back. He was extremely helpful with the entire process. Eric was very responsive to all the emails and phone calls I had placed with him. He was very helpful through out the refinance process and I would not hesitate to use him once again.
Put your financing issues to bed, give Eric a call, you'll be glad you did!
My wife and I had a horrible time getting a loan through another lender who we were working with for 2+ months. We soon became annoyed and switched to Eric Melling and had our approval within a week! He was very responsive, helpful, and really worked with us in all we needed. I would recommend him to anybody looking to get a home mortgage. Quick, easy and painless I wish we had contacted him earlier! Thank you Eric!
- Kenneth Arthur
Being a young homeowner I was hard pressed to find someone who was willing to help me throughout the whole process. Eric was always willing to make another phone call or take the time to help me understand. Hands down this guy will get my business every time. I highly recommend him. Down to earth guy willing to help everyone and very knowledgeable. I never take the time to write reviews, but he deserves one. If you're looking for the best in Washington, look no further!
- Cody Hall
Dora is such an impressive loan officer and more. She went above and beyond the expectations of a loan officer for us during our loan/home- building process. She offered to work with the school district when our closing date was delayed and a school transfer was threatened. When our closing date was inexplicably moved back by our builder after we had locked a rate, Dora put in hours to help us get a rate we were pleased with. She championed our cause when we feared our home wouldn't be complete for closing. Most of all, she was emotionally supportive when we felt overwhelmed and frustrated with the home-building process. She was a beacon of light during the whole process and we were so blessed to work with her. What an amazing woman! Thank-you, Dora!!
- Brad and Katie Barfuss
Crystal was amazing, she walked me through each step of the home buying process and always responded to all my questions quickly and with a much information as possible. She made sure that understood everything that was happening and made sure I got the loan that fit me best.
- K. Williams
Barb was referred to me in 2013, and I bought my first house with her help. I had already sat down with representatives from two different banks. They ran some numbers, then flatly turned me away. Barb asked me what my story was, then jumped right into making it happen! I enjoyed working with her so much, that I recommended her to a couple who were also buying their first home. She stood by them through a tedious short sale process. I would describe Barb as friendly, thorough, experienced, persistent, and extremely knowledgeable. She doesn't miss a beat, and I would not hesitate to call her again!
Jennifer was a pleasure to work with and put up with us newbies emailing her late into the night. She also did reach out to the sellers during our offer process to convince them that our financing was solid.
- Sandhya M.
Jennifer and her team are amazing very professional kept us updated through the whole process. I would highly recommend Jennifer for a refinance or any of your lending needs.
- Jeremy N.
I went to Eric for help on my home loan. Eric was very informative and helpful throughout the whole process and made our home buying experience a great one. I definitely recommend Eric to anyone buying their new home.
I just closed my refinance with Dora and Jennifer. They are by far the most amazing mortgage team I have ever worked with. The process was very smooth, the communication was excellent and my loan closed much quicker than I had originally anticipated, which is most excellent! I am so grateful to have had them as my mortgage team and I have already referred other people to her as I am 100% confident they will continue to provide top notch customer service to all of their customers. Thank you Dora and Jennifer, you ladies are the BEST!!
- Stephanie R
Words cannot express the gratitude and thankfulness we feel towards Dora and the exceptional team at 1st Security Bank. Dora is an extremely detail oriented loan officer who ALWAYS made us feel that our questions and time were top priority for her. Her flexibility, professionalism, integrity, and intelligence make her a reputable and one of a kind loan officer. Thank You Dora for all your hard work!
- Manuel & Elizabeth E.
As a Realtor I deal with loan officers every week, if not on a daily basis. You can tell when someone has a passion for helping people and when someone is just filing papers and working for a paycheck.
Terence Fleischer is a gleaming example of someone who loves being able to help people fulfill their dreams and prides himself on working for his clients with customer service that is above and beyond the norm. He is prompt, helpful and always makes you feel as if you are his top priority.
Working with Terence is a pleasure. He is a dedicated professional and someone I have and will heartily recommend to clients and friends. You won't find a better loan officer. He is definitely one of the best!
- Doc Reiss, Managing Broker
Diana, We know it's been several weeks, but we wanted to let you know how much we appreciated your help with the purchase of our new home. We LOVE it, and we couldn't have gotten it without you. You strengthened our offer by making our financing ship-tight, and we closed even faster than expected! Thank you, Thank you!
- Dawn and Eric Wright
Jennifer Fisher and her team were wonderful to work with. Able to answer all of your questions with patience and friendly professionalism.
- Robin C.
I was very happy with Jennifer as well. She sensed my urgency, too, and was responsive in helping me with my offer. I met with her once and she made the whole process "painless".
- Ginger P.
Dora and her team at 1st Security Bank were amazing! They were excellent at always keeping us up to date with where our loan application was and what was needed from us to keep the process in motion. Our first home buying experience was a lengthy nightmare but from the time we offered on our second home to the time we closed it was under 30 days! We were amazed at how quickly this process was and how easy Dora and her team made everything! They truly made our home buying experience hassle and worry free! Thank you!
- Leah and Sam
I want to tell you how wonderful my loan officer was?! Thanks for everything Barb. It's been great learning for me to go thru this process and be able to walk in the buyer's shoes... priceless when I'm on the agent side of the transaction. I appreciate your patience with my redundant questions. We shall meet again.
- K. L.
Thank you, Chris! I have appreciated working with you as well. You've been helpful and kept me informed at each stage of the process. I was already happy with the loan I had with 1st Security, and you have just reinforced that I made a good choice!
I am really thankful for Jennifer and 1st Security to found a way to approve us for this house. We had a special income situation and Jennifer was able to find the perfect loan program that fit our needs. Pre-Approval was very fast thanks to her dedication. I would definitely recommend Jennifer and 1st Security to a friend
- Philip L.
Dora helped us get our loan for our new house after we kept getting denied by other lenders. During the process she kept in touch at all times to keep us updated on the status of our application. Finally we got our new home in time for the holidays. We could not have done it without the help we received and all the information she made easy and available for us. Thank you very much Dora you are AWESOME!
- Valencia Family
Jennifer was recommended by our agent and after going to 2 other banks and not being able to get a loan that would suit our needs, she was able to find a solution for us. The whole loan process can be stressful however Jennifer and her team really did their best to make things as easy as possible especially with all the requirements.
Jennifer was very easy to contact and got back to us quickly with any questions we had which was really nice. I would not have expected that from the other banks we considered so I feel her customer service was wonderful. Jennifer has a way of making things work and we would not hesitate to work with her again!
- Angela S.
Heidi and I just wanted to thank you again for taking such care of us through this process. We appreciate all the effort you put in to help us understand everything (from the history of buying to the current landscape down to the specifics of the spreadsheets) with passion and enthusiasm, while somehow keeping our stress levels low all along the way. Lisa's unique approach to "context" gave us perspective and shaped our views of home buying. We're so excited as first time home owners and we adore our new house! None of this would have been possible without y'all!
- H & D
I'm so glad we worked with Jim. He was so responsive and helpful - once he even turned around, went back to his office and sent us our pre-approval letter so we were able to hand in our offer by a tight deadline. He also went the extra mile helping us with a quick close and it really made a difference, making our offer more competitive. I would definitely recommend him!
Rob and team made this refinance a snap. It was evident that Rob worked hard to ensure I received the best terms available and he was in contact with me every step of the way, even on weekends! I would recommend Rob to anyone who is thinking of a mortgage transaction, whether it's purchase or refinance. Rob is a dedicated, knowledgeable professional and I'm so happy I chose him to take care of my refinance. This is the best finance experience I've ever had.
Thank you Rob!
- Lori Rosenberg
Christopher and I just completed the refinance of our West Seattle home and we found it a pleasure working with Rob Macauley. Rob was in constant contact and easy to work with. He was able to accommodate our schedules whether by phone, fax, or email. Having the notary come to the house was a real bonus.
Rob, Randee Gawley, and the 1st Security team were efficient and knowledgable which facilitated a smooth bank transaction at an excellent rate. Also, they were very nice and professional, we felt like valued customers. After considering other banks and mortgage brokers we are glad we selected Rob Macauley!
- Jeff & Christopher
Hello Dora, I just wanted to thank you again for helping get into my home. You made the process so smooth and easy for me. My family and I appricate your hard work. I will definetly keep you in mind if I every purchase another home. THANK YOU.
We wanted to thank you for all the support during the house purchasing process. All of you were extremely prompt, well informed, helpful, and articulate in your communication. Though we never ended up meeting in person Veni & I felt very comfortable working with you on the biggest investment of our life. With the hundreds of questions popping in my mind, I can be a bit of a pain to work with, and you dealt with that great patience and good cheer. We will be happy to refer you to our friends.
- Suhel Banerjee
Writing you a quick note of appreciation for the way you and your team have worked with our buyers. You have been a welcome light in a world that can often times be dimmed by smoke and mirrors. Our clients have routinely reflected in a most positive manner as to the service that you provided them. I believe this to be a reflection of your attentive nature and patient manner. This is especially true with our first time home buyers to which you know I have a special affection for and need a little extra attention.
My Wife and I personally appreciate all the help, research, and advise that we have received from you that is beyond your job description. The help we have received from you can only be provided by a seasoned and experienced professional. Most importantly I appreciate that when I see the settling statement I have never been surprised as to the loan costs. They have always been more than fair and without mysterious fees that I do not understand.
Your good works will continue to be rewarded by us throwing your name in the hat when the opportunity presents itself. Feel free to share this note as a referral if you like. Kind regards, Larry Clark
- Larry Clark - Skyline Properties Inc.
Chris and Leah,
We are deeply appreciative of all that you have done for us to realize our dream of home ownership! You've been incredibly informative and flexible to address all of our questions and concerns. You have both been truly wonderful throughout this process!
- Christopher and Allison Williamson
Hi Kara and Lisa,
We wanted to let you know that both our real estate agent and the escrow officer raved about you. They were completely impressed with how responsive you are and how on top of everything you are with every step of the process. We certainly feel the same, but given that they have much more experience with these transactions, I imagine their good opinion is the better reflection of your excellent work.
Thanks for taking great care of us. You helped us feel confident and at ease with the mortgage process even as first timers. We appreciate all of your work.
Peggy and Patrick
- Peggy & Patrick
Thanks, Kara! It was, again, smooth and easy working with you and Lisa and the 1st Security team.
- Rob R
Thanks Barb - Great News! Just got home from a tough day and I was greeted by some very good news. Many thanks to you and all your team for combining to provide such a fantastic piece of work for us. We really appreciate your skill, professionalism and good nature and are very happy to give the business to a local bank with outstanding customer service. Best Regards, Paul and Eileen
- Paul and Eileen
Jennifer answered all of our questions quickly and helped us with a super-fast closing. She went above and beyond for us!
- Sharon S
We recently sold our first home & moved into our new home. Alycia & her team helped us through out the entire process. Alycia was our loan officer. She helped us not only with the buying part of our home but also was very helpful regarding any questions that we had with regards to selling our house. Any question however insignificant it might be was promptly answered. She made buying our new home as easy as we could possibly hope for explaining each & every part of the process.We would definitely love to work with her in the future.
When we looked at the first house that we really wanted, the owner gave me Rob's card and said "Call him! He's great!" Well, she was so right about this. Our very first phone call- he had me laughing and I felt instantly comfortable working with him as this was our first time buying a house. We put an offer on a different house and the best part was that Rob was available to meet to go over all of the scary paperwork and even met us on a Sunday because it worked better with my husband's schedule. I so appreciated this and I doubted that other lenders would take the time to do this. For our own personal circumstances, we didn't get the house, but came back to Rob once we were ready again. I had the chance to go with another lender but chose Rob because I already knew how helpful he was and also because he is so down to earth, so patient and so efficient. It was nice to work with someone who I could rely on and ask questions to whenever I needed to. This is a service that changes the whole stressful experience of buying a house into a smooth process. I, for one, am so grateful that we were referred to Rob and I will say the same thing to anyone else who needs a great person to work with- Call him! Jen and Jung
- Jen and Jung
Sounds perfect, Kara, thanks so much! And so it doesn't go unsaid, this has been by far the most pleasant, easy, enjoyable (even) bank transaction I've ever had, mainly due to the both of you, so thank you for all of your time, expertise, and caring!
- Daniel R
Thank you for the bday wishes, Lisa!
Working with you was a great experience!
Thank you for all your help with my loan!
- Jarrett J, Borrower
My husband and I gave up on buying a house in Seattle due to the bidding wars until Barb Huber was recommended to us. Barb let us know that, as long as we were eligible, she would make sure we got the best mortgage rate and referred us to a very savvy real estate agent. The bidding wars here in Seattle are tough but we finally landed a wonderful home! Barb Huber was excellent in helping us secure a mortgage that worked for us once our bid was accepted and our real estate agent was awesome as well! We are so grateful to have had Barb working for us. She was very much on top of all the necessary paperwork and always kept us updated. Barb Huber is the person you want when buying a home!
- Joyce Phitts
Crystal was the most wonderful Loan Officer. Her readiness to assist in the home buying process, was matched by her caring professionalism. She remained at our side from start to finish, during our first time buying a home. All questions were readily answered and all fears acknowledged. She consistently responded with patience and confidence, which put my mind to rest. She's great at anticipating questions and concerns about those complicated issues in the world of mortgage loans and explained them thoroughly...and when I still didn't understand, Crystal was patient enough to go over it with me until I did! Her obvious experience and expertise was much appreciated. Crystal put a lot of effort into staying on top of things so nothing fell through the cracks, all bases were consistently covered! I cannot recommend her enough. Crystal made the anxiety provoking process of purchasing my first home, seamless. She made you feel that she really wanted to have you reach your dream of home ownership and was willing to put forth whatever time and effort was necessary to achieve that mutual goal! If I were to EVER need a Loan Officer, Crystal would be my only choice!
You and Lisa have been so helpful in guiding us through this process. Thank you for all you have done. We are really excited to officially be homeowners!
- Anna D, (Borrower)
We appreciate how prompt and professional Rob was. He is a man-of-his word and did everything he said that he would do, and more. Thank you, Rob, for being so accommodating with our schedule. We enjoyed getting to know you!
- Wendy and Greg
Dora and Jennifer were AMAZING!!! I'm so glad we got referred to her. Dora and Jennifer were very detailed in giving us the information we needed for the whole loan process and Home buying process. They were very helpful with EVERY step!! We will definatley be recommending her and Jennifer to our friends!!!!
- Lannette and Tawnya Penuel
Thanks for all your hard work on this, everybody. You've made us very happy people!
- Rachel & Jackie
Everyone thank you so much for such an amazing experience!
- Scott & Tom
AMAZING is what Jennifer is - plain and simple!! She absolutely bent backwards, forwards, sideways and any direction possible to make our transaction EXACTLY what we wanted and needed. She helped us incredibly with answering our questions and helping us through any concerns we had as first time buyers. Her communication with us the entire process was above and beyond. Jennifer not only made the entire process easy, seamless and fun - but she truly brought other assets to the table, such as her incredible insight into credit, markets (US and Over Seas), etc. We found that her background truly was beneficial through the process as we were able to gain valuable knowledge that we may not have found elsewhere! DEFINTELY SEEK JENNIFER FOR YOUR NEXT HOME!! :)
- Paul A
Jim was able to help us navigate through a complex underwriting process and achieve results in a number of days that other brokers were struggling with over a number of weeks. He has a no-nonsense approach to the home financing process and is all about results.
Having direct access to his underwriting team insures you get answers to questions quickly without the delays you may experience with larger lenders.
Would highly recommend Jim for his integrity, work ethic, and relationship building skills.
Will definitely work with him again!
- Scott Weiss
Chris did an excellent job communicating with us during the loan process. She was quick to respond with all loan documents, answered all of our questions and concerns, and worked diligently to close our loan as quickly as possible so we could have ample time to move before our 30 day notice was up.
As a representative of your financial institution, we appreciated her excellent service.
- Michael & Cathryn Connors
Thank you Everyone for such a seamless transaction! It’s such a pleasure working with pros.
- Scott M, Borrower
Jennifer gets it done. Now, if you need someone like that and I suspect you do, you need to go no further. This is my second home purchase with Jennifer and once again the entire lending process was painless and smooth.
Awesome communicator throughout the entire home purchasing/lending process.
Always available for conversations, emails, whatever it takes to get the job done
She’s a human being and connects with her clients genuinely.
Did I mention she gets it done?
None, are you kidding me?
I wouldn’t trust anyone else for my lending needs and trust is a significant factor when it comes to doing and maintaining business relationships. Thank you more than you will ever know Jennifer, for making our dream come true. Your partnerships with others and overall collaborative skill is impressive to say the least.
Thank you, thank you, thank you.
- Jaclyn R
You guys made the whole process painless. I definitely appreciate it.
- Ryan R
My first contact with Jennifer was on a Sunday afternoon, I called and left a message (expecting a call back on Monday) and she returned my call within an hour. Jennifer was the best to work with. She guided us through the very complex mortgage process and worked for us (up to the last minute) to receive the best possible loan. I will use Jennifer for any future mortgage needs. A+++
- Pete S.
Yes, it was a superb experience working with you and Lisa as well as being educational for me. Thanks for being so attentive.
Maxwell Ma M.D.
Clinical Neurophysiology Fellow
University of California San Diego
- Maxwell Ma
Dora has been amazing!! She was so patient with me and was able to answer all my questions. She was flexible and easy to work with. I HIGHLY recommend Dora to anyone!
Awesome!! Thank you guys for all the help. It has been a great experience working with everyone!
Jennifer was phenomenal. As 1st time home buyers she spent a lot of time explaining the process of applying for a home loan. She was quick to respond to our email inquiries and return phone calls. Most importantly, she helped us get an excellent rate on our loan and we closed on time in under 30 days. I can't imagine the process going any smoother than it did. Definitely talk to Jennifer Fisher when it comes time to purchase a home, especially if you are a first time buyer.
- Luke D.
Rating: 10 "Jennifer is amazing! She has been great in answering all of my questions."
- Kevin P
Our experience with Dora Castaneda and 1st Security Bank was amazing! Dora works very hard and it was astonishing to see how devoted Dora was to earn your business. I would often write an email past normal working hours expecting a reply a day later and instead she had responded or even called me hours later. Dora always kept us informed on the status of the loan which put me at ease. We ended up wanting to close sooner than expected and she had no problem fulfilling our need. I strongly recommend you consider Dora and the 1st Security Bank for you home loan and I know you won’t be disappointed. Thank you so much Dora and 1st Security Bank!
- John & Erin K.
Thank you guys so much for helping me with this house purchase. It was a big step for me and you guys made it very easy.
I will be in touch if I have any questions.
Of course!!!!! We all deserve a pool party after this one! You guys are amazing
- Kim M
Rating: 10 "Jennifer was very helpful as we were first time homebuyers and we had a lot of questions. The mortgage process went very smoothly."
- Andrew P.
Rating: 10 "I'm extremely happy with Jennifer and First Security Bank. She got my pre-approval done the day I submitted it. She was a great resource for closing costs, and was always available to answer any questions I had."
- James W.
Rating: 10 "Very detail oriented, prompt and provides all the information you need upfront."
- Mehesh M.
I want to thank each of you for everything you've done to help make this happen.
You are an amazing team!
I've been through a very difficult and stressful spell these past few months in my personal life.
You took so much additional pressure that could have occurred off my shoulders.
I will refer anyone who is looking to you all.
- Donna M
Nice work ladies! Congrats on yet another fabulous job on your part :)
- Stephanie H, Realtor
Hi Lisa – hope you’re doing well. Hey, I just wanted to take a quick minute to thank you so much for your introduction to Doris. She is absolutely amazing to work with and without her knowledge, experience, diligence, resources and commitment, we wouldn’t be in the position that we are today. Thank you! Thank you also for helping us complete the puzzle by working with the buyer that is interested in our condo. Doris has reported to us nothing but good things as you get further into the process with the buyer. We are very grateful for what both you and Doris are doing to help us transition our family into a larger, better home; thank you.
- Jeff O
Thank you ALL so much for completing this refinance so quickly.
We appreciate your efforts on our behalf!
I feel so accomplished that we refinanced 2 loans, and I didn't even do hardly any work at all!
- Lina & Richard J
Thank you all. I know it might have been challenging at times as we did this all by email and have never met. Simultaneously selling my condo made it a little confusing on my end at times, but you were all very easy to work with on the refi.
- Christy K
A 13 business day closing is nothing short of miraculous. I really was skeptical it would happen but it did.
- Chris C - Realtor
We worked with Dora for our home loan. She was amazing to work with and had no problem answering my millions of questions. She always told me my questions were no problem and not to hesitate just ask. I have since referred others to her and continue to call her with random questions. I would recommend her to anyone looking for a home loan especially if they are looking for someone that is thorough. Thank you Dora for the help in getting us our beautiful dream home. You're the best!
- Chrystal C.
Crystal was awesome to work with. As a buyer with no buyer's agent, I appreciated that she was highly knowledgeable and helped guide me through the entire buying and loan process. I absolutely felt that she helped find the best loan and rate available for me and constantly kept me apprised of the progress of my loan. All of her responses and communications were very prompt and clear and I would definitely recommend her and 1st Security Bank to anyone looking into home financing!
- Marcie Wht
Crystal was amazing to work with. Wouldn't recomend anyone else. She is very knowledgeable and thorough in her work and quickly answered any questions we had! Will continue to go to her in the future if we buy again!
- Alyssa J
Amazing is the only word that comes to mind when we think about our experience with Crystal. As first time home buyers, we had no idea what to expect and we were very worried about the situation. We chose to build and Crystal was on top of everything through the entire process. Every email and phone call was answered promptly and in a way that was easy to understand. We feel very fortunate to have worked with Crystal. We would highly recommend her to anyone looking to purchase a home.
- Antonio A
Brad was very courteous and knowledgeable about the different loan programs. I referred my parents to him and they are very happy too! I will use Brad and his team again it was a painless process.
- Tony Shatto
Rob is awesome! I can't say enough good things about him as a person but more over as a loan officer.
This was my very first house transaction and I still can’t believe how seamless every step of the loan process went. Not only was he very helpful to get me through all the verbiage, but he also worked tirelessly to ensure that I was set up as a pre-approved buyer and more importantly, when the offer was accepted, he locked in the best rate possible. Also if Rob was unavailable, his colleagues were right there. You will not, not ever be left in the dark.
Another big bonus for me, we literally did everything over the phone, by fax or email. For me, that’s huge! That allowed me to focus on other things, like house searching versus worrying if the financial end would be ready in time when I found that perfect place. House buying is stressful enough as is, but the loan / financial side, Rob made it easy peasy.
Rob will be my first call again!!
- S. McAulay
Thank you! What a marvelous team I had, best ever!!
Kara & Gang,
I just wanna tell y’all how nice your updates are…informative and friendly and thorough yet easy to quickly read. Not to mention the fun graphics. Thanks for y’all’s great service!
Dora and the team at 1st Security Bank were exceptional in handling my mortgage loan. What I valued most was her effort and appreciation for my business. She is matter of fact, easily accessible and organized, all great qualities in a loan officer. There was a step by step plan that she formulated and we were able to close before our projected closing time! Thanks Dora!
- Raul M.
We bought a house last November and Maryanne helped us throughout the process of getting our loan approved. She was always prompt, polite and efficient and we really appreciated how she clearly explained elements of the loan process that were confusing. We highly recommend her to anyone that needs a great loan officer.
- Natalia & Amos Wiedmaier
Diana Meacham is an exceptional Loan Officer! She is very personable, cares deeply about people, and provides exceptional customer service. She also is very knowledgeable and experienced in the Home Loan business and took great care in guiding us through the whole home loan process. She works with a great team of professionals at 1st Security who were also invested in helping us. We greatly enjoyed working with her and appreciated her timely and excellent communication skills. She always kept us updated on our loan processes so we knew what to expect.
- Martha Dilts and Ed Schumacher
I had by far the most wonderful experience working with Dora Castaneda always answering all of our questions very easy to get a hold of and always with a fast response and of course I would totally recommend her she’s awesome!!!!! Thank you again Dora and her team with 1st Security Bank.
- Navid Ramirez
I just completed my fourth mortgage/refi through Brad and once again, it was as smooth a process as is possible. Brad and his team are true professionals and go out of their way to provide guidance, insight, and help in every way. I highly recommend Brad and do so often, referring friends and family to him any time I hear someone mention they are looking into buying a house or refinancing. Brad and his team operate at the highest level of integrity and competence and always come through for the borrower.
- Rick Cameron
We had an amazing experience working with Dora Castaneda and 1st Securty Bank. Dora worked very hard for us and was very informative. She was always available to answer any questions we had. We ended up closing sooner than expected. She made the experience of buying our home enjoyable. I have already recommended her to a few friends who are thinking about a home loan. Thank you so much Dora and 1st Security Bank you guys are great!
- Trenia Critchfield
My conventional loan was anything but conventional. Thank goodness for Lisa Palmer and team, who made this experience a great one. I have never worked with a banker that was really working for my best interest--until now. Lisa really listened and tailored the loan to my needs. She took a million numbers and broke them down into simple options to choose from. When I completed all the necessary actions, then Lisa's team went into warp speed and closed on my loan in a remarkable amount of time.
Thank you so much for helping me get into the home of my dreams!
- Ross W
What I thought would be a nightmare turned out to be a very easy process. You guys are the best in the business. No question about it.
We just want to thank you for all your hard work on our refi. You all went above and beyond as you could have easily just said "Sorry! You were out of the country and we can't help you." but you pushed it until you had an answer and we thank you for your commitment, customer service and professionalism. We are excited to have our mortgages combined and to have our property tax tied in with it. How to simplify our lives. A huge relief.
Thanks to Brad stepping in, I closed my loan on time and the program we wanted, in ONLY 14 days. Thank you Cory Moffet from Gateway referring Brad to me.
- Brian Corcoran
We just wanted to express our gratitude to the loan team and in particular to David Pearson, Deanna Pearson and Brenda Anderson. The entire experience was professional while maintaining a personal level of understanding and caring for our needs. The entire team responded quickly to any questions we had and offered guidance while dealing with other vendors. Our retirement home and land package would not have happened without their help. We will always be indebted (no pun intended) to them.
- Mike and Johnna
I am an agent with Windermere Real Estate Tri-Cities. Brad has been a "go to" lender for my clients, my family and myself over the past 10 years. Brad time and time again has proven to perform for the clients that I work with in a timely and professional manner. I have no hesitation in recommending Brad on a consistent basis.
- April Connors
THANK YOU!! You are awesome and always on top of things. You have been a bright spot in this whole process!!
We have done a few real estate transactions and refinances through the years, and as a result have seen many examples of both good and bad service. We have been absolutely blown away by the customer focus, creativity and level of communication that has been delivered by Alycia and team. Very impressive. I am sure we will not only be back but will also spread the word about what a great service provider you are!
- Viggo and Aileen Forde
Maryanne was my Loan Officer for my first home purchase, and she and her team made an otherwise daunting process really easy. I really appreciated how they provided timely updates about where I was in the process, even if it was just a note to say there had been no new updates. Maryanne and her team were easily able to accommodate a compressed closing timeline as well. I would definitely recommend Maryanne to other first-time homebuyers
- Valerie C
We were referred to Maryanne by our realtor after being told by several other lenders that we did not qualify for a loan. It turns out that we did and it was Maryanne's knowledge and experience that made it happen. As first time home buyers, Maryanne and her team helped us wade through the process and answered all our questions with great professionalism. Everything was smooth and efficient with no surprises. We highly recommend Maryanne and hope to be able to work with her again. Thank you!
- Matt and Jen Wier
I really appreciated your handling my refinance. Your associates Randee and Carolyn were wonderful help, patiently explaining things to me with expertise and good humor. I will happily pass along your name to anyone who asks whom I used.
We want to thank David and his team for helping us get our new home loan. David was very helpful and answered all of or questions with honesty. He was there for us throughout the whole process, even through the challenges that we faced. We could not have asked for a better person or team to work with. He and his team are by far the best that we have ever dealt with!
Thank you for all of your time and hard work, it is much appreciated!
- Jenny and Jerry Ross
Professional, reliable, and dedicated! We couldn't be more pleased with Ryan and his ability to help us through our refinance. If we emailed or called, he'd get right back to us, no matter what time of day. He gave us multiple scenarios to work with and made sure we understood each one. We will continue to use Ryan for any financial services and make sure to refer him to all our family and friends! Thank you for all your hard work, Ryan!
- Kyle and Romany K
Maryanne and her team are professional and always do what they say they will do. Our loan refinance was smooth, quick, and uneventful - exactly what you want in a financial transaction.
- Kellie Williams
Kara, thank you very specifically, so much. You were such a calming influence and so attentive. You are in a passion-charged business and you were simply amazing. I will let Lisa know how much I enjoyed working with you. Thanks for everything, including letting me vent :)
Thanks to you and David
You both have been so nice to work with and what you say will happen does happen and it is so rare to find such helpful, honest people to work with.
I have given out your names and phone #'s to people who have asked who we got our loan through. If you wouldn't mind sending me a few of yours and David's Business Cards I will certainly pass them out.
Thank you again for all of your hard work and friendly demeanor!
- D. Utesch
As you know, my previous loan experience wasn't a great one. But this time around your support, encouragement, and willingness to walk me through every step was incredible! I felt more confident as a buyer because of you, and the only reason I'm in my perfect home today is because we talked through so many scenarios that showed me my capability. Your patience teaching me about all the things my previous loan officer glossed over made me realize none of this process was beyond my brainpower or out of my control. The whole time I hunted houses you were there helping me see possibilities for my future. Your immediate willingness to jump in and help clear issues on the closing of my sold home was welcomed and reassuring, knowing you "had my back" to ensure nothing slipped through on that end. And that transaction wasn't your responsibility, you just stepped up and offered to help.
I can never thank you enough for everything you did, but I'll try. Thank you from the bottom of my heart!
- Arlene Smith
I just did a happy dance! Thank you for everything, especially the stellar communication. It has been wonderful. :)
Ryan Ross is the epitome of excellence in customer service and dedication to his company. He is one of the most hardworking, thorough loan officers I have ever met, plus his attention to detail has enlightened me to the need for more professional loan officers like Ryan in the industry. I want to express my sincere thanks to his invaluable service where he has gone way above and beyond to help us. I mean, here we are one year later and he still responds the same day, has an amazing positive never give up attitude and can still shed some humor a year later. The whole experience working with Ryan is truly pleasant and I truly appreciate the professionalism and courtesy he always displays. Because of Ryan Ross, I would never think of going to any other place and will continue doing business with First Security Bank and highly recommend Ryan to friends, family and coworkers.
- Melissa and Eric J
I wanted to thank you all so much for your help during our home purchasing process. I am grateful for all you have done. Buying a home the same week our baby was born could have been a lot more stressful than it was but thanks to you all, you took care of the majority of the work and we just had to show up and sign.
- Jim, Stephanie and Landon
David was like no other banker I have dealt with, Exceptional!!! He made the loan process so easy and fast.
He was the best experience my husband and I have had with a banker. I will definitely tell all my friends and would do business with him again. He is a rare banker in this day and age of banking. Thank you so much for all you did for us.
- Leann Hingey
Chris is friendly, knowledgeable, and dependable. She was quick to respond to all of my first time home buyer questions with easy to understand answers and I appreciated her greatly throughout the whole process.
- Joleen Ross
I recently closed a 30 day escrow at 1st Security Bank. Chris Anderson was wonderful. A banker with a warm heart. Extremely responsive, candid with options and calm in a high stress business. She was able to make my dream come true. I cannot say enough about Chris and her support team. They were just wonderful. I would recommend her in a heartbeat!!!!!!!!!
- Melanie Cournoyer
I just wanted to take a second and say THANK YOU on behalf of Cheryl and I. We had our first night in our new home last night; it still doesn't feel real! Two months ago we didn't think it was possible to keep our condo and buy a new home. Thanks to all of your hard work and some creative thinking it actually happened. You all played a part in changing our lives for the better! We couldn't have asked for a better team to work with!
Hope you all enjoyed the long weekend!
- Gerene and Cheryl
To any and all who are considering doing business with 1st Security Bank. I first started banking with them in 1984 when they were still Washington Credit Union. For thirty years, I have had nothing but the best customer service with the numerous and varied loans I have taken with them over the years. I have come to know that 1st Security Bank is a conservative, careful, and people orientated bank, where customer service is paramount in how they do business.
Chris Anderson has worked with me through a refinance home mortgage and just recently, a new mortgage for a home I just bought at Lake Stevens. Chris is friendly, very knowledgeable about the mortgage process and very dedicated to helping get the best rates and financing possible.
I highly recommend Chris Anderson, and the mortgage team at 1st Security Bank. I will continue to bank with them for many years to come.
Loyal and devoted bank member.
- Donald Taht
Maryanne was simply outstanding. As first-time home buyers, we appreciated how well she educated us about the process, and continued to guide us wisely through it. She and her team are thorough, organized, efficient, always available, and always willing to go the extra mile. In addition to offering highly competitive mortgage products, it's Maryanne's service that stands out. We fell in love with a house that had multiple offers, and Maryanne worked with our realtor to really go to bat for us. She provided a rush appraisal and offered the sellers an extremely fast close-- we have no doubt that the nimbleness of our lender, and her advocacy on our behalf, played a huge role in us beating out a cash offer on our new home. We cannot recommend her highly enough! -
- Phoenix Ho & Gen Kelly
Hi Barb, thanks so much for letting us know this has funded. We truly appreciate all your work and most of all your wonderful willingness (and skill) to communicate. You never sprung any surprises on us and your positive attitude also helped us get through some of the interesting times of this particular transaction. Thanks so very much. We would work with you again in a heartbeat!
- Dan and Fro
Diana, I truly do appreciate EVERYTHING! As a total novice with this process, being pregnant for the first time and Aaron working so much right now, I cannot thank you enough for the time spent explaining things and working with us to make sure this all went smoothly. Your great, Diana! Thanks again!
- Emily Sack
Lisa and her fine team at 1st Security Bank ably handled our mortgage refinancing... at that saved us a lot of interest! They are prompt, professional and capable. And they go out of their way to be borrower friendly helping us at each step of the process. While we don't expect rates low enough to ever refinance again we don't hesitate to recommend Lisa & her team.
- K. Davis
I very much enjoyed working with you as well! I really appreciate you being patient with my questions, helping me understand the process, and helping me get the best deal possible. I'm sure we'll run into each other at brunch again sometime soon and I will definitely be recommending you when my other friends are looking for financing as well.
James and I want to thank you for your hard work and patience with our transaction. It all went very well due to your extra care and concern. You were the ultimate professional, and we appreciate all that you did.
I would recommend you to others, I can’t do that professionally but can from a personal basis.
Sue and James
- Sue and James
Thank you David for making the loan process so easy and quick. You are great to work with and I will definitely recommend you to my friends and family. I really appreciate your friendly manner and positive energy!
- Kathy Brown
We can't wait to show you the house. Your perseverance in helping us get here was truly unparalleled. We couldn't have asked for someone any more professional or as delightful as you've been. We really appreciate how well you kept us informed (and on task) about our options and deadlines and any changes that occurred. We felt confident with all our decisions because you kept us so well informed. Your optimism kept us light hearted through it all :).
Thank you again!
- Patti and Steve
We would like to say what a fine man David Pearson is, very polite, and good at this job. He has helped us thru the whole loan process and returned all our calls. So happy to have had him as our Loan Officer.
Thank you for great service.
- Linda and John Fuller
Maryanne provided excellent customer service to Marti and I as we purchased our new home in Lake City. She and her team provided the assistance we needed to develop pre-qualification paperwork and secure a loan for the property. Maryanne and Daisy were friendly and extremely helpful. We appreciate their professionalism in this somewhat stressful transaction. They made it seem routine. Our thanks to Maryanne and Daisy for all of their help.
- John Byrd
Maryanne was extremely helpful during my first home purchase. She was very organized in letting me know exactly what was due and when. Her and her assistant Daisy really made the entire purchase easy. I was never lost or felt unsure of what was happening. She was there for me every step I took, and as a first-time buyer, I especially appreciated that. The next time I purchase a house, I am 100% going to contact Maryanne again!
- Elise Wayne, First Time Buyer
Thank you so much for all your hard work and assistance in the purchase of our new home. As usual, your hard work and dedication really paid off and we really appreciate everything you did! We had several obstacles which you plowed through with such expediency and professionalism. Since we were out of State on vacation, our stress level was higher than it should have been with the problems that came up, but you really went the extra mile. You truly are amazing and awesome!
- Bonnie and Neil
Thanks for handling every aspect of this transaction with the care and urgency that you did, we truly appreciate you helping us usher in the next phase of our lives.
- Nick, Kira and Abbey
Thanks so much Barb & Yiota!! If it weren't for the two of you this wouldn't be happening, and buying this house is really a dream come true!! Just a few months ago we would never have believed that we would have been able to sell our townhouse and be able to purchase our dream house for our children to grow up in. Every time I've driven past the new house over the last few weeks I picture our kids playing with their friends in the neighborhood, learning to ride bikes for the first time, taking first day of school pictures waiting for the bus, etc. I can't believe that everything has worked out so well for our family. I feel like someone should be pinching me to wake me up. Thanks for all of your hard work and advice throughout this process. It has been wonderful to work with you and I really appreciate how knowledgeable and on top of things you both are, it has helped Jeff and I feel confident about this purchase.
- Jeff and Megan
“Chris was awesome to work with, and we greatly appreciate all of her effort and time she spent making the entire transaction go smoothly.”
- K. & T. Thesan, Bothell, WA
“We are repeat customers for a reason!”
- P. & L. Banki - Sammamish, WA
“Chris made the purchase of our first home comforting and was very helpful in answering questions.”
- S. & A. Gonzales - Seattle, WA
“Chris went above and beyond her customer service duties to ensure our needs were met in every way. Her “can do” attitude and outstanding professionalism are exemplary.”
- E. Skelly - Poulsbo, WA
Dear Lisa [Diana Meacham’s Manager]:
This is to let you know how much I appreciate the stellar job Diana Meacham did in getting the mortgage set up for the home I just purchased. I have done quite a few real estate transactions over the years, but this one was in a class by itself. The team who helped me get it done was amazing, and Diana was a big part of that. She made sure I knew what I needed to do/not do to keep my credit situation stable and advised me if I wasn't sure of exactly what was needed on documentation. She anticipated problems and avoided them. She made sure information flowed smoothly to everyone else in the loop. And on top of all that, she was total fun to work with. We did this deal in less than a month--with an out-of-state Seller. Amazing.
Diana Meacham is an outstanding representative for 1st Security. I hope you are as happy to have her on your team as I am to have had her on mine.
Author of Supercharged Retirement: Ditch the Rocking Chair, Trash the Remote, and Do What You Love
CEO, Mining Silver LLC
- Mary LLoyd - Author of Supercharged Retirement, Ditch the Rocking Chair, Trash the Remote, and Do What you Love
Customer Referral Testimonials
The 1st security bank team was amazing. They were quick, courteous and knew what they were doing. I will absolutely recommend 1st security bank to anyone looking for their services.
- Gus R
I want to express my gratitude in taking care of my friend and co-worker Mike Sharp. They are absolutely impressed and thrilled with the outcome of their mortgage refinance. Mike knows that it would not have been possible without your assistance. All he could do was tell me how happy he was with the referral and working with you and Kara. You have a new champion in your court.
I don't normally assist people at work because if anything could or would go wrong it would ultimately backfire on me. Mike & Jamie are good people and I trusted your expertise and business savvy. Thank you again for taking such excellent care of them.
- Todd and Lynn
In February 2013, Alycia represented us in the purchase of our new home as our loan officer. She was prompt, detailed and highly attentive in our individual needs. We had an issue come up with our funding and she provided creative solutions that worked. Although I had bought several houses before, I have never had such spot-on attention to detail when it came to our financing. She had a great way of walking us through the entire process, providing all the information that we would need to know to move forward with our loan application and finalizing our financing. I would highly recommend Alycia and look forward to doing business with her in the future.
- Brie Hopkins
Alycia was absolutely terrific to work with, and she worked hard to get us an amazing rate. We absolutely love our new home, and we are thankful to Alycia for all her hard work. Alycia's knowledge and experience made getting a home loan very quick and stress-free, and she helped us save a lot of money in the process. We would absolutely recommend Alycia to anyone looking for a home lone.
- Peter and Danielle Barrett
Alycia did an amazing job with our new home purchase! She was quick and thorough. I really felt that she had our best interests at heart right down to the last signature! I definitely recommend her to anyone looking to purchae or refinance a home! :)
- Steve and Jillian Ross
I have worked with Alycia for the last six years and am very happy with the work she has done for me so far. After I bought my first house she stayed in touch and made sure I was aware of refinance opportunities - ultimately saving me a lot of money, and she is always there to answer questions when new opportunities come up. I would highly recommend working with her.
- Daniel Dusevoir
When my brother and I decided that we wanted to purchase a house together, Alycia was the obvious choice to go through a home loan. I went to the Police Academy with her now husband, Bob, and I knew she would be fast, friendly and efficient. Little did I know how the market would take a tumble, and Alycia was there again to help us refinance our house and lower our monthly payments. Alycia took inititive to help us get a better interest rate and never made us seem like an inconvenience; she cared more about helping us then I think we did. I can't imagine anyone else taking so much time and energy to help us. My brother and I highly recommend Alycia. We are so thankful for all she has done for us!!
- Arthur Wallin and Luke Wallin
I've worked with Maryanne for years, on many real estate transactions. She's has tremendous experience and is highly professional. She's on point, communicates well and I know when she's on my team that things will run smoothly, we'll close on time and my clients will be happy. What more can you ask for in a great Loan Officer?!
- Heather O'Malley, Realtor
I had the pleasure of working with Maryanne for a mutual client and found her to be very sharp and an excellent communicator. It was one of the smoothest transactions I've ever had and largely due to her expertise. Thank you, Maryanne! I will DEFINITELY recommend you again!
- Cori Whitaker, Realtor
Maryanne was recommended to me by a co-worker as a highly professional and knowledgeable mortgage specialist. After working with Maryanne for several months, I agree - she is the best! She is efficient, detail-oriented, with deep understanding of mortgage industry. Maryanne was always there for me in this fast-paced competitive market.
- Arina Podnozova
I have been recommending clients needing home loan/mortgage services to Maryanne for most of my 10 years as a real estate broker. Maryanne consistently exceeds the expectations of my clients, outperforms the competition with pricing/rates and has NEVER failed to meet the closing date for our mutual transactions. She does a phenomenal job of educating & demystifying the technical aspects of the lending process for clients so they are able to choose a loan product appropriate to their specific needs. You won't find a nicer, hardworking, educated loan officer than Maryanne. Still not convinced? Call her and discover the differences for yourself!
- Mark Gibson, Realtor
We signed our paperwork yesterday. Thank you so much for everything you have done for us. In a month you did what Nation**** couldn't do in over two years. We will definitely be looking you up again next time we need something. Thanks again Kathryn Karnofski
- Kathryn Karnofski
We signed our paperwork yesterday. Thank you so much for everything you have done for us. In a month you did what Nation**** couldn't do in over two years. We will definitely be looking you up again next time we need something. Thanks again Kathryn Karnofski
- Kathryn Karnofski
We signed our paperwork yesterday. Thank you so much for everything you have done for us. In a month you did what Nation**** couldn't do in over two years. We will definitely be looking you up again next time we need something. Thanks again Kathryn Karnofski
- Kathryn Karnofski
- Kathryn Karnofski
“Chris was awesome to work with, and we greatly appreciate all of her effort and time she spent making the entire transaction go smoothly”
K. & T. Thesan Bothell, WA
- K. & T. Thesan - Bothell, WA
“Chris was awesome to work with, and we greatly appreciate all of her effort and time she spent making the entire transaction go smoothly”
K. & T. Thesan Bothell, WA
- K. & T. Thesan
“Chris was awesome to work with, and we greatly appreciate all of her effort and time she spent making the entire transaction go smoothly”
K. & T. Thesan Bothell, WA
- K. & T. Thesan - Bothell, WA
“We are repeat customers for a reason!”
- P.& L. Banki - Sammamish, WA
“We are repeat customers for a reason!”
- P. & L. Banki
“We are repeat customers for a reason!”
- P. & L. Banki - Sammamish, WA
“Chris made the purchase of our first home comforting and was very helpful in answering questions.”
- S. & A. Gonzales - Seattle, WA
“Chris made the purchase of our first home comforting and was very helpful in answering questions.”
- S. & A. Gonzales - Seattle, WA
“Chris made the purchase of our first home comforting and was very helpful in answering questions.”
- S. & A. Gonzales - Seattle, WA
“Chris went above and beyond her customer service duties to ensure our needs were met in every way. Her “can do” attitude and outstanding professionalism are exemplary”
- E. Skelly - Poulsbo, WA
“Chris went above and beyond her customer service duties to ensure our needs were met in every way. Her “can do” attitude and outstanding professionalism are exemplary”
- E. Skelly - Poulsbo, WA
“Chris went above and beyond her customer service duties to ensure our needs were met in every way. Her “can do” attitude and outstanding professionalism are exemplary”
- E. Skelly - Poulsbo, WA